Drilldown: BDSMetric

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BDSMetric > UseCase: None & DeploymentModel : One global instance of Genesys Info Mart database for each tenant or One global instance of Genesys Info Mart database for each tenant.

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productshort:
Draft:BDS (2) · Draft:System (11)
Role:
None (13)
DisplayName:
Callback seats (1) · Digital 1 bundle (1) · Digital 2 bundle (1) · Genesys CIM Premise Users (1) · Gplus Workforce Management (Gplus WFM) (1) · Intelligent Workload Distribution (IWD) (1) · Outbound Campaign Transactions (1) · Supervisor and other non-agent personnel - access and metering (1) · Task routing (1) · Voice 1 bundle (1) · Voice 2 bundle (1) · Workforce Optimization (WFO) 1A bundle (1) · Workforce Optimization (WFO) 2 bundle (1)
TocName:
Callback seats (1) · Digital 1 (1) · Digital 2 (1) · Genesys CIM Premise Users (1) · Gplus Workforce Management (1) · Intelligent Workload Distribution (1) · Outbound campaign transactions (1) · Supervisor access and metering (1) · Task routing (1) · Voice 1 (1) · Voice 2 (1) · Workforce Optimization 1A (1) · Workforce Optimization 2 (1)
Dimension:
None (13)
Product:
None (6) · Billing Data Service (2) · System-Level Documentation (5)
Manual:
GenesysChoice (11) · User (2)
UseCase: (Click arrow to add another value)
UnitOfMeasure:
Agent Count (2) · agents count (2) · Objects Count (2) · User (7)
MetricName:
None (1) · bundle_digital_one (1) · bundle_digital_two (1) · bundle_voice_one (1) · bundle_voice_two (1) · bundle_wfo_1a (1) · bundle_wfo_2 (1) · cim_premise_users (1) · cx_contact_interactions (1) · gtr_interactions (1) · seats_callback (1) · seats_gplus_wfm (1) · seats_third_party (1)
MetricScope:
Global (3) · Region (10)
DataSource:
Genesys Info Mart database (9) · Genesys Info Mart database, Genesys Interaction Recording database (1) · Genesys Info Mart database, Genesys Interaction Recording database, and Genesys WFM ETL database (1) · Genesys Info Mart database. (2)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (13)
ChoiceMetrics:
None (13)

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