View table: GCXI_Attribute
Table structure:
- attr - Wikitext
- shortDesc - Wikitext
- longDesc - Wikitext
- folder - String
- displaysInFolder - List of String
- displaysInFolder_Cloud - List of String
- displaysInFolder_Premise - List of String
- dataType - String
- form - List of String
- lov - String
- internalMetricID - String
- dbTable - List of String
- usedIn - List of String
- cloud - String
- premise - String
- project - String
- notproject - String
- introduced - Wikitext
- modified - Wikitext
- discontinued - Wikitext
- anchor - String
This table has 866 rows altogether.
| Page | attr | shortDesc | longDesc | folder | displaysInFolder | displaysInFolder Cloud | displaysInFolder Premise | dataType | form | lov | internalMetricID | dbTable | usedIn | cloud | premise | project | notproject | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Active | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_SESSION_FACT table is active. | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_SESSION_FACT table is active. | Agent > Detail > Session | Number | SESS_ACTIVE_FLAG | SM_RES_SESSION_FACT_GI2.ACTIVE_FLAG | Agent Login-Logout Details Report | yes | yes | AgentDetailSessionActive | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Active Reason | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_REASON_FACT table is active. | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_REASON_FACT table is active. | Agent > Detail > State | Number | STATE_REASON_ACTIVE_FLAG | SM_RES_STATE_RSN_FACT.ACTIVE_FLAG_RSN | Agent State Details Report | yes | yes | AgentDetailStateActiveReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Active State | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_FACT table is active. | Enables data within the reporting interval to be organized by whether or not the corresponding record in the SM_RES_STATE_FACT table is active. | Agent > Detail > State | Number | STATE_ACTIVE_FLAG | SM_RES_STATE_RSN_FACT.ACTIVE_FLAG_ST | Agent State Details Report | yes | yes | AgentDetailStateActiveState | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Additional Info | Enables data to be organized by the primary key of the INTERACTION_FACT table.
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Enables data within the reporting interval to be organized by the primary key of the INTERACTION_FACT table.
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Agent > Detail > Ixn State | Number | IRSF_ADD_INFO | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID | Interaction Handling Attempt Report | yes | yes | AgentDetailIxnStateAdditionalInfo | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Group | Enables data within the reporting interval to be organized by the groups to which agents belong. An agent can belong to more than one agent group. | Enables data within the reporting interval to be organized by the groups to which agents belong. An agent can belong to more than one agent group. | Agent | Agent > Activity • Agent > State and Reason • Chat > Agent • Outbound Contact > Agent Contact | Character | agentgroup_lov | GROUP_A.GROUP_NAME (WHERE GROUP_.GROUP_TYPE_CODE in ('AGENT' • 'UNKNOWN' • 'NO_VALUE')) | Agent Task Dashboard • Async Chat Dashboard • Agent Group Business Attribute Report • Agent Group Interaction Handling Report • Agent Group Queue Business Attribute Report • Chat Agent Stats • Chat Engagement Report • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity | yes | yes | AgentAgentGroup | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Group | Enables data within the reporting interval to be organized by the groups to which agents belong. An agent can belong to more than one agent group. | Enables data within the reporting interval to be organized by the groups to which agents belong. An agent can belong to more than one agent group. | Agent > Group Membership | Text | agentgroup_lov | A_AGENT_GROUP, CA_AGENT_GROUP, AD_AGENT_GROUP, LIST OF VALUES IA_AGENT_GROUP | GROUP_A.GROUP_NAME | Agent Group Membership Details Report | yes | yes | AgentGroupMembershipAgentGroup | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Name | Enables data to be organized by certain attributes of the agent who is associated with the interaction. | Enables data to be organized by certain attributes of the agent who is associated with the interaction. | Agent | Agent > Activity • Agent > State and Reason • Chat > Agent • Outbound Contact > Agent Contact • Billing Data | Text | User Name • Last Name • First Name • Employee ID | Dynamically generated from information that describes the configuration of business results in your contact center. | RESOURCE_A.AGENT_NAME | Agent Performance Dashboard • Predictive Routing Agent Occupancy • Supervisor Dashboard • Agent Activity • Agent Conduct Report • Agent Interaction Hierarchy Report • Agent Interaction State • Agent Interval Based Report • Agent Login-Logout Details Report • Agent Not Ready Reason Code Report • Agent Not Ready Report • Agent Omnichannel Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Social Engagement Report • Agent State Details Report • Agent Summarized State • Agent Summary Activity Email Report • Agent Summary Activity Report (Active) • Agent Summary Activity Report (Interaction) • Agent Utilization Report • Agent Wrap Report • Chat Engagement Report • Co-browse Summary Report • Interaction Handling Attempt Report • Predictive Routing Agent Occupancy Report (Active Time & Predictive) • Predictive Routing Agent Occupancy Report (Interaction Time) • Survey Answer Report • Task Routing Agent Activity • Task Routing Agent Group Activity • Task Routing Agent Group Summary Activity • Task Routing Agent Summary Activity | yes | yes | AgentAgentName | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Name | Enables data to be organized by certain attributes of the agent who is associated with the interaction. | Enables data to be organized by certain attributes of the agent who is associated with the interaction. | Agent > Group Membership | Character | User Name • Last Name • First Name • Employee ID | A_AGENT_NAME, CA_AGENT_NAME, AD_AGENT_NAME, SO_AGENT_NAME, IA_AGENT_NAME | RESOURCE_GI2.AGENT_NAME | Agent Group Membership Details Report | yes | yes | AgentGroupMembershipAgentName | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Resource Key | Enables data within the reporting interval to be organized by the ID of the agent associated with the interaction. This attribute is reserved for internal computations. |
Enables data within the reporting interval to be organized by the ID of the agent associated with the int This attribute is reserved for internal computations. |
Agent | Number | AG2_AGENT_CAMPAIGN_*.RESOURCE_KEY • AG2_AGENT_*.RESOURCE_KEY • AG2_CHAT_AGENT_*.RESOURCE_KEY • AG2_I_AGENT_*.RESOURCE_KEY • AG2_I_MN_*.RESOURCE_KEY • AG2_I_SESS_*.RESOURCE_KEY • AG2_I_STATE_*.RESOURCE_KEY • AG2_SDR_SURVEY_*.RESOURCE_KEY • IF_IRF_GPM_FACT_GI2.RESOURCE_KEY • INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY • RESOURCE_A.RESOURCE_KEY • RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY • SM_RES_SESSION_FACT_GI2.RESOURCE_KEY • SM_RES_STATE_FACT_GI2.RESOURCE_KEY • SM_RES_STATE_REASON_FACT_GI2.RESOURCE_KEY • _SM_RES_STATE_REASON_FAC.RESOURCE_KEY • AG2_AGENT_QUEUE_*.AGENT_RESOURCE_KEY • AG2_COBROWSE_AGENT_*.AGENT_RESOURCE_KEY | Co-browse Summary Report | yes | yes | AgentAgentResourceKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Agent Resource Key | This attribute is reserved for internal use only. | This attribute is reserved for internal use only. | Agent > Group Membership | Number | RESOURCE_A_RESOURCE_KEY • RESOURCE_GROUP_FACT_GI2.RESOURCE_KEY | yes | yes | AgentGroupMembershipAgentResourceKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Date Added | Enables data within the reporting interval to be organized by the date an agent as added to a group. | Enables data within the reporting interval to be organized by the date an agent as added to a group. | Agent > Group Membership | Datetime | AGM_START_TS_TIME | RESOURCE_GROUP_FACT_GI2.START_TS_TIME | Agent Group Membership Details Report | yes | yes | AgentGroupMembershipDateAdded | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Date Removed | Enables data within the reporting interval to be organized by the moment when the agent was removed from a group. | Enables data within the reporting interval to be organized by the moment when the agent was removed from a group. | Agent > Group Membership | DateTime | AGM_END_TS_TIME | RESOURCE_GROUP_FACT_GI2.END_TS_TIME | Agent Group Membership Details Report | yes | yes | AgentGroupMembershipDateRemoved | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | End Timestamp | Enables data within the reporting interval to be organized by the calendar date and time when the agent session ended. If the agent has not logged out, the value of this attribute is NULL. | Enables data within the reporting interval to be organized by the calendar date and time when the agent session ended. If the agent has not logged out, the value of this attribute is NULL. | Agent > Detail > Session | Datetime | SESS_END_TS_TIME | SM_RES_SESSION_FACT_GI2.END_TS_TIME | Agent Login-Logout Details Report | yes | yes | AgentDetailSessionEndTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | End Timestamp | Enables data within the reporting interval to be organized by the calendar date and time when the agent state ended. | Enables data within the reporting interval to be organized by the calendar date and time when the agent state ended. | Agent > Detail > State | Datetime | STATE_END_TS_TIME | SM_RES_STATE_RSN_FACT.END_TS_TIME_ST | yes | yes | AgentDetailStateEndTimestamp | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | End Timestamp | Enables data within the reporting interval to be organized by the calendar date and time when the interaction state ended. | Enables data within the reporting interval to be organized by the calendar date and time when the interaction state ended. | Agent > Detail > Ixn State | Datetime | IRSF_END_TS_TIME | IXN_RESOURCE_STATE_FACT_GI2.END_TS_TIME | yes | yes | AgentDetailIxnStateEndTimestamp | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | End TS | Enables data within the reporting interval to be organized by the moment when the agent left a group. | Enables data within the reporting interval to be organized by the moment when the agent left a group. | Agent > Group Membership | Number | RESOURCE_GROUP_FACT_GI2.END_TS | yes | yes | AgentGroupMembershipEndTS | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Group Combination Key | Enables data within the reporting interval to be organized by the related primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal computations. |
Enables data within the reporting interval to be organized by the related primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal computations. |
Agent | Number | GROUP_COMBINATION_KEY | RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY • AG2_AGENT_CAMPAIGN_*.GROUP_COMBINATION_KEY • AG2_AGENT_*.GROUP_COMBINATION_KEY • AG2_CHAT_AGENT_*.GROUP_COMBINATION_KEY • AG2_I_AGENT_*.GROUP_COMBINATION_KEY • AG2_I_MN_*.GROUP_COMBINATION_KEY • AG2_I_SESS_*.GROUP_COMBINATION_KEY • AG2_I_STATE_*.GROUP_COMBINATION_KEY • AG2_SDR_SURVEY_*.GROUP_COMBINATION_KEY • AG2_AGENT_QUEUE_*.AGENT_GROUP_COMBINATION_KEY • IF_IRF_GPM_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY • INTERACTION_RESOURCE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY • SM_RES_SESSION_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY • SM_RES_STATE_FACT_GI2.RESOURCE_GROUP_COMBINATION_KEY • _SM_RES_STATE_FACT.RESOURCE_GROUP_COMBINATION_KEY | Agent Group • Agent Group (Target) • Agent Login-Logout Details Report • Agent State Details Report • Interaction Handling Attempt Report | yes | yes | AgentGroupCombinationKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Group Combination Sess Key | Enables data within the reporting interval to be organized by the primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal use. | Enables data within the reporting interval to be organized by the primary key of the RESOURCE_GROUP_COMBINATION attribute. This attribute is reserved for internal use. | Agent > State and Reason | Number | agentgroup_lov | AG2_I_SESS_STATE-*.GROUP_COMBINATION_KEY • RESOURCE_GROUP_COMBINATION.GROUP_COMBINATION_KEY | yes | yes | AgentStateandReasonGroupCombinationSessKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Group Key | This attribute is reserved for internal computations. | This attribute is reserved for internal computations. | Agent | Number | AG2_AGENT_GRP_*.GROUP_KEY • AG2_CHAT_AGENT_GRP_*.GROUP_KEY • GROUP_A.GROUP_KEY • RESOURCE_GROUP_COMBINATION.GROUP_KEY • RESOURCE_GROUP_FACT_GI2.GROUP_KEY | yes | yes | AgentGroupKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Group Key | This attribute is reserved for internal use only. | This attribute is reserved for internal use only. | Agent > Group Membership | Number | GROUP_A.GROUP_KEY • RESOURCE_GROUP_COMBINATION.GROUP_KEY • RESOURCE_GROUP_FACT_GI2.GROUP_KEY | yes | yes | AgentGroupMembershipGroupKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Interaction Type | This attribute is always null and is provided only to populate null values in the Interaction Type column of the Agent Details Activity Report when the record specifically reports data about an agent’s status or his/her session. Agent statuses and sessions have no interaction type. |
This attribute is always null and is provided only to populate null values in the Interaction Type column of the Agent Details Activity Report when the record specifically reports data about an agent’s status or his/her session. Agent statuses and sessions have no interaction type. |
Agent > Detail > Ixn State | Text | interactiontype_lov | INTERACTION_TYPE_GI2.INTERACTION_TYPE | none | yes | yes | AgentDetailIxnStateInteractionType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Reason Code | Enables data within the reporting interval to be organized by the reason that the agent selected. | Enables data within the reporting interval to be organized by the reason that the agent selected. | Agent > State and Reason | Agent > Detail > State | Text | STATE_REASON_CODE, IA_REASON_CODE | RESOURCE_STATE_REASON_GI2.REASON_CODE | Agent Not Ready Reason Code Report • Agent State Details Report | yes | yes | AgentStateandReasonReasonCode | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Reason Key | For software-related reason codes, this attribute enables data to be organized by the key of the keyvalue pair that is associated with this reason code. For hardware-related reason codes, this attribute is null. |
For software-related reason codes, this attribute enables data to be organized by the key of the keyvalue pair that is associated with this reason code. For hardware-related reason codes, this attribute is null. |
Agent > State and Reason | Agent > Detail > State | Text | RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_KEY | yes | yes | AgentStateandReasonReasonKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Reason Timestamp | Enables data within the reporting interval to be organized by the moment when the agent entered a specific state-reason combination. | Enables data within the reporting interval to be organized by the moment when the agent entered a specific state-reason combination. | Agent > Detail > State | Datetime | STATE_END_TS_TIME | SM_RES_STATE_RSN_FACT.START_TS_TIME_RSN | Agent State Details Report | yes | yes | AgentDetailStateReasonTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Reason Type Code | Enables data within the reporting interval to be organized by the reason code that is associated with the agent’s status. | Enables data within the reporting interval to be organized by the reason code that is associated with the agent’s status. | Agent > State and Reason | Agent > Detail > State | Text | RESOURCE_STATE_REASON_GI2.REASON_TYPE_CODE | yes | yes | AgentStateandReasonReasonTypeCode | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Reason Value |
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Enables data to be organized based on one of the following:
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Agent > State and Reason | Agent > Detail > State | Text | RESOURCE_STATE_REASON_GI2.SOFTWARE_REASON_VALUE • RESOURCE_STATE_REASON_GI2.HARDWARE_REASON | yes | yes | AgentStateandReasonReasonValue | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Resource State Reason Key | Enables data within the reporting interval to be organized by the key of the keyvalue pair that is associated with this resource state. | Enables data within the reporting interval to be organized by the key of the keyvalue pair that is associated with this resource state. | Agent > State and Reason | Number | AG2_I_STATE_RSN_*.RESOURCE_STATE_REASON_KEY • .RESOURCE_STATE_REASON_GI2.RESOURCE_STATE_REASON_KEY • SM_RES_STATE_RSN_FACT.RESOURCE_STATE_REASON_KEY | Agent Not Ready Reason Code Report • Agent State Details Report | yes | yes | AgentStateandReasonReasourceStateResourceKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Session Key | Enables data within the reporting interval to be organized by the agent’s active session for a particular media type. | Enables data within the reporting interval to be organized by the agent’s active session for a particular media type. In some reports, you can click the value in the Session Key column to view the Agent Login-Logout Details Report. | Agent > Detail > Session | Number | SESS_SESSION_FACT_KEY | SM_RES_SESSION_FACT_GI2.SM_RES_SESSION_FACT_KEY | Agent Details Activity Report • Agent Login-Logout Details Report | yes | yes | AgentDetailSessionSessionKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Start Date Time Key | Enables data within the reporting interval to be organized by the key for a particular date and time from the RESOURCE_GROUP_FACT hierarchy. This attribute is reserved for internal use. | Enables data within the reporting interval to be organized by the key for a particular date and time from the RESOURCE_GROUP_FACT hierarchy. This attribute is reserved for internal use. | Agent > Group Membership | Number | RESOURCE_GROUP_FACT_GI2.START_DATE_TIME_KEY | yes | yes | AgentGroupMembershipStartDateTimeKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Start Timestamp | Enables data within the reporting interval to be organized by the calendar date and time when the agent session began. | Enables data within the reporting interval to be organized by the calendar date and time when the agent session began. | Agent > Detail > Session | Datetime | SESS_START_TS_TIME | SM_RES_SESSION_FACT_GI2.START_TS_TIME | Agent Login-Logout Details Report | yes | yes | AgentDetailSessionStartTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Start Timestamp | Enables data within the reporting interval to be organized by the calendar date and time when the interaction state began. | Enables data within the reporting interval to be organized by the calendar date and time when the interaction state began. | Agent > Detail > Ixn State | Datetime | IRSF_START_TS_TIME | IXN_RESOURCE_STATE_FACT_GI2.START_TS_TIME | yes | yes | AgentDetailIxnStateStartTimestamp | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | Start Timestamp | Enables data within the reporting interval to be organized by the moment that the agent entered a specific state. | Enables data within the reporting interval to be organized by the moment that the agent entered a specific state. | Agent > Detail > State | Datetime | STATE_START_TS_TIME | SM_RES_STATE_FACT_GI2.START_TS_TIME_ST | Agent State Details Report | yes | yes | AgentDetailStateStartTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | State | Enables data within the reporting interval to be organized by the agent’s state. Status values depend on the Genesys application (for example, Interaction Concentrator) that provides source data to Genesys Info Mart. | Enables data within the reporting interval to be organized by the agent’s state. Status values depend on the Genesys application (for example, Interaction Concentrator) that provides source data to Genesys Info Mart. For state values, refer to the description of this Info Mart table column in the Genesys Info Mart Physical Data Model documentation for your RDBMS (available from Genesys Info Mart documentation). |
Agent > Detail > State | Text | State Type Code | STATE_STATE | RESOURCE_STATE.STATE_NAME | Agent State Details Report | yes | yes | AgentDetailStateState | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | State | Where a record provides interaction-related data, this attribute enables data to be organized by one of the following:
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Where a record provides interaction-related data, this attribute enables data to be organized by one of the following:
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Agent > Detail > Ixn State | Text | IRSF_STATE | INTERACTION_RESOURCE_STATE_GI2.STATE_FULL_NAME | yes | yes | AgentDetailIxnStateState | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/AgentAttributes | State Name | Enables data within the reporting interval to be organized by the state, such as UNKNOWN, NOTREADY, READY, BUSY, or INBOUND. | Enables data within the reporting interval to be organized by the state, such as UNKNOWN, NOTREADY, READY, BUSY, or INBOUND. Status values depend on the Genesys application (for example, Interaction Concentrator) that provides source data to Genesys Info Mart. For state values, refer to the description of this Info Mart table column in the Genesys Info Mart Physical Data Model documentation for your RDBMS (available from Genesys Info Mart documentation). | Agent > State and Reason | Text | State Type Code | IA_STATE_NAME | RESOURCE_STATE.STATE_NAME | Agent Details Activity Report | yes | yes | AgentStateandReasonStateName | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataAttributes | Business Unit | Enables data within the reporting interval to be organized based on Business Unit. | Enables data within the reporting interval to be organized based on Business Unit. | Billing Data | Text | BDS_BUSINESS_UNIT.NAME | IVR Usage Report • Inbound Voice Report | 100.0.023.0000 | BDSBusinessUnit | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataAttributes | Metric | This attribute is used for internal calculations. | This attribute is used for internal calculations. | Billing Data | Text | BDS_NAMED_AGENTS.METRIC_NAME | 100.0.023.0000 | BDSMetric | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/BillingDataAttributes | Region | Enables data within the reporting interval to be organized based on the geographic classification of the call. Possible values include: us, eu, ap. | Enables data within the reporting interval to be organized based on the geographic classification of the call. Possible values include: us, eu, ap. | Billing Data | Number | BDS_REGION.NAME | IVR Usage Report • Inbound Voice Report | yes | yes | 100.0.023.0000 | BDSRegion | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Business Result | Enables data to be organized based on the configured business result. Displayed as Source Business Result in some reports. | Enables data to be organized based on the configured business result. Displayed as Source Business Result in some reports. | Business Attribute | Agent > Activity • Outbound Contact > Agent Contact • Outbound Contact > Contact Attempt • Queue | Text | Dynamically generated based on the configuration of your contact center. (businessresult_lov) | A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT | INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report | yes | yes | BusinessAttributeBusinessResult | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Customer Segment | Enables data to be organized based on the configured customer segment. Displays as Source Customer Segment in some reports. | Enables data to be organized based on the configured customer segment. Displays as Source Customer Segment in some reports. | Business Attribute | Agent > Activity • Outbound Contact > Agent Contact • Queue | Character | customersegment_lov | A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT | INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Detail Report • Task Volume Report | yes | yes | BusinessAttributeCustomerSegment | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Interaction Key | Enables data to be organized based on the surrogate key that provides a join to Info Mart tables. | Enables data to be organized based on the surrogate key that provides a join to Info Mart tables. | Business Attribute | Agent > Activity | Number | ??? | AG2_AGENT_CAMPAIGN_*.INTERACTION_TYPE_KEY • AG2_AGENT_GRP_*.INTERACTION_TYPE_KEY • AG2_AGENT_*.INTERACTION_TYPE_KEY • AG2_AGENT_QUEUE_*.INTERACTION_TYPE_KEY • AG2_ID_*.INTERACTION_TYPE_KEY • AG2_I_AGENT_*.INTERACTION_TYPE_KEY • AG2_QUEUE_ABN_*.INTERACTION_TYPE_KEY • AG2_QUEUE_ACC_*.INTERACTION_TYPE_KEY • AG2_QUEUE_*.INTERACTION_TYPE_KEY • IF_IRF_GPM_FACT_GI2.INTERACTION_TYPE_KEY • INTERACTION_RESOURCE_FACT_GI2.INTERACTION_TYPE_KEY • INTERACTION_RES_FACT_TRNSFR.INTERACTION_TYPE_KEY • INTERACTION_TYPE_GI2.INTERACTION_TYPE_KEY | Interaction Flow Report • Interaction Handling Attempt Report | yes | yes | BusinessAttributeInteractionKey | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Interaction Subtype | This Attribute enables data to be organized by the interaction’s subtype; for example, InboundNew or Outbound Notification. | This Attribute enables data to be organized by the interaction’s subtype; for example, InboundNew or Outbound Notification. | Business Attribute | Agent > Activity • Agent > State and Reason > Interaction State • Agent > State and Reason > Interaction State > Interaction Predictive Routing • Detail > Transfer • Outbound Contact > Agent Contact • Queue | Text | interactionsubtype_lov | A_INTERACTION_SUBTYPE, CA_INTERACTION_SUBTYPE, T_INTERACTION_SUBTYPE, IF_INTERACTION_SUBTYPE, IRF_INTERACTION_SUBTYPE_CODE, IA_AGENT_INTERACTION_SUBTYPE, Q_INTERACTION_SUBTYPE, T_IRF_INTERACTION_SUBTYPE_CODE | INTERACTION_TYPE_GI2.INTERACTION_TYPE_SUBTYPE | Contact Center Report | yes | yes | BusinessAttributeInteractionSubtype | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Interaction Type | Enables data to be organized by the interaction’s type—for example, Inbound, Outbound, and Internal. | Enables data to be organized by the interaction’s type—for example, Inbound, Outbound, and Internal. | Business Attribute | Agent > Activity • Agent > State and Reason > Interaction State • Agent > State and Reason > Interaction State > Interaction Predictive Routing • Detail > Handling Attempt > Handling Predictive Routing • Detail > Transfer • Outbound Contact > Agent Contact • Queue | Text | interactiontype_lov | A_INTERACTION_TYPE, A_CA_INTERACTION_TYPE, T_INTERACTION_TYPE, IF_INTERACTION_TYPE, IRF_INTERACTION_TYPE, IA_AGENT_INTERACTION_TYPE, IRSF_INTERACTION_TYPE, Q_INTERACTION_TYPE, T_IRF_INTERACTION_TYPE | INTERACTION_TYPE_GI2.INTERACTION_TYPE | Contact Center Dashboard • Abandoned Delay Report • Agent Activity • Agent Detail Activity Report • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Agent Interaction Hierarchy Report • Agent Interval Based Report • Agent Not Ready Report • Agent Outbound Campaign Report • Agent Queue Report • Agent Report • Agent Summary Activity Report (interaction) • Agent Utilization Email Report • Agent Utilization Report • Agent Wrap Report • Contact Center Report • Interaction Flow Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Queue Outline Report • Queue Report • Queue Summary Report • Speed of Accept (hours) Report • Speed of Accept (seconds) Report • Task Routing Agent Activity • Task Volume Report | yes | yes | BusinessAttributeInteractionType | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Service Subtype | Enables data to be organized by the detailed type of service that the customer requested. Displays as Source Service Subtype in some reports. | Enables data to be organized by the detailed type of service that the customer requested. Displays as Source Service Subtype in some reports. | Business Attribute | Agent > Activity • Detail > Transfer • Outbound Contact > Agent Contact • Outbound Contact > Contact Attempt • Queue | Character | servicesubtype_lov | A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE | INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE | Contact Center Report • Interaction Handling Attempt Report • Predictive Routing Detail Report • Task Volume Report • Transfer Detail Report | yes | yes | BusinessAttributeServiceSubtype | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Business AttributeAttributes | Service Type | Enables data to be organized by the type of service that was assigned to the interaction. Displays as Source Service Type in some reports. | Enables data to be organized by the type of service that was assigned to the interaction. Displays as Source Service Type in some reports. | Business Attribute | Agent > Activity • Detail > Transfer • Outbound Contact > Agent Contact • Outbound Contact > Contact Attempt • Queue | Character | servicetype_lov | A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE | INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE | Agent Activity • Agent Group Business Attribute Report • Agent Group Queue Business Attribute Report • Business Metrics Executive Report • Contact Center Report • Customer Perspective Report • Interaction Handling Attempt Report • Interaction Volume Business Attribute Email Report • Interaction Volume Business Attribute Report • Predictive Routing Detail Report • Task Routing Agent Activity • Task Volume Report • Transfer Detail Report | yes | yes | BusinessAttributeServiceType | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Dim 1 Key | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_1 table. | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_1 table. | Callback | Number | AG2_CALLBACK_*.CBD1_KEY • CALLBACK_DIM_1.ID | yes | yes | CallbackCallbackDim1Key | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Dim 2 Key | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_2 table. | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_2 table. | Callback | Number | AG2_CALLBACK_*.CBD2_KEY • CALLBACK_DIM_2.ID | yes | yes | CallbackCallbackDim2Key | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Dim 3 Key | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_3 table. | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_3 table. | Callback | Number | AG2_CALLBACK_*.CBD3_KEY • CALLBACK_DIM_3.ID | yes | yes | CallbackCallbackDim3Key | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Dim 4 Key | eserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_4 table. | Reserved for internal use, this attribute enables the organization of data based on the primary key of the CALLBACK_DIM_4 table. | Callback > Detail | Number | CALLBACK_FACT_GI2.CALLBACK_DIM_4_KEY • CALLBACK_DIM_4.ID | Callback Details Report | yes | yes | CallbackDetailCallbackDim4Key | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Direction | Enables data to be organized based on which party originated the call. Values=CUSTOMER_TERMINATED, CUSTOMER_ORIGINATED. | Enables data to be organized based on which party originated the call. Values=CUSTOMER_TERMINATED, CUSTOMER_ORIGINATED. | Callback | Text | none | CB_CALL_DIRECTION | CALLBACK_DIM_2.CALL_DIRECTION | Callback Summary Report | yes | yes | CallbackCallbackDirection | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Offer Type | Enables data to be organized based on the type of callback offer that was presented to the customer. Values: SCHEDULED, WAIT_FOR_AGENT, COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT. |
Enables data to be organized based on the type of callback offer that was presented to the customer. Values: SCHEDULED, WAIT_FOR_AGENT, COMBINED_SCHEDULED_AND_WAIT_FOR_AGENT. For example:
|
Callback | Text | none | CB_CALLBACK_OFFER_TYPE | CALLBACK_DIM_1.CALLBACK_OFFER_TYPE | Callback Summary Report | yes | yes | CallbackCallbackOfferType | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Callback Type | Enables data to be organized the type of callback. Values: IMMEDIATE,WAIT_FOR_AGENT, SCHEDULE. | Enables data to be organized the type of callback. Values: IMMEDIATE,WAIT_FOR_AGENT, SCHEDULE. | Callback | Text | callbacktype_lov | CB_CALLBACK_TYPE | CALLBACK_DIM_1.CALLBACK_TYPE | Callback Summary Report | yes | yes | CallbackCallbackType | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Channel | Enables data to be organized based on the Callback origination channel. Values=ivr, web. | Enables data to be organized based on the Callback origination channel. Values=ivr, web. | Callback | Text | callbackchannel_lov | CB_CHANNEL | CALLBACK_DIM_1.CHANNEL | Callback Summary Report | yes | yes | CallbackChannel | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Customer Phone Number | Enables data to be organized based on the phone number provided by the customer for callback. | Enables data to be organized based on the phone number provided by the customer for callback. This is the number that was used to dial out (in CUSTOMER_TERMINATED scenarios) or used to execute a match by ANI (in CUSTOMER_ORIGINATED scenarios). |
Callback > Detail | Text | CBF_CUSTOMER_NUMBER | CALLBACK_FACT_GI2.CUSTOMER_PHONE_NUMBER | Callback Details Report | yes | yes | CallbackDetailCustomerPhoneNumber | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Desired Time | Enables data to be organized based on the callback time requested by the customer. | Enables data to be organized based on the callback time requested by the customer. | Callback > Detail | Text | none | CALLBACK_FACT_GI2.DESIRED_TS_TIME | yes | yes | 100.0.023.0000 | CallbackDetailDesiredTime | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Dial Dialog Result | Enables data to be organized based on the cause of the final dialing result. Values=RIGHT_PERSON, WRONG_PERSON, CANCELED. | Enables data to be organized based on the cause of the final dialing result. Values=RIGHT_PERSON, WRONG_PERSON, CANCELED. | Callback | Text | none | CB_DIAL_DIALOG_RESULT | CALLBACK_DIM_2.DIAL_DIALOG_RESULT | yes | yes | CallbackDialDialogResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Dial Result | Enables data to be organized based on the dialing result. | Enables data to be organized based on the dialing result. Possible values are:
|
Callback > Detail | Text | none | CALLBACK_DIAL_RESULTS | yes | yes | 100.0.023.0000 | CallbackDetailDialResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Final | Enables data to be organized based on whether callback was dialed, or scheduled but never dialed. (0 = callback was scheduled, but not dialed, 1 = callback was dialed.) | Enables data to be organized based on whether callback was dialed, or scheduled but never dialed. (1 = callback was dialed, 0 = callback was scheduled, but not dialed.) | Callback > Detail | Number | CALLBACK_FACT_GI2.FINAL_RECORD | Callback Details Report | yes | yes | CallbackDetailFinal | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Final Dial Result | Enables data to be organized based on the final dialing result. Values=BUSY, NO_ANSWER, ANSWERING_MACHINE, ERROR_TONE, FAX, PERSON, REDIAL_LIMIT_REACHED. | Enables data to be organized based on the final dialing result. Values=BUSY, NO_ANSWER, ANSWERING_MACHINE, ERROR_TONE, FAX, PERSON, REDIAL_LIMIT_REACHED. | Callback | Text | callbackchannel_lov | CB_FINAL_DIAL_RESULT | CALLBACK_DIM_2.FINAL_DIAL_RESULT | yes | yes | CallbackFinalDialResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Final Target | Enables data to be organized by the routing target that was used to find the agent. | Callback | Text | CB_FINAL_TARGET | CALLBACK_DIM_3.FINAL_TARGET | yes | yes | CallbackFinalTarget | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Forced Dialed | Enables data to be organized based on whether the callback queue is being flushed, and dialing (or push notification) is being forced regardless of actual agent availability. (0 = No, 1 = Yes). | Enables data to be organized based on whether the callback queue is being flushed, and dialing (or push notification) is being forced regardless of actual agent availability. (0 = No, 1 = Yes). A value of 1 (yes) might occur at the end of the day, when contact center personnel are trying to close the queue for the day and do not want to leave any callbacks for the next day. | Callback > Detail | Number | CALLBACK_DIM_4.DIAL_IGNORING_AVAILABILITY | Callback Details Report | yes | yes | CallbackDetailForcedDialed | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Offer Timing | Enables data to be organized based on whether the callback arrived during normal hours of operation, or during off-hours. Values={OFF-HOURS, ON-HOURS}. | Enables data to be organized based on whether the callback arrived during normal hours of operation, or during off-hours. Values={OFF-HOURS, ON-HOURS}:
|
Callback | Text | CB_OFFER_TIMING | CALLBACK_DIM_2.OFFER_TIMING | yes | yes | CallbackOfferTiming | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Order Connect | Enables data to be organized based on the order in which the parties connected. Values=CUSTOMER_FIRST, AGENT_FIRST_PREVIEW, AGENT_FIRST_NO_PREVIEW. | Enables data to be organized based on the order in which the parties connected. Values=CUSTOMER_FIRST, AGENT_FIRST_PREVIEW, AGENT_FIRST_NO_PREVIEW. | Callback | Text | CB_CONNECT_ORDER | CALLBACK_DIM_1.CONNECT_ORDER | yes | yes | CallbackOrderConnect | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Queue | Enables data to be organized based on the name of the virtual queue. | Enables data to be organized based on the name of the virtual queue. | Callback | Text | Queue Type | queue_lov | CB_RESOURCE_NAME | RESOURCE_Q.RESOURCE_NAME | Callback Summary Report | yes | yes | CallbackQueue | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Queue Key | Enables data to be organized based on the primary key for the virtual queue. | Enables data to be organized based on the primary key for the virtual queue. | Callback | Number | AG2_CALLBACK_*.RESOURCE_KEY | yes | yes | CallbackQueueKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/CallbackAttributes | Service ID | Enables data to be organized based on the original SCXML/GMS session ID. | Enables data to be organized based on the original SCXML/GMS session ID. | Callback > Detail | Text | CBF_SERVICE_ID | CALLBACK_FACT_GI2.SERVICE_ID | Callback Details Report | yes | yes | CallbackDetailServiceID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes | Bot Category | Enables data within the reporting interval to be organized based on generic bot categorization. | Enables data within the reporting interval to be organized based on generic bot categorization. | Chat Bot | Text | BGS_BOT_DIM.BOT_CATEGORY | Bot Dashboard • Bot Sessions Overall | no | yes | ChatBotBotCategory | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes | Bot Function | Enables data within the reporting interval to be organized based on bot functionality. | Enables data within the reporting interval to be organized based on bot functionality. | Chat Bot | Text | BGS_BOT_DIM.BOT_FUNCTION | no | yes | ChatBotBotFunction | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes | End Reason | Enables data within the reporting interval to be organized based on the reason given for Bot Gateway Server (BGS) session termination. | Enables data within the reporting interval to be organized based on the reason given for Bot Gateway Server (BGS) session termination. | Chat Bot | Text | BGS_SESSION_DIM.END_REASON | no | yes | ChatBotEndReason | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes | End Result | Enables data within the reporting interval to be organized based on the Technical Result (Success or Fail). | Enables data within the reporting interval to be organized based on the Technical Result (Success or Fail). | Chat Bot | Text | BGS_BOT_DIM.END_RESULT | no | yes | ChatBotEndResult | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Chat BotAttributes | Ended By | Enables data within the reporting interval to be organized based on who terminated the Bot Gateway Server (BGS) session. | Enables data within the reporting interval to be organized based on who terminated the Bot Gateway Server (BGS) session. | Chat Bot | Text | BGS_SESSION_DIM.ENDED_BY | no | yes | ChatBotEndedBy | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | End Reason | Enables data to be organized based on the reason why the chat ended. | Enables data to be organized based on the reason why the chat ended. | Chat | Text | CHAT_SESSION_DIM.ENDED_REASON | yes | yes | 9.0.011 | ChatEndReason | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | Ended By | Enables data to be organized based on what party ended the interaction (agent, customer, or timeout). | Enables data to be organized based on what party ended the interaction (agent, customer, or timeout). | Chat | Text | CHAT_SESSION_DIM.ENDED_BY | yes | yes | 9.0.011 | ChatEndedBy | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | Language Name | Enables data to be organized based on the language used in the chat interaction. | Enables data to be organized based on the language used in the chat interaction. | Chat | Text | CHAT_SESSION_DIM.LANGUAGE_NAME | yes | yes | 9.0.011 | ChatLanguageName | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | Media Origin | Enables data to be organized by where the chat session originated—for example, CHAT, Facebook, Twitter, or SMS. | Enables data to be organized by where the chat session originated—for example, CHAT, Facebook, Twitter, or SMS. | Chat | Text | CHAT_SESSION_DIM.MEDIA_ORIGIN | Chat Engagement Report • Chat Session Report | yes | yes | 9.0.011 | ChatMediaOrigin | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | Media Origin | Enables data to be organized by where the chat session originated—for example, CHAT, Facebook, Twitter, or SMS. | Enables data to be organized by where the chat session originated—for example, CHAT, Facebook, Twitter, or SMS. | Chat > Thread | Text | MEDIA_ORIGIN.MEDIA_ORIGIN | yes | yes | 9.0.011 | ChatThreadMediaOrigin | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/ChatAttributes | Mode | Enables data to be organized by the mode (Regular or Async). | Enables data to be organized by the mode (Regular or Async). | Chat | Text | CHAT_SESSION_DIM.ASYNC_MODE | Async Chat Dashboard • Chat Agent Stats • Chat Interaction Stats | yes | yes | 9.0.011 | ChatMode | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Co-browse Duration | Enables data within the reporting interval to be organized based on the session duration. | Enables data within the reporting interval to be organized based on the session duration. | Co-browse | Number | COBROWSE_FACT_GI2.SESSION_END_TIME minus COBROWSE_FACT_GI2.SESSION_START_TIME | Co-browse Detail Report | yes | yes | CobrowseCobrowseDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Co-browse End Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session ended. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session ended. | Co-browse | Datetime | COBROWSE_FACT_GI2.SESSION_END_TIME | Co-browse Detail Report | yes | yes | CobrowseCobrowseEndTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Co-browse Session ID | Enables data within the reporting interval to be organized based on the identifier of the Co-browse session, as reported by Co-browse Server. | Enables data within the reporting interval to be organized based on the identifier of the Co-browse session, as reported by Co-browse Server. | Co-browse | Text | COBROWSE_FACT_GI2.SESSION_TOKEN | Co-browse Detail Report | yes | yes | CobrowseCobrowseSessionID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Co-browse Start Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session started. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which the Co-browse session started. | Co-browse | Datetime | COBROWSE_FACT_GI2.SESSION_START_TIME | Co-browse Detail Report | yes | yes | CobrowseCobrowseStartTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Handling Agent Name | Enables data within the reporting interval to be organized based on the name of the Agent who assisted the customer in the co-browse session. This attribute show all Agents regardless of Dynamic Access Restriction filters. | Enables data within the reporting interval to be organized based on the name of the Agent who assisted the customer in the co-browse session. This attribute show all Agents regardless of Dynamic Access Restriction filters. | Co-browse | Text | User Name • Last Name • First Name • Employee ID | RESOURCE_A.AGENT_NAME | Co-browse Detail Report | yes | yes | CobrowseHandlingAgentName | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Interaction Duration | Enables data within the reporting interval to be organized based on the duration of the interaction, which is calculated as the difference between the start and end timestamps of the interaction. | Enables data within the reporting interval to be organized based on the duration of the interaction, which is calculated as the difference between the start and end timestamps of the interaction. | Co-browse | Number | Calculated based on INTERACTION_FACT_GI2.END_TS and INTERACTION_FACT_GI2.START_TS | Co-browse Detail Report | yes | yes | CobrowseInteractionDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Interaction End Time | Enables data to be organized by the calendar date and time when the interaction ended. Identical to Detail > Handling Attempt > End Timestamp. | Enables data to be organized by the calendar date and time when the interaction ended. Identical to Detail > Handling Attempt > End Timestamp. | Co-browse | Datetime | none | INTERACTION_FACT_GI2.END_TS_TIME | Interaction Handling Attempt Report • Co-browse Detail Report | yes | yes | DetailHandlingAttemptInteractionEndTime | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Interaction Start Time | Enables data to be organized by the moment when the interaction began. Identical to Detail > Start Timestamp. | Enables data to be organized by the moment when the interaction began. Identical to Detail > Start Timestamp. | Co-browse | Date | none | INTERACTION_FACT_GI2.START_TS_TIME | Co-browse Detail Report | yes | yes | DetailHandlingAttemptInteractionStartTime | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Irf Anchor | Enables data within the reporting interval to be organized based on the first resource that handled an interaction. (Or the resource in which the interaction was abandoned or stopped, if no resource handled the interaction.) | Enables data within the reporting interval to be organized based on the first resource that handled an interaction. (Or the resource in which the interaction was abandoned or stopped, if no resource handled the interaction.) | Co-browse | Number | INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR | Co-browse Detail Report | yes | yes | CobrowseIrfAnchor | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Mode | Enables data within the reporting interval to be organized based on the mode that is used during a given segment of the Co-browse session: POINTER, WRITE, or UNKNOWN. | Enables data within the reporting interval to be organized based on the mode that is used during a given segment of the Co-browse session: POINTER, WRITE, or UNKNOWN.
|
Co-browse | Text | COBROWSE_MODE.SEGMENT_MODE | Co-browse Detail Report | yes | yes | CobrowseMode | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Mode End Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode ended. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode ended. | Co-browse | Datetime | COBROWSE_FACT_GI2.SEGMENT_END_TIME | Co-browse Detail Report | yes | yes | CobrowseModeEndTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Mode Key | Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_MODE dimension to the fact table, to identify modes uses in the Co-browse session. | Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_MODE dimension to the fact table, to identify modes uses in the Co-browse session. | Co-browse | Number | COBROWSE_FACT_GI2.COBROWSE_MODE_KEY • COBROWSE_MODE_.ID | yes | yes | CobrowseModeKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Mode Start Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode started. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a mode started. | Co-browse | Datetime | COBROWSE_FACT_GI2.SEGMENT_START_TIME | Co-browse Detail Report | yes | yes | CobrowseModeStartTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Page End Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit ended. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit ended. | Co-browse | Datetime | COBROWSE_FACT_GI2.PAGE_END_TIME | Co-browse Detail Report | yes | yes | CobrowsePageEndTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Page Key | Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_PAGE dimension to the fact table, to identify characteristics of the pages visited in the Co-browse session. | Enables data within the reporting interval to be organized based on the surrogate key that is used to join the COBROWSE_PAGE dimension to the fact table, to identify characteristics of the pages visited in the Co-browse session. | Co-browse | Number | COBROWSE_FACT_GI2.COBROWSE_PAGE_KEY • COBROWSE_PAGE.ID | yes | yes | CobrowsePageKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Page Start Time | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit started. | Enables data within the reporting interval to be organized based on the UTC-equivalent value of the date and time at which a page visit started. | Co-browse | Datetime | COBROWSE_FACT_GI2.PAGE_START_TIME | Co-browse Detail Report | yes | yes | CobrowsePageStartTime | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Page Title | Enables data within the reporting interval to be organized based on the title of the web page shared in the Co-browse session. | Enables data within the reporting interval to be organized based on the title of the web page shared in the Co-browse session. | Co-browse | Text | COBROWSE_PAGE.PAGE_TITLE | Co-browse Detail Report | yes | yes | CobrowsePageTitle | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Page Url | Enables data within the reporting interval to be organized based on the URL of the web page visited in the Co-browse session. | Enables data within the reporting interval to be organized based on the URL of the web page visited in the Co-browse session. | Co-browse | Text | COBROWSE_FACT_GI2.PAGE_URL | Co-browse Detail Report | yes | yes | CobrowsePageUrl | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Resource Agent Key | Enables data within the reporting interval to be organized based on the ID of the agent who is associated with the interaction. | Enables data within the reporting interval to be organized based on the ID of the agent who is associated with the interaction. | Co-browse | Number | INTERACTION_RESOURCE_FACT_GI2.RESOURE_KEY | Co-browse Detail Report | yes | yes | CobrowseResourceSessionKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Co-browseAttributes | Start Date Time Key | Enables data within the reporting interval to be organized based on the 15-minute interval in which the Co-browse session began | Enables data within the reporting interval to be organized based on the 15-minute interval in which the Co-browse session began. | Co-browse | Number | COBROWSE_FACT_GI2.START_DATE_TIME_KEY | Co-browse Detail Report | yes | yes | CobrowseStartDateTimeKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Activity | Enables data within the reporting interval to be organized by the name of the activity. | Enables data within the reporting interval to be organized by the name of the activity. | Designer > Activity | SDR_ACTIVITY.NAME | Activity by Final Disposition Report • Activity Summary Report | yes | yes | 9.0.013 | DesignerActivityActivity | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Activity Key | Enables data to be organized by the ID of the activity which is associated with the interaction. | Enables data to be organized by the ID of the activity which is associated with the interaction. | Designer > Activity | AG2_SDR_ACTIVITY_*.SDR_ACTIVITY_KEY • SDR_ACTIVITIES_FACT.SDR_ACTIVITY_KEY • SDR_ACTIVITY.ID | yes | yes | 9.0.013 | DesignerActivityActivityKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application ID | Enables data to be organized by the unique ID associated with the Designer application. | Enables data to be organized by the unique ID associated with the Designer application. | Designer | Text | SDR_APPLICATION.APPLICATION_ID | yes | yes | DesignerApplicationID |