An agent's experience in PureEngage
Customer journey information in PureEngage
If a visitor accepts an offer to chat from Altocloud, you see a new tab in your PureEngage Workspace when you receive the interaction.
Workspace Desktop Edition
See detailed journey information
On the tab, you can access the following information, which is updated as you interact with the visitor:
Hide and show information
To streamline your view of customer information, click Hide. Click Show to see the information again.