SL02 - Titles and Canonical Info

Important

This information is shared by SL02 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys Click-to-Call for Sales	Increase sales conversions using powerful dialer capabilities	Sales	Sales	No draft	Not published	Edit

Canonical Information

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Platform Challenge and Solution

Platform Challenge: When customers are on your website or in your app, they want an easy way to call without breaking stride. Having to search for numbers and take steps back when connected to a sales representative makes them less likely to buy and your brand seem behind the times.

Platform Solution: Make it easy to buy and improve campaign results. Genesys Click-to-Call for Sales provides a simple and informed way to call while on your Website or in your App. Sales has context, so customers don’t have to fill in the blanks. Calls are linked to campaigns for better insight into performance.

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

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Personas

• Chief Digital Officer
• Head of Customer Experience
• Head of Marketing Operations

Qualifying Questions

1. Do you offer website and mobile app visitors a click-to call option?
2. Are you able to provide sales reps with context of customers’ digital journeys?
3. Can you accurately attribute offline sales calls to customer’s digital journeys?