Drilldown: BDSMetric

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BDSMetric > DataSource : GVP Reporting Server database, Genesys Info Mart database or Genesys Info Mart or Genesys Info Mart database, Genesys Interaction Recording database or Genesys Info Mart database.

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productshort:
Draft:BDS (7) · Draft:System (2)
Role:
None (9)
DisplayName:
Callback seats (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · GVP Minutes (1) · IVR (1) · WFO (2) · Workforce Optimization (WFO) 1A bundle (1)
TocName:
Callback seats (1) · Genesys CIM Premise Places (1) · Genesys CIM Premise Users (1) · Genesys SIP Interaction (1) · GVP Minutes (1) · IVR (1) · WFO (2) · Workforce Optimization 1A (1)
Dimension:
None (9)
Product:
None (4) · Billing Data Service (5)
Manual:
GenesysChoice (2) · User (7)
UseCase:
None (9)
UnitOfMeasure:
agents count (3) · Minutes (1) · places count (1) · port usage time (1) · User (3)
MetricName:
bundle_wfo_1a (1) · cim_premise_places (1) · cim_premise_users (1) · gvp_minutes (1) · seats_callback (1) · seats_sip_interaction (1) · TBD (3)
MetricScope:
global (3) · Region (6)
DataSource: (Click arrow to add another value)
DeploymentModel:
Instance of GVP Reporting Server DB for each location (shared between tenants or individual). One global instance of Genesys Info Mart DB for each tenant. (1) · One global instance of Genesys Info Mart database for each tenant. (3) · One global instance of Genesys Info Mart database for each tenant.|- (1) · One global instance of Genesys Info Mart database for each tenant.|-|'''Notes'''|*Multiple DNs associated with a single agent place are counted as one enabled seat, not multiple seats.*A single place logging into voice, email, and chat is counted as one place, not multiple places.|- (1) · TBD (3)
IsChoice:
No (9)
ChoiceMetrics:
None (9)

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