Drilldown: BDSMetric

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BDSMetric > DeploymentModel : One global instance of Genesys Info Mart database, per tenant. or One global instance of Genesys WFM ETL database for each tenant

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productshort:
Draft:BDS (10) · Draft:System (1)
Role:
None (11)
DisplayName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Outbound Voice with CX Contact Interaction (1) · Workforce Optimization (WFO) 1B bundle (1)
TocName:
Active Call Recording / Screen Recording / Quality Management (1) · Designer-based Chatbot interactions (1) · Designer-based Voicebot interactions (1) · Designer-based Voicebot minutes (1) · Genesys Chat Seats for NEXUS (1) · Genesys Facebook Seats for NEXUS (1) · Genesys Task Routing (1) · Genesys Twitter Seats for NEXUS (1) · Genesys Voice (1) · Outbound Voice with CX Contact Interaction (1) · Workforce Optimization 1B (1)
Dimension:
None (11)
Product:
None (1) · Billing Data Service (10)
Manual:
GenesysChoice (1) · User (10)
UseCase:
None (11)
UnitOfMeasure:
agents count (5) · minutes (1) · objects count (2) · Sessions count (2) · User (1)
MetricName:
bundle_wfo_1b (1) · chatbot_interactions (1) · cx_contact_interactions (1) · gtr_interactions (1) · seats_call_recording, seats_screen_recording, seats_quality_management (1) · seats_chat in release 9.0.000.33 and later (seats_chat_nexus in earlier releases) (1) · seats_facebook (seats_facebook_public, seats_facebook_direct in release 9.0.000.30 and earlier) (1) · seats_twitter (seats_twitter_public, seats_twitter_direct in release 9.0.000.30 and earlier) (1) · seats_voice (1) · voicebot_interactions (1) · voicebot_minutes (1)
MetricScope:
Global (5) · Global for each customer tenant (1) · Region (5)
DataSource:
Genesys Info Mart database (10) · Genesys WFM ETL database (1)
DeploymentModel: (Click arrow to add another value)
IsChoice:
No (11)
ChoiceMetrics:
None (11)

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