CE42 - Titles and Canonical Info
Contents
Administration Dashboard
Go back to admin dashboard to create and manage platform-specific use cases in the system:
Titles and Taxonomy
| Main Title | Subtitle | Taxonomy | Product Category | Draft | Published | Edit |
|---|---|---|---|---|---|---|
|
Genesys Voice Bots with Google Contact Center AI |
Use natural language to determine customer needs and orchestrate routing to agent when required |
Customer Engagement |
Self-Service and Automation |
No draft |
Not published |
Canonical Information
Platform Challenge and Solution
Platform Challenge: When your customers call in to service themselves or need an agent, they want to get off the phone as soon as possible. Traditional IVRs confuse, frustrate and are simply unfriendly to use. This causes frustration and leads to longer agent interactions.
Platform Solution: Deliver a great experience and increase your operational efficiency by using the ease of use of a voice bot that leverages natural language processing and the power of predictive routing to orchestrate customer journeys.
Platform Benefits
The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results
High Level Flow
Info needed
Data Sheet Image
Canonical Sales Content
Personas
- Head of Business Units
- Head of Customer Experience
- Head of Customer Service
Qualifying Questions
- Do you have high volumes of calls to your contact center that you would like to automate or allow customers to self-serve?
- Are you or your customers frustrated by the capabilities of existing IVR or speech recognition systems?
- Are you planning to invest in conversational capabilities for other channels or devices, e.g. chat, messaging, Google Home?
Pain Points (Business Context)
Desired State - How to Fix It