Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database per tenant. or One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.

Use the filters below to narrow your results.

productshort:
Draft:BDS (10)
Role:
None (10)
DisplayName:
Cloud Contact Center Supervisor Seat (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Outbound Contact (1) · Third-party work items (1)
TocName:
Cloud Contact Center Supervisor Seat (1) · Genesys Chat (1) · Genesys Co-browse (1) · Genesys Customer Interaction Management Platform (1) · Genesys E-mail (1) · Genesys Inbound Voice (1) · Genesys SMS (1) · Genesys Social Media Engagement (1) · Outbound Contact (1) · Third-party work items (1)
Dimension:
None (10)
Product:
Billing Data Service (10)
Manual:
User (10)
UseCase:
None (10)
UnitOfMeasure:
Agent count (5) · Agents count (1) · Agent count (3) · objects count (1)
MetricName:
seats_chat (1) · seats_CIM (1) · seats_cobrowse (1) · seats_email (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_social (1) · seats_supervisor (1) · seats_third_party (1)
MetricScope:
Region (10)
DataSource:
Genesys Info Mart database (10)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (10)
ChoiceMetrics:
None (10)

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