CE06 - Titles and Canonical Info

Important

This information is shared by CE06 use cases across all offerings.

Administration Dashboard

Go back to admin dashboard to create and manage platform-specific use cases in the system:

• Administration Dashboard

Titles and Taxonomy

Main Title	Subtitle	Taxonomy	Product Category	Draft	Published	Edit
Genesys Mobile Video	Extend mobile voice call into a video call	Customer Engagement	Inbound	No draft	Not published	Edit

Canonical Information

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Platform Challenge and Solution

Platform Challenge: Customers sometimes have challenges communicating detailed problems when contacting organizations, especially when important visual information needs to be shown. This creates longer handle times, additional interactions and additional cost.

Platform Solution: Customers can use video on their mobile device to allow organizations to see issues directly. This visual presentation enables organizations to resolve queries faster and more efficiently, helping provide a better customer experience and reduced costs.

Platform Benefits

The following benefits are based on benchmark information captured from Genesys customers and may vary based on industry or lines of business: No results

High Level Flow

Info needed

Data Sheet Image

Canonical Sales Content

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Personas

• Head of Contact Center(s)
• Head of Customer Experience
• Head of Customer Service

Qualifying Questions

1. Does your company have time-consuming calls for service or support issues, and if so, could these calls be shortened by video-enabling the call?
2. What are scenarios where video could reduce customer effort?
3. for some scenarios?

Desired State - How to Fix It

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