Altocloud

An agent's experience in PureEngage

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This topic is part of the manual Altocloud Agent's Guide for version Current of Altocloud.

Altocloud presents customer journey information to agents.

Customer journey information in PureEngage

If a visitor accepts an offer to chat from Altocloud, you see a new tab in your PureEngage Workspace when you receive the interaction.

Agent Desktop

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In Agent Desktop (Workspace Web Edition), customer journey information appears on the Journey tab.

Workspace Desktop Edition

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In Workspace Desktop Edition, customer journey information appears on the Altocloud tab.

See detailed journey information

On the tab, you can access the following information, which is updated as you interact with the visitor:

Hide and show information

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To streamline your view of customer information, click Hide. Click Show to see the information again.

For more information