An agent's experience in Genesys Engage
Altocloud presents customer journey information to agents.
Customer journey information in Genesys Engage
If a visitor accepts an offer to chat from Altocloud, you see a new tab in your Genesys Engage Workspace when you receive the interaction.
Workspace Desktop Edition
See detailed journey information
On the tab, you can access the following information, which is updated as you interact with the visitor: