CE32 - Titles and Canonical Info

Important

This information is shared by CE32 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys IVR Microapps	Automate phone conversations with pre-built microapps and agent handover if needed	Customer Engagement	Self-Service and Automation	No draft	Not published	Edit

Canonical Information

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Platform Challenge and Solution

Platform Challenge: Traditional IVR self-service applications require low-level coding skills to develop, test and deploy. This leads to long deployment times, a high risk delivery, long change request procedures and a single channel strategy. It also prevents businesses from being in control of the customer experience.

Platform Solution: Configure IVR applications with pre-built and re-usable microapps that achieve common business tasks tailored to meet the needs of each industry. Microapps are fast to deploy, easy to configure and support an omnichannel strategy so organizations can leverage and reuse investment across channels.

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

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Personas

• Head of Contact Center(s)
• Head of Customer Service
• Head of Operations

Qualifying Questions

1. What self-service options do you currently have in your IVR?
2. Does your IVR self-service application extend across channels?
3. How long does it take to make changes to your IVR?