View table: ComponentRN

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Table structure:

  • Highlight - Wikitext
  • HighlightBoilerplateId - List of String
  • Containers - Wikitext
  • ComponentId - String
  • ReleaseNumber - String
  • ReleaseDate - String
  • PrivateEditionReleaseDate - String
  • MixedModeReleaseDate - String
  • ReleaseTypeId - String
  • JQL - String
  • DeploymentTypeId - List of String

This table has 1,469 rows altogether.

Page Highlight HighlightBoilerplateId Containers ComponentId ReleaseNumber ReleaseDate PrivateEditionReleaseDate MixedModeReleaseDate ReleaseTypeId JQL DeploymentTypeId
Draft:RN/AgentDesktop/9.0.000.79 Support for Genesys Engage cloud on Azure acaca529-aedd-4820-8557-4966ab8490db 9.0.000.79 2021-03-31 issue = GAPI-25022 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.81 Agents can now dial both their personal and group voice mailboxes. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.81 2021-04-22 bd29a217-74d6-4220-a07b-3bdb36d5cf26 labels = wwe-April-2021 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.82 UPDATE: The Reply All button is now correctly displayed when an agent receives an inbound email that has several email addresses.

Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.

  • wwe-nginx-9.0.4.tgz
  • gws-ui-workspace:9.0.000.82
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.82 2021-05-27 2021-06-30 bd29a217-74d6-4220-a07b-3bdb36d5cf26 labels = wwe-may-21 AND issue != GAPI-27271 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.84 Web Content Accessibility Guideline (WCAG) 2.1 level AA. compliance acaca529-aedd-4820-8557-4966ab8490db 9.0.000.84 2021-07-22 labels = wwe-July-21 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.85 Workspace now has a defense mechanism that enables agents to review and close the recovered calls. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.85 2021-08-19 labels = WWE-August-21 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.86
  • Resolved issues and improvements.
  • Private Edition: Support for the use of arbitrary, or random, user IDs (UIDs) in OpenShift.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • wwe-nginx-9.0.4.tgz
  • gws-ui-workspace:9.0.000.86
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.86 2021-09-16 2021-09-17 labels = WWE-September-21 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.87 The Communication tab for Digital Channels has been enhanced to improve agent experience. For Digital Channels users, the Conversation tab has been migrated to the Agent Workspace Chat interaction view, and the new Chat interaction view has been enhanced to improve agent experience.
  • wwe-nginx-9.0.4.tgz
  • gws-ui-workspace:9.0.000.87.10943
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.87 2021-10-14 2021-11-16 labels = wwe-October-21 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.88 Create a voice interaction without a contact. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.88 2021-11-04 labels = wwe-november-21 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.89 Support for deploying all private edition services in a single namespace.
  • wwe-nginx-9.0.4.tgz
  • gws-ui-workspace:9.0.000.89
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.89 2022-02-01 2022-02-01 project = "GAPI" AND issue = GAPI-30852 OR issue = GAPI-28354 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.90 For environments using Advanced Email, Workspace now supports the Related tab to enable agents to see all interactions related to the current interaction, including related interactions handled by different agents. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.90 2022-02-28 labels = "wwe-january-22" 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.91 The Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.91 2022-03-22 labels = "wwe-march-22" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.92 Feedback submitted by agents is now published in Telemetry Service.
  • wwe-nginx-9.0.5.tgz
  • gws-ui-workspace:9.0.000.92
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.92 2022-03-21 2022-03-21 issue = GAPI-32604 OR issue = GAPI-33854 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.93 Resolved issue and improvements.
  • wwe-nginx-9.0.5.tgz
  • gws-ui-workspace:9.0.000.93
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.93 2022-04-07 2022-04-07 labels = "Azure_Issue" AND labels = Social And labels = TDBank and labels = wwe-april-22 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.94 Support of optional validation of editable fields in the interaction Case Information view. acaca529-aedd-4820-8557-4966ab8490db 9.0.000.94 2022-05-23 labels = wwe-may-22 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentDesktop/9.0.000.95 Support for Google Agent Assist for Voice interactions. 60d0a7d6-4d4c-496a-9743-f2bdb052b000
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:9.0.000.95
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.95 2022-06-28 2022-07-07 labels = "wwe-june-22" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentDesktop/9.0.000.96 The name of the product has been changed from Agent Desktop to Agent Workspace in the Genesys Multicloud documentation.
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:9.0.000.96
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.96 2022-07-28 2022-07-28 labels = wwe-july-22 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentSetup/100.0.000.0044 Third-party dependency updates to maintain security and reliability. edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.000.0044 2023-02-08 project = "Web Services and Applications" ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AgentSetup/100.0.001.0014 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.001.0014 2023-04-18 labels = AS-Mar23-Upgrade ORDER BY priority DESC, updated DESC, summary DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/100.0.001.0018 1a8ba3c4-4042-4f98-9d90-c40b0458e10d edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.001.0018 2023-06-13 issue = WWE-3362 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AgentSetup/100.0.002.0061 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.002.0061 2023-08-21 labels = "AS-Jul23-Upgrade" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/100.0.003.0102 Resolved issues. edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.003.0102 2023-10-30 labels = "AS-100.0.003-Upgrade" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/100.0.004.0158 Resolved issues. edfa30cc-f909-4114-b72e-0934810e3cd4 100.0.004.0158 2024-03-05 labels = "AS-100.0.004-Upgrade" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.82 Support for Genesys Engage cloud on Azure edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.82 2021-03-31 project = Web Services and Applications AND labels = AS-Azure AND Release Note is not EMPTY AND Release Note ~ Azure Only ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.83 This release introduces a new option for Gplus Salesforce, and also contains important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.83 2021-04-22 project = Web Services and Applications AND labels =AS-Apr21-Upgrade AND Release Note is not EMPTY ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.84
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
  • This release introduces a new folder structure during the Origination DN selection process in Agent Groups, and also contains other important improvements and fixes.
 edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.84 2021-05-27 2021-06-30 project = Web Services and Applications AND labels = AS-May21-Upgrade AND Release Note is not EMPTY 8b480b3c-2733-433a-9166-eab2c2d0663a • ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.86 This release contains important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.86 2021-07-22 project = "Web Services and Applications" AND labels = AS-Jul21-Upgrade AND key != GAPI-28270 AND "Release Note" is not EMPTY ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.89
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • This release includes important improvements and fixes.
 edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.89 2021-09-16 2021-09-17 issue = GAPI-29947 or issue = GAPI-28872 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.90 This release introduces a new option for Gplus Salesforce as well as other important improvements and fixes.
 edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.90 2021-10-14 2021-11-16 project = "Web Services and Applications" AND labels = AS-Oct21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ "NA" 8b480b3c-2733-433a-9166-eab2c2d0663a • ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.91 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.91 2021-11-04 project = "Web Services and Applications" AND labels = AS-Nov21-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ NA ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.92 This release includes important improvements and fixes for Private Edition. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.92 2022-02-01 2022-02-01 issue = GAPI-30852 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentSetup/9.0.000.93 This release introduces new options, and also contains important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.93 2022-02-23 project = "Web Services and Applications" AND labels = AS-Jan22-Upgrade AND "Release Note" is not EMPTY AND "Release Note" !~ "N/A" AND "Release Note" !~ NA AND "Release Note[Paragraph]" !~ "OPS only" 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.94 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.94 2022-03-22 project = "Web Services and Applications" AND id = GAPI-31321 OR id = GAPI-31267 OR id = GAPI-31223 OR id = GAPI-31116 OR id = GAPI-31063 OR id = GAPI-31515 OR id = GAPI-30598 OR id = GAPI-33753 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentSetup/9.0.000.95 This release includes important improvements and fixes for Private Edition. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.95 2022-03-21 2022-03-21 project = "Web Services and Applications" AND id = GAPI-31321 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentSetup/9.0.000.96 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.96 2022-04-07 2022-04-07 project = "Web Services and Applications" AND id = GAPI-33971 OR id = GAPI-33887 OR id = GAPI-33227 OR id = GAPI-32484 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentSetup/9.0.000.97 This release includes important improvements and fixes. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.97 2022-05-16 project = "Web Services and Applications" AND id = GAPI-34232 OR id = GAPI-34038 OR id = GAPI-33646 OR id = GAPI-33015 OR id = GAPI-32038 OR id = GAPI-30638 5439f1be-1868-4091-b058-1667389b6ce1 • ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AgentSetup/9.0.000.98 This release introduces new options, and also contains important improvements and fixes. 60d0a7d6-4d4c-496a-9743-f2bdb052b000 edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.98 2022-06-28 2022-07-07 project = "Web Services and Applications" AND id = GAPI-34267 OR id = GAPI-34217 OR id = GAPI-34030 OR id = GAPI-33972 OR id = GAPI-32976 OR id = GAPI-32759 OR id = GAPI-32758 OR id = GAPI-32757 OR id = GAPI-32756 OR id = GAPI-32755 OR id = GAPI-26529 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentSetup/9.0.000.99 Third-party dependency updates to maintain security and reliability. edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.000.99 2022-07-28 project = "Web Services and Applications" AND id = GAPI-31321 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AgentSetup/9.0.001.00 Third-party dependency updates to maintain security and reliability. ae553573-9099-459c-98ee-001a2f532f6e edfa30cc-f909-4114-b72e-0934810e3cd4 9.0.001.00 2022-08-23 2022-08-25 project = "Web Services and Applications" AND id = GAPI-31321 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/100.0.000.0050 Resolved issues.
  • wwe-nginx-100.0.0.tgz
  • ui:100.0.000.50
 acaca529-aedd-4820-8557-4966ab8490db 100.0.000.0050 2022-11-03 2022-11-17 issue = WWE-1748 OR issue = GAPI-36077 OR issue = GAPI-35804 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/100.0.001.0113 Resolved issues and improvements. acaca529-aedd-4820-8557-4966ab8490db 100.0.001.0113 2022-11-30 2022-11-30 labels = "wwe-december-22" 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/100.0.003.0235 Support for all Call Results from Outbound Contact Server (OCS) and resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.003.0235 2023-02-02 2023-02-08 labels = wwe-january-23 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.003.0238 Improvements and resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.003.0238 2023-05-12 labels = wwe-march-23 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.004.0312 Resolved issues and improvements. acaca529-aedd-4820-8557-4966ab8490db 100.0.004.0312 2023-03-21 2023-03-22 ((project = GAPI AND component in ("Workspace Web Edition", "Workspace Web Edition Deployment Guide", "Workspace Web Edition Help", "Workspace Web Edition - Localization", "GWS Workspace Service", "Gplus Adapter for Salesforce")) OR ( project = "Agent Workspace" )) AND labels = wwe-february-23 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.005.0398 Ability to configure the values for the Interaction state filter drop-down and resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.005.0398 2023-04-27 2023-04-26 labels = wwe-march-23 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.006.0478 Resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.006.0478 2023-06-14 2023-06-16 project = WWE AND labels = wwe-may-23 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/100.0.007.0046 Third-party dependency updates to maintain security and reliability.


 acaca529-aedd-4820-8557-4966ab8490db 100.0.007.0046 2023-07-27 2023-07-27 project = WWE AND labels = wwe-july-23 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/100.0.008.0096 Resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.008.0096 2023-09-14 2023-09-15 project = WWE AND labels = wwe-september-23 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.009.0131 Resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.009.0131 2023-10-19 2023-10-17 project = WWE AND labels = wwe-september-23 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.010.0196 Resolved issues.
  • wwe-nginx-100.0.2.tgz
  • ui:100.0.010.0196


 acaca529-aedd-4820-8557-4966ab8490db 100.0.010.0196 2024-02-06 2024-01-11 project = WWE AND labels = wwe-january-24 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.010.0199 Resolved issue. acaca529-aedd-4820-8557-4966ab8490db 100.0.010.0199 2024-02-19 https://genesysjira.atlassian.net/issues/?jql=project%20in%20(WWE%2C%20GAPI)%20AND%20labels%20%3D%20wwe-february-24%20ORDER%20BY%20created%20DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/100.0.011.0252 Resolved issues. acaca529-aedd-4820-8557-4966ab8490db 100.0.011.0252 2024-04-22 project in (WWE, GAPI) AND labels = wwe-april-24 ORDER BY created DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AgentWorkspace/8.5.154.01 acaca529-aedd-4820-8557-4966ab8490db 8.5.154.01 project = IW AND (Component is EMPTY or component in ("Interaction Workspace")) AND ((fixVersion~'8.5.154.*' AND (issuetype = "Epic" OR issuetype = "New Feature" OR "Customer Related?[Dropdown]" = Yes OR "Salesforce Reporter Name[Short text]" is not EMPTY OR "Customer Name[Short text]" is not EMPTY
Draft:RN/AgentWorkspace/9.0.000.97 Resolved issue and improvements. ae553573-9099-459c-98ee-001a2f532f6e
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:9.0.000.97
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.97 2022-08-31 2022-08-25 labels = "wwe-august-22" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AgentWorkspace/9.0.000.98 Support for messages in the Contact History views for Chat, Facebook Messenger, and Twitter Direct Message interactions.
  • wwe-nginx-9.0.6.tgz
  • gws-ui-workspace:9.0.000.98
 acaca529-aedd-4820-8557-4966ab8490db 9.0.000.98 2022-09-27 2022-09-29 labels = "wwe-september-22" ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.124.3419 AI Connector is available for select customers in Genesys Multicloud CX private edition. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.124.3419 2022-08-10 2022-08-10 issue 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.127.4797 Compatibility and Performance c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.127.4797 2022-09-21 2022-09-21 issue = NEXUS-9876 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.129.5672 AI Connector now supports access to Google’s Custom TTS Voice models and considers Google Dialogflow CX DTMF settings. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.129.5672 2022-10-12 2022-10-12 issue in (NEXUS-9304, NEXUS-9317, NEXUS-9305, NEXUS-9888, NEXUS-9886, NEXUS-9876, NEXUS-9667) ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 577e188b-36c5-4733-86a7-e1d0d6564aff
Draft:RN/AIConnector/100.0.139.7721 AI Connector now uses an enhanced phone call model with Google Cloud Speech-to-Text. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.139.7721 2023-02-15 2023-02-15 issue in (nexus-10573) ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.143.8169 Compatibility and Performance c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.143.8169 2023-04-19 2023-04-19 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.145.8466 Compatibility and performance improvements. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.145.8466 2023-05-10 2023-05-23 NEXUS-10817 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.149.9341 Compatibility and performance improvements. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.149.9341 2023-08-02 2023-08-17 CPE-6032 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AIConnector/100.0.150.0000 Fixed the database server runtime issue. c5a76aa7-eedc-4cba-8bf2-b23a4d28ef29 100.0.150.0000 2023-08-30 project = NEXUS AND id = NEXUS-10363 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AuthenticationAPI/9.0.000.68 Support for Genesys Engage cloud on Azure 0fcb8655-220a-4ab7-a297-1e1e02903acc 9.0.000.68 2021-03-31 issue = AUTH-119 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AuthenticationAPI/9.0.000.70 Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift. 0fcb8655-220a-4ab7-a297-1e1e02903acc 9.0.000.70 2021-06-30 2021-06-30 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.001.00
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
  • Support for Red Hat OpenJDK 11 and authenticated database connections.
  • gws-ui-auth:100.0.001
  • gws-core-environment:100.0.001
  • gws-core-auth:100.0.001
  • gauth-0.1.85.tgz
 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.001.00 2021-09-09 2021-09-07 project = AUTH AND fixVersion = 9.0.000.75 8b480b3c-2733-433a-9166-eab2c2d0663a • ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AuthenticationService/100.0.002.3491
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • Updated versioning scheme.
  • Support for deploying all private edition services in a single namespace.
  • gws-ui-auth:100.0.002.1325
  • gws-core-environment:100.0.002.1864
  • gws-core-auth:100.0.002.3491
  • gauth-100.0.002+0108.tgz
 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.002.3491 2021-10-04 2021-10-04 issuekey = AUTH-1090 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.004.3562 Support for multiple x509 certificates per tenant. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.004.3562 2021-12-03 issuekey IN (AUTH-1082,AUTH-1019,AUTH-1163) ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AuthenticationService/100.0.006.3638 Support for Polish language. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.006.3638 2022-03-30 issuekey IN (AUTH-1202, AUTH-1313) ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AuthenticationService/100.0.007.3692 Support for PostgreSQL 12.x and Redis 6.x. 60d0a7d6-4d4c-496a-9743-f2bdb052b000 • ae553573-9099-459c-98ee-001a2f532f6e 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.007.3692 2022-05-04 2022-05-04 issuekey IN (AUTH-1202, AUTH-1313) 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.008.3732 Compatibility and performance improvements. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.008.3732 2022-06-23 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/AuthenticationService/100.0.009.3776 Compatibility and performance improvements. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.009.3776 2022-06-29 2022-07-29 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.010.3859 Compatibility and performance improvements. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.010.3859 2022-08-29 2022-09-27 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.012.3950 Security updates and resolved issues. 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.012.3950 2022-12-05 2023-01-05 issue = AUTH-1579 OR issue = AUTH-1601 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1 • 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/100.0.013.4252 Security improvements.
  • gauth-100.0.013+0211.tgz
  • gws-core-auth:100.0.013.4252
  • gws-core-environment:100.0.013.2159
  • gws-ui-auth:100.0.013.1545
 1bff5e74-a889-4bb8-b75a-8d721f63766e 100.0.013.4252 2023-12-18 2023-12-18 issue = AUTH-1803 OR issue = AUTH-1782 OR issue = AUTH-1737 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/AuthenticationService/9.0.000.68 Support for Genesys Engage cloud on Azure 1bff5e74-a889-4bb8-b75a-8d721f63766e 9.0.000.68 2021-03-31 issue = AUTH-119 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/AuthenticationService/9.0.000.70
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
  • Support for Identity Provider-initiated (IdP-initiated) login.
  • gws-ui-auth:9.0.000.35
  • gws-core-environment:9.0.000.68
  • gws-core-auth:9.0.000.70
  • gauth-0.1.77.tgz
 1bff5e74-a889-4bb8-b75a-8d721f63766e 9.0.000.70 2021-04-19 2021-06-30 issuekey in (AUTH-440,AUTH-423,AUTH-469,AUTH-424) 8b480b3c-2733-433a-9166-eab2c2d0663a • ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/b41bed62-502a-4268-99b8-6db795f7c366/100.0.101.0002 First release for private edition
  • Gplus Adapter for WFM container 1
  • Gplus Adapter for WFM container 2
 b41bed62-502a-4268-99b8-6db795f7c366 100.0.101.0002 2021-09-01 2021-09-01 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/BillingData Service (BDS)/100.0.000.0000 62c5395c-5705-46b6-b8c3-c27d62466325 100.0.000.0000 issuekey = CPE-3080
Draft:RN/Callback/100.0.000.0004
  • New alwaysCheckCapacity parameter for the Create Callback API.
  • Important security improvements..
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.000.0004 2021-11-03 issue = GES-2664 OR issue = GES-2546 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.000.0008 Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
  • ges:100.0.000.0008
  • ges-0.0.81.tgz
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.000.0008 2021-06-30 2021-06-30 bd29a217-74d6-4220-a07b-3bdb36d5cf26 project = GES AND issue = GES-2428 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/Callback/100.0.000.0021 Security improvements.
  • ges:100.0.000.0021
  • ges-100.0.000+0021.tgz
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.000.0021 2021-08-12 2021-08-12 issue = CPE-1568 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/Callback/100.0.000.0069
  • Support for arbitrary UIDs in private edition deployments on OpenShift.
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on GKE.
  • ges:100.0.000.0069
  • ges-100.0.000+0057.tgz
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.000.0069 2021-09-09 2021-09-09 issue = GES-2649 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/Callback/100.0.002.2105
  • Support for deploying all private edition services in a single namespace.
  • Support for the enableServiceLinks Helm chart option.
  • GES now supports the use of Redis in cluster mode.
  • Support for a new Prometheus metric for monitoring the database connection.
  • The Number of Agents column has been added to the Callback Queues page in the Callback UI.
  • Updates to the Estimated Wait Time API.
  • Updates to the Callback Developer role.
  • System-level and performance improvements.
  • Important security improvements.
 60d0a7d6-4d4c-496a-9743-f2bdb052b000 • ae553573-9099-459c-98ee-001a2f532f6e e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.002.2105 2022-03-17 2022-03-17 issue = GES-2690 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/Callback/100.0.002.2119
  • Feature parity.
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.002.2119 2022-04-21 issue = GES-2579 OR issue =GES-2778 OR issue = GES-2779 OR issue = GES-2903 OR issue = GES-2715 OR issue = GES-2806 OR issue = GES-2824 OR issue = GES-2835 OR issue = GES-2877 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.003.0118 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.003.0118 2022-07-20 project = ges AND Sprint = 10149 AND type != test AND labels = needs-release-note ORDER BY status DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.003.0156
  • The callbacks/open-for API has new input and output parameters.
  • The callbacks/create API has new optional parameters.
  • There is a new value, mode4, for the EstimatedWaitTime API mode parameter.
  • You can now see your customer site name or Environment beside your user name in the Callback UI.
 e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.003.0156 2022-08-11 project = ges AND Sprint = 10149 AND type != test AND labels = needs-release-note ORDER BY status DESC ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.004.0068 Updates to the Push notification feature. e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.004.0068 2022-10-06 issue = GES-2854 OR issue = GES-2855 OR issue = GES-3107 OR issue = GES-3123 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.005.0101 Resolved issues. e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.005.0101 2023-04-27 key=GES-3107 or key=GES-3123 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/100.0.007.0029 Important security improvements. e6de2642-136b-4d94-ac3f-724e317bcbc8 100.0.007.0029 2023-09-18 issuekey in (GES-3865) ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/9.0.044.00 Support for Genesys Engage cloud on Azure e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.044.00 2021-03-31 project = GES AND issue = GES-2028 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/Callback/9.0.046.00 Resolved issues. e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.046.00 2021-05-27 88a6c954-78a6-4268-a0aa-3035c11b1aeb project = GES AND status in (Resolved, Closed) AND Sprint = Mandela AND NOT resolution = Not A Bug AND NOT resolution = Will Not Fix AND NOT resolution = Duplicate AND issuetype in (Defect, Improvement, Task, New Feature) ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/Callback/9.0.047.00 Resolved issue. e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.047.00 2021-07-08 88a6c954-78a6-4268-a0aa-3035c11b1aeb project = GES AND status in (Resolved, Closed) AND Sprint = Ockham AND NOT resolution = Not A Bug ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/Callback/9.0.050.00 New alwaysCheckCapacity parameter for the Create Callback API. e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.050.00 2021-10-07 project = "Genesys Engagement Services" AND issue = GES-2664 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/Callback/9.0.050.01 Important security improvements. e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.050.01 2021-11-04 issue = GES-2715 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/Callback/9.0.051.00
  • Updates to the Estimated Wait Time API.
  • Resolved issues.
 e6de2642-136b-4d94-ac3f-724e317bcbc8 9.0.051.00 2022-01-13 issue = GES-2755 OR issue = GES-2777 OR issue = GES-2624 OR issue = GES-2670 OR issue = GES-2674 OR issue = GES-2707 OR issue = GES-2729 OR issue = GES-2756 ec194bf2-b79a-436d-8ff6-eaff94d9f43a
Draft:RN/CCEAuth/9.0.000.03 Support for Genesys Engage cloud on Azure 4860e40c-0d81-4e3f-8b99-3a869000bc0e 9.0.000.03 2021-03-31 issue = AUTH-140 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/CXContact/100.0.027.0004
  • A new index for SMS/Email conversations.
  • Support for single-tenant Configuration Server.
  • Customizable Attempt Rules using custom Java Script expressions.
  • Support for non-standard Postgre SQL ports.
  • Ability to export Analytics dashboards and panels to PDF or CSV files.


 1d50e8d9-3431-4b29-8a71-73b6563c4c9d 100.0.027.0004 2021-10-11 project = CLOUDCON AND labels = RN AND labels = Iteration-27 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/CXContact/100.0.028.0001
  • Early Adopter Program support for Genesys Multicloud CX private edition deployments on OpenShift.
  • Support for deploying all private edition services in a single namespace.
 1d50e8d9-3431-4b29-8a71-73b6563c4c9d 100.0.028.0001 2021-10-29 2021-10-29 issuekey in (CPE-2091) 8b480b3c-2733-433a-9166-eab2c2d0663a
Draft:RN/CXContact/100.0.028.0003
  • Custom Compliance rules support priority settings
  • Content field is now aggregated in the NEXDR and NEXCONV indexes
  • Dial Manager now includes partition data for NEXDR and NEXCONV indexes
  • A new check box to enable encryption when exporting Jobs
  • Support for Digital Signature Algorithm (DSA) and EIGamal user public keys for encryption
  • and more...
 1d50e8d9-3431-4b29-8a71-73b6563c4c9d 100.0.028.0003 2021-12-08 2021-12-08 project = CLOUDCON AND labels = RN AND labels = Iteration-28 8b480b3c-2733-433a-9166-eab2c2d0663a • ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1
Draft:RN/CXContact/100.0.029.0002
  • Variable Email Templates
  • A new option to change time zones for schedules
  • Improvements to how filters work in CX Contact Analytics
  • Various issues related to import and export of files in automation jobs and analytics are resolved
  • Performance improvements and more...
 1d50e8d9-3431-4b29-8a71-73b6563c4c9d 100.0.029.0002 2022-02-28 project = "CX Contact" AND labels = RN AND labels = Iteration-29 ec194bf2-b79a-436d-8ff6-eaff94d9f43a • 5439f1be-1868-4091-b058-1667389b6ce1

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