Drilldown: BDSMetric

Choose a table:

BDSMetric > DeploymentModel

: Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant.

or Other

Use the filters below to narrow your results.

Draft:BDS (43) · Draft:System (17)

None (60)

ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · WFO (2) · Digital 1 bundle (2) · Digital 2 bundle (2) · Voicemail (2) · Voice 2 bundle (2) · Task routing (2)

Other values:

WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · IVR (2) · Voicemail (2) · Digital 1 (2) · Digital 2 (2) · Voice 2 (2) · Outbound campaign transactions (2) · Task routing (2)

Other values:

None (60)

None (15) · Billing Data Service (37) · System-Level Documentation (8)

GenesysChoice (17) · User (43)

None (60)

Agent count (8) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (4) · objects count (13) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (13)

TBD (9) · cx_contact_interactions (2) · gvp_minutes (2) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_two (2) · seats_third_party (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2)

Other values:

Daily (1) · Global (15) · Global for each customer tenant (1) · Region (43)

No (60)

None (57) · seats_callback (1) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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D

D cont.

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