Drilldown: BDSMetric

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BDSMetric

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productshort:
Draft:BDS (44) · Draft:System (17)
Role:
None (61)
DisplayName:
ASR/TTS (2) · Intelligent Workload Distribution (IWD) (2) · IVR (2) · Outbound Campaign Transactions (2) · WFO (2) · Digital 1 bundle (2) · Digital 2 bundle (2) · Voicemail (2) · Voice 2 bundle (2) · Voice 1 bundle (2) · Task routing (2)
Other values:
TocName:
WFO (3) · ASR/TTS (2) · Intelligent Workload Distribution (2) · IVR (2) · Voicemail (2) · Digital 1 (2) · Digital 2 (2) · Voice 2 (2) · Voice 1 (2) · Outbound campaign transactions (2) · Task routing (2)
Other values:
Dimension:
None (61)
Product:
None (15) · Billing Data Service (38) · System-Level Documentation (8)
Manual:
GenesysChoice (17) · User (44)
UseCase:
None (61)
UnitOfMeasure:
Agent count (8) · agents count (9) · Agents count (1) · Agent count (3) · Gigabytes (GB) (1) · minutes (4) · objects count (13) · places count (1) · Port peak usage (3) · port usage time (1) · Sessions count (2) · TBD (1) · User (14)
MetricName:
TBD (9) · cx_contact_interactions (2) · gvp_minutes (2) · bundle_digital_one (2) · bundle_digital_two (2) · bundle_voice_one (2) · bundle_voice_two (2) · seats_third_party (2) · gtr_interactions (2) · gvp_asr_minutes, gvp_tts_minutes (2)
Other values:
MetricScope:
Daily (1) · Global (15) · Global for each customer tenant (1) · Region (44)
DataSource:
Azure Blob Storage (1) · Configuration Server DB (2) · Genesys Info Mart (2) · Genesys Info Mart database (38) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database, GVP Reporting Server database (1) · Genesys Info Mart database. (4) · Genesys Info Mart DB (1) · Genesys WFM ETL database (1) · GVP Reporting Server (RS) database; Genesys Info Mart database (2) · GVP Reporting Server database ; Genesys Info Mart database (1) · GVP Reporting Server database, Genesys Info Mart database (2) · GVP Reporting Server database; Genesys Info Mart database (1) · GVP Reporting Server DB, Genesys Info Mart database (2) · Tenant Configuration Server  (1)
DeploymentModel:
None (1) · For GVP Reporting Server (RS) database - an instance of GVP RS database per location. This instance can be used by a single tenant or shared between multiple tenants. (2) · Instance of Configuration Server per tenant. (1) · Instance of GVP Reporting Server database per location (shared between tenants or individual); one global instance of Genesys Info Mart database per tenant. (3) · Instance of GVP Reporting Server database per location (shared between tenants or individual); One global instance of Genesys Info Mart database, per tenant. (1) · Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Configuration Server DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant (2) · One global instance of Genesys Info Mart database for each tenant. (11) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · One global instance of Genesys Info Mart database per tenant. (9) · One global instance of Genesys Info Mart database, per tenant (1) · One global instance of Genesys Info Mart database, per tenant. (10) · One global instance of Genesys Info Mart database, per tenant.
Important
This metric requires Interaction Concentrator 8.1.514.19 or later.
(1) · One global instance of Genesys Info Mart DB per tenant. (1) · One global instance of Genesys WFM ETL database for each tenant (1) · One per tenant (1) · TBD (12)
IsChoice:
No (61)
ChoiceMetrics:
None (57) · seats_callback (2) · seats_chat (1) · seats_email (1) · seats_facebook (seats_facebook_public (1) · seats_inbound_voice (1) · seats_outbound (1) · seats_sms (1) · seats_twitter (seats_twitter_public (1) · seats_voice (1) · seats_whatsapp (1)

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