View table: CSDTArticle

Table structure:

Title - String
FirstPublished - Datetime
LastPublished - Datetime
ArticleNumber - String
Audience - String
Summary - Wikitext
Overview - Wikitext
Details - Wikitext
Environment - Wikitext
Supplemental - Wikitext
RelatedArticles - List of URL
Attachment - File
SiteArea - String

This table has 2 rows altogether.

Page

Title

FirstPublished

LastPublished

ArticleNumber

Audience

Summary

Overview

Details

Environment

Supplemental

RelatedArticles

Attachment

SiteArea

Draft:CSDT/Current/KB/382469

Salesforce Docebo install

October 6, 2021 8:24:32 PM

November 12, 2021 6:43:37 PM

382469

Admin

SFDC User:

Docebo Integration, docebo.integration@genesys.com

Clear installation from Docebo side
Uninstall from sandbox
- Delete the App completely after uninstall
Make sure your username in Docebo matches your Username in SFDC
Run Install
- https://www.docebo.com/knowledge-base/installing-the-salesforce-app-in-docebo/
Go to Admin: SalesforceV3
Enter SFDC domain
- https://genesys--dev.cs42.my.salesforce.com
- For Dev, check Sandbox
Copy key to notepad
Click Activate

Connected Apps:

Set the Permitted Users option value to Admin approved users are pre-authorized
Move to the Profile related list and define the users’ profiles that will be able to access the platform.

Docebo Tab

Select Docebo Tab
Insert the URL of your Docebo platform
Paste the Secret Key automatically generated by your platform
Click Activate

Docebo

Site1

Draft:CSDT/Current/KB/749894

Docebo Contact Sync

October 6, 2021 8:28:07 PM

November 12, 2021 6:43:48 PM

749894

Admin

How to setup Contact Sync in Docebo Salesforce App

Contact List

Sync is filtered by Contact List view. We only sync external contacts. Internal staff are synced as User records.

Contact permissions = Education,PartnerCommunity,CustomerCommunity

Contact field Mapping

Warning: Prior to making any changes, you must clear all mappings and re-map every field.

Docebo	SFDC
Username	Docebo Username	(custom field that equals email address)
Last Name	Last Name
First Name	First Name
Email	Email
SFDC Country	Mailing Country
Business Title	Title
Region	Country Region
SFDC Preferred Language	Preferred Language
Primary Offering	Primary Offering
SFDC Account Record Type	Account Record Type
Company Name	Account: Name
SFDC Job Function	Job Function (Function__C)
SFDC Account Prospective Partner Type	Account: Prospective Partner Type

Contact Import Options

Docebo

Draft:CSDT/Current/KB/382469

Site2