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Showing below up to 100 results in range #101 to #200.
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| Page | attr | shortDesc | longDesc | folder | displaysInFolder | displaysInFolder Cloud | displaysInFolder Premise | dataType | form | lov | internalMetricID | dbTable | usedIn | cloud | premise | project | notproject | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Key | Enables data to be organized based on the application key. The default value (0) enables the return of data on all applications that meet the other report criteria. | Enables data to be organized based on the application key. The default value (0) enables the return of data on all applications that meet the other report criteria. | Designer | Number | AG2_SDR_SESSION*.SDR_APPLICATION_KEY • AG2_SDR_SESS_BLOCK*.SDR_APPLICATION_KEY • AG2_SDR_SESS_MILESTONE*.SDR_APPLICATION_KEY • AG2_SDR_SURVEY*.SDR_APPLICATION_KEY • SDR_SESSION_FACT*.SDR_APPLICATION_KEY • SDR_APPLICATION.ID | yes | yes | DesignerApplicationKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Name | Enables data to be organized by the name of the self-service and/or assisted-service application (created using Designer). | Enables data to be organized by the name of the self-service and/or assisted-service application (created using Designer). | Designer | Text | SDR_APPLICATION.APPLICATION_TITLE | Application Duration Report • Application Summary Report • Blocks Summary Report • Milestone Summary Report • Survey Answer Report • Survey Statistics Report | yes | yes | DesignerApplicationName | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Version | Enables data to be organized based on the custom version of the Designer application. | Enables data to be organized based on the custom version of the Designer application. | Designer | Text | SDR_APPLICATION.CONCATBLANK(APPLICATION_TITLE • APPLICATION_VERSION) | yes | yes | DesignerApplicationVersion | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out | Enables data to be organized based on the unique ID associated with the Bail Out. | Enables data to be organized based on the unique ID associated with the Bail Out. | Designer > Session | Bail Out Milestone • Bail Out Milestone Path | AG2_SDR_SESSION_*.BAILOUT_SDR_MILESTONE_KEY • SDR_SESSION_FACT.BAILOUT_SDR_MILESTONE_KEY • SDR_MILESTONE_BAILOUT.ID | yes | yes | DesignerSessionBailOut | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Block | Enables data to be organized by application block. | Enables data to be organized by application block. | Designer > Session Block | Text | SDR_INPUT.INPUT_NAME | Blocks Summary Report | yes | yes | DesignerSessionBlockBlock | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bot | Enables data to be organized by the bot that was involved in the session. | Enables data to be organized by the bot that was involved in the session. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotBot | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Call Type | Enables data to be organized by the type of call (Inbound, Outbound, Unknown). | Enables data to be organized by the type of call (Inbound, Outbound, Unknown). | Designer > Session | Designer > Session Milestone | Number | CallTypeDESC | SDR_CALL_TYPE.CALL_TYPE | yes | yes | DesignerSessionCallType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Completed Flag | Enables data within the reporting interval to be organized by whether the activity was completed. | Enables data within the reporting interval to be organized by whether the activity was completed. | Designer > Activity | AG2_SDR_ACTIVITY_DAY.COMPLETED | yes | yes | 9.0.013 | DesignerActivityCompletedFlag | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Country | Enables data to be organized by the country from which the call originates. The value is derived from the Country (such as Canada, France, USA) defined by the application designer. | Enables data to be organized by the country from which the call originates. The value is derived from the Country (such as Canada, France, USA) defined by the application designer. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Country Code | SDR_GEO_LOCATION.COUNTRY.NAME | yes | yes | DesignerSessionCountry | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Deflection | Enables data to be organized based on the milestones passed before deflection. | Enables data to be organized based on the milestones passed before deflection. | Designer > Session | Text | SDR_MILESTONE_DEFL.MILESTONE | yes | yes | DesignerSessionDeflection | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Deflection Message | Enables data to be organized based on the Deflection Message. | Enables data to be organized based on the Deflection Message. | Designer > Session | Text | SDR_MILESTONE.MESSAGE_FILE | yes | yes | DesignerSessionDeflectionMessage | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | DNIS | Enables data to be organized by the Dialed number assigned to an application (DNIS = Dialed Number Identification Service). | Enables data to be organized by the Dialed number assigned to an application (DNIS = Dialed Number Identification Service). | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | SDR_ENTRY_POINT.DNIS | yes | yes | DesignerSessionDNIS | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Exit Point | Enables data to be organized based on the exit point of the self-service application. | Enables data to be organized based on the exit point of the self-service application. | Designer > Session | Designer > Session Milestone | Text | SDR_EXIT_POINT.APPLICATION_EXIT_POINT | yes | yes | DesignerSessionExitPoint | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Final Disposition | Enables data to be organized by the high-level status assigned to a call when the caller exited the call flow, such as Transfer or Abandoned. | Enables data to be organized by the high-level status assigned to a call when the caller exited the call flow, such as Transfer or Abandoned. This status is set by the system. The report includes either Final Disposition or User Disposition, or neither, but not both. |
Designer > Session | Designer > Activity • Designer > Session Milestone | Text | Final Disposition Type | SDR_CALL_DISPOSITION.FINAL_DISPOSITION | Milestone Summary Report • Application Summary Report | yes | yes | DesignerSessionFinalDisposition | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Intent | Enables data to be organized by the customer intent. | Enables data to be organized by the customer intent. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotIntent | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Language | Enables data to be organized by the name of the language used by the application prompt playback. Identified by the LANGUAGE_CODE defined in the application. | Enables data to be organized by the name of the language used by the application prompt playback. Identified by the LANGUAGE_CODE defined in the application. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | Language Code | SDR_LANGUAGE.LANGUAGE_NAME | Milestone Path Analysis Report | yes | yes | DesignerSessionLanguage | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last | Enables data to be organized based on the last milestone that callers passed. | Enables data to be organized based on the last milestone that callers passed. | Designer > Session | Text | Last Milestone Path | SDR_MILESTONE.MILESTONE | yes | yes | DesignerSessionLast | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last Intent | Enables data to be organized by the last customer intent that was identified before a session ended. | Enables data to be organized by the last customer intent that was identified before a session ended. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotLastIntent | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Media Type | Enables data to be organized by media type. | Enables data to be organized by media type. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotMediaType | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone | Enables data to be organized by user-defined milestones and milestone paths. The first column lists the milestones that the caller passed, including the last milestone, and the second column concatenates the milestones passed (so far) by the caller. | Enables data to be organized by user-defined milestones and milestone paths. The first column lists the milestones that the caller passed, including the last milestone, and the second column concatenates the milestones passed (so far) by the caller. | Designer > Session Milestone | Text | Milestone Name • Milestone Path | SDR_MILESTONE_MILESTONE | Milestone Summary Report | yes | yes | DesignerSessionMilestoneMilestone | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Multi - Agent | Enables data to be organized by whether more than one agent interacted with the customer (Y or N). If this value is Y (Yes), the responses shown in the report are expected to pertain to the last agent who interacted with the customer. | Enables data to be organized by whether more than one agent interacted with the customer (Y or N). If this value is Y (Yes), the responses shown in the report pertain to the last agent who interacted with the customer. However, customer responses in such scenarios might also reflect the customer interaction with other agents who were involved in the call at an earlier time. |
Designer > Survey | Text | AG2_SDR_SURVEY_ANS_*.MULTI_AGENT_FLAG | Survey Answer Report | yes | yes | DesignerSurveyMultiAgent | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Region | Enables data to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APAC, or EMEA) defined by the application designer. | Enables data to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APAC, or EMEA) defined by the application designer. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | SDR_GEO_LOCATION.REGION | Milestone Path Analysis Report | yes | yes | DesignerSessionRegion | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Session Detail | Enables data to be organized by details associated with the session. | Enables data to be organized by details associated with the session. | Designer > Session > Detail | Text | SDR_SESSION_FACT.SESSION_DETAIL | yes | yes | DesignerSessionFinalDisposition | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Session ID SSuF | Enables data to be organized by a key for a particular session from the SDR Survey Fact table | Enables data to be organized by a key for a particular session from the SDR Survey Fact table | Designer > Session > Detail | Text | SDR_SESSION_FACT.SESSION_ID • SDR_SURVEY_FACT.SESSION_ID | Interaction Handling Attempt Report | yes | yes | DesignerSessionFinalDisposition | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out | Enables data to be organized by whether the maximum number of retries for No Input or No Match was reached. | Enables data to be organized by whether the maximum number of retries for No Input or No Match was reached. | Designer > Session | Strike Out Milestone Path • Strike Out Milestone | AG2_SDR_SESSION_*.STRIKEOUT_SDR_MILESTONE_KEY • SDR_SESSION_FACT.STRIKEOUT_SDR_MILESTONE_KEY | Blocks Summary Report | yes | yes | DesignerSessionStrikeOut | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer | Enables data to be organized by survey answer. | Enables data to be organized by survey answer. | Designer > Survey | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR | Survey Answer (Int) • Survey Answer (Str) | Survey Answer Report | yes | yes | DesignerSurveySurveyAnswer | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Question | Enables data to be organized by survey question. | Enables data to be organized by survey question. | Designer > Survey | Text | SDR_SURVEY_QUESTIONS.QUESTION | Survey Answer Report | yes | yes | DesignerSurveySurveyQuestion | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | User Disposition | Enables data to be organized based on the high-level status of the call when the caller exited the call flow, such as Transfer or Abandoned. | Enables data to be organized based on the high-level status of the call when the caller exited the call flow, such as Transfer or Abandoned. | Designer > Session | Designer > Session Milestone | Text | User Disposition Type | SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY | yes | yes | DesignerSessionUserDisposition | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Active | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.ACTIVE_FLAG | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptActive | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Active | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.ACTIVE_FLAG | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingActive | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Case ID | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Detail > Handling Attempt | Character | none | IRF_USER_DATA_GEN_1.CASE_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptCaseID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Case ID | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IRF_USER_DATA_GEN_1.CASE_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingCaseID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Connection ID | Enables data to be organized by attributes of the interaction’s connection ID, which is assigned by the telephony server. | Enables data to be organized by attributes of the interaction’s connection ID, which is assigned by the telephony server. | Detail > Handling Attempt > Handling Predictive Routing | Number | ID | none | IF_IRF_GPM_FACT_GI2.INTERACTION_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingConnectionID | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Connection ID | Enables data to be organized by attributes of the interaction’s connection ID. | Enables data to be organized by attributes of the interaction’s connection ID. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptConnectionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Customer ID | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. The Customer ID dimension in the Flow class references a field in a derived table whose values are sourced, in part, from the listed Info Mart table. |
Detail > Handling Attempt | Number | none | IRF_USER_DATA_GEN_1.CUSTOMER_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptCustomerID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Customer ID | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IRF_USER_DATA_GEN_1.CUSTOMER_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingCustomerID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Detail 1-16 | These fifteen attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | These fifteen attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | Detail > Handling Attempt > Handling User Data Example | none | IRF_USER_DATA_CUST_*.INTERACTION_RESOURCE_ID • INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptHandlingUserDataExampleDetail116 | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Dimension 1-10 | These 10 attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | These 10 attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | Detail > Transfer > Target User Data Example | none | yes | yes | DetailTransferTargetUserDataExampleDimension110 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables data to be organized by the calendar date and time when the interaction ended. | Enables data to be organized by the calendar date and time when the interaction ended. | Detail > Handling Attempt | Datetime | none | INTERACTION_FACT_GI2.END_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptEndTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables data to be organized by the calendar date and time when the interaction ended. Also displayed as Interaction End or Interaction End Time in some reports. | Enables data to be organized by the calendar date and time when the interaction ended. Also displayed as Interaction End or Interaction End Time in some reports. | Detail > Transfer | Datetime | none | IF_IRF_GPM_FACT_GI2.IF_END_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferEndTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables the organization of data based on the moment when the interaction ended. | Enables the organization of data based on the moment when the interaction ended. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.IF_END_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingEnd Timestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. | Enables data to be organized by the source address of the interaction. For voice, the source address is the interaction’s automatic number identification (ANI). The source address is: For email = the customer's email address. For chat, = empty. | Detail > Transfer | Text | none | INTERACTION_RES_FACT_TRNSFR_GI2.SOURCE_ADDRESS | Transfer Detail Report | yes | yes | DetailTransferFrom | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. The source address is:
|
Enables data to be organized by the source address of the interaction:
|
Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.SOURCE_ADDRESS | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptFrom | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. The source address is:
|
Enables data to be organized by the source address of the interaction:
|
Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.SOURCE_ADDRESS | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingFrom | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. The GUID is:
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_IXN_GUID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingGUID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. The GUID is:
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. | Detail > Transfer | Text | none | INTERACTION_RES_FACT_TRNSFR_GI2.MEDIA_SERVER_IXN_GUID | Transfer Detail Report | yes | yes | DetailTransferGUID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server:
|
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. |
Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_GUID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptGUID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Handling Attempt | Date | none | INTERACTION_RESOURCE_FACT_GI2.END_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | IF_IRF_GPM_FACT_GI2.IRF_END_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.END_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource began to participate in the interaction. | Enables data to be organized by the moment when the resource began to participate in the interaction. | Detail > Handling Attempt | Date | none | INTERACTION_RESOURCE_FACT_GI2.START_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource began to participate in the interaction. | Enables data to be organized by the moment when the resource began to participate in the interaction. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource's participation in the interaction started. | Enables data to be organized by the moment when the resource's participation in the interaction started. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | IF_IRF_GPM_FACT_GI2.IRF_START_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Target Start | Enables data to be organized by the moment when the resource receiving the transfer began to participate in the interaction. | Enables data to be organized by the moment when the resource receiving the transfer began to participate in the interaction. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME_RCV | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptTargetStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource | Enables data to be organized by the name of the Handling Resource. | Enables data to be organized by the name of the Handling Resource. | Detail > Handling Attempt | Character | Handling Resource Type | none | RESOURCE_TARGET.RESOURCE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingResource | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource | Enables the organization of data based on the name of the queue, virtual queue, workbin, Interaction queue, IVR port, or agent. | Enables the organization of data based on the name of the queue, virtual queue, workbin, Interaction queue, IVR port, or agent. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IF_IRF_GPM_FACT_GI2.RESOURCE_KEY • RESOURCE_TARGET.RESOURCE_ID • RESOURCE_TARGET.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Duration | Enables data to be organized based on the duration of GPR interaction resource facts. | Enables data to be organized based on the duration of GPR interaction resource facts. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Duration | Enables data to be organized by the difference between the start and end timestamps of the interaction. | Enables data to be organized by the difference between the start and end timestamps of the interaction. | Detail > Handling Attempt | Number | none | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID • IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID | Transfer Detail Report | yes | yes | DetailTransferInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables the organization of data based on the primary key of the IF_IRF_GPM_FACT table. | Enables the organization of data based on the primary key of the IF_IRF_GPM_FACT table. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID • INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID Rcv | The Attribute is for internal purposes only. | The Attribute is for internal purposes only. | Detail > Transfer > Target User Data Example | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID_RCV | yes | yes | DetailTransferTargetUserDataExampleInteractionHandlingAttemptIDRcv | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table.
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Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_FACT_GI2.INTERACTION_ID • INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID | yes | yes | DetailHandlingAttemptInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. This ID remains unchanged for as long as the telephony server processes the interaction. For multimedia interactions originating from an Interaction Server, this value is the assigned Interaction ID. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_ID | Transfer Detail Report | yes | yes | DetailTransferInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables the organization of data based on the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table.
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Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.INTERACTION_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID SSF | Enables data to be organized by a key for an interaction from the SDR Sesion Fact table. | Enables data to be organized by a key for an interaction from the SDR Sesion Fact table. | Detail > Handling Attempt | Number | none | SDR_SESSION_FACT.INTERACTION_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionIDSSF | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Resource ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID • IRF_USER_DATA_GEN_1.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptInteractionResourceID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Resource ID | Enables the organization of data based on the value of the primary key of the relevant table. | Enables the organization of data based on the value of the primary key of the relevant table. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionResourceID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Irf Anchor | Enables data to be organized by the IRF anchor value, which is one of:
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Enables data to be organized by the IRF anchor value, which is one of:
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Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR | yes | yes | DetailHandlingAttemptIrfAnchor | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | IRF Start Date Time Key | Enables data to be organized based on Start date and time values of GPR interaction resource facts. | Enables data to be organized based on Start date and time values of GPR interaction resource facts. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.START_DATE_TIME_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingIRFStartDateTimeKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | IRF Start Date Time Key | Enables data to be organized based on the a key for a particular date and time from the INTERACTION_RESOURCE_FACT hierarchy. Reserved for internal use. | Enables data to be organized based on the a key for a particular date and time from the INTERACTION_RESOURCE_FACT hierarchy. Reserved for internal use. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.START_DATE_TIME_KEY • INTERACTION_FACT_GI2.INTERACTION_SDT_KEY | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptIRFStartDateTimeKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Interaction Resource | Enables data to be organized based on the last resource to enter the interaction. | Enables data to be organized based on the last resource to enter the interaction. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_INTERACTION_RESOURCE | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastInteractionResource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last IVR | Enables data to be organized by the name of the IVR in which the interaction traveled. | Enables data to be organized by the name of the IVR in which the interaction traveled. | Detail > Handling Attempt | Character | none | RESOURCE_IVR.RESOURCE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastIVR | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last IVR | This attribute enables data to be organized by the name of the last IVR in which the interaction traveled. | This attribute enables data to be organized by the name of the last IVR in which the interaction traveled. | Detail > Handling Attempt > Handling Predictive Routing | none | RESOURCE_IVR.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastIVR | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Transfer > Source Last Queue. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Transfer > Source Last Queue. | Detail > Handling Attempt | Co-browse | Character | queueandnone_lov | RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastQueue | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue | Enables data within the reporting interval to be organized based on the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this attribute to a report can have a significant impact on performance. |
Enables data within the reporting interval to be organized based on the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this attribute to a report can have a significant impact on performance. |
Detail > Handling Attempt > Handling Predictive Routing | none | RESOURCE_Q.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastQueue | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Key | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. Excludes virtual queues. | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. Excludes virtual queues. | Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY • INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY • RESOURCE_Q.RESOURCE_KEY | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastQueueKey | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Key | Enables data to be organized by the resource key of the last queue that the interaction passed through prior to arriving at the IRF resource. | Enables data to be organized by the resource key of the last queue that the interaction passed through prior to arriving at the IRF resource. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | RESOURCE_Q.RESOURCE_KEY • IF_IRF_GPM_FACT_GI2.LAST_QUEUE_RESOURCE_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Handling Attempt | Co-browse | Character | Last VQueue Type | queueandnone_lov | RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastVQueue | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue | Enables the organization of data based on the name of the last virtual queue in which the interaction traveled before it was handled. | Enables the organization of data based on the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE_VQ.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Key | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether distributed directly from this virtual queue or through another mediation resource. | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether the interaction was distributed directly from this virtual queue or through another mediation resource. | Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY • INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY • RESOURCE_VQ.RESOURCE_KEY | Co-browse Detail Report | yes | yes | DetailHandlingAttemptLastVQueueKey | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Key | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether distributed directly from this virtual queue or through another mediation resource. | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether the interaction was distributed directly from this virtual queue or through another mediation resource. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | RESOURCE_VQ.RESOURCE_KEY • IF_IRF_GPM_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Media Server Ixn Guid | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server.
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique.
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Detail > Handling Attempt | Co-browse | Character | none | COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID • COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID • SDR_SESSION_FACT.INTERACTION_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptMediaServerIxnGuid | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Resource State | Enables data to be organized by the media-specific or detailed state of the resource — for example, Busy, Ready, NotReady, and AfterCallWork. | Enables data to be organized by the media-specific or detailed state of the resource — for example, Busy, Ready, NotReady, and AfterCallWork. | Detail > Handling Attempt | Character | State Type | none | RESOURCE_STATE.STATE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptResourceState | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Resource State | Enables the organization of data based on resource state. | Enables the organization of data based on resource state. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE_STATE.STATE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingResourceState | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Root ID | Enables data to be organized by the ID of the original interaction given multi-threaded interaction scenarios. This field is currently used only to link an email customer-reply interaction to the original email interaction in the thread. This field is null for all other interaction types, and its value might not be unique. | Enables data to be organized by the ID of the original interaction given multi-threaded interaction scenarios. This field is currently used only to link an email customer-reply interaction to the original email interaction in the thread. This field is null for all other interaction types, and its value might not be unique. | Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRootID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Root ID | Enables data to be organized by the ID of the original interaction given multithreaded interaction scenarios. | Enables data to be organized by the ID of the original interaction given multithreaded interaction scenarios. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRootID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target | Enables data to be organized by the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Enables data to be organized by the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Detail > Handling Attempt | Character | none | Depending on the value of ROUTING_TARGET_TYPE_CODE • one of the following or NULL: *ROUTING_TARGET.AGENT_GROUP_NAME *ROUTING_TARGET.PLACE_GROUP_NAME *ROUTING_TARGET.SKILL_EXPRESSION | Predictive Routing Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTarget | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target | Enables the organization of data based on the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Enables the organization of data based on the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.AGENT_GROUP_NAME | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Selected | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Detail > Handling Attempt | Character | none | ROUTING_TARGET.TARGET_OBJECT_SELECTED | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTargetSelected | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Selected | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.TARGET_OBJECT_SELECTED | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Type | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, and Queue. | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, and Queue. | Detail > Handling Attempt | Character | none | ROUTING_TARGET.ROUTING_TARGET_TYPE | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTargetType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Type | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, or Queue. | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, or Queue. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.ROUTING_TARGET_TYPE | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTargetType | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Skill Combination Requested | Enables the organization of data based on the Skill Combination requested by the interaction. | Enables the organization of data based on the Skill Combination requested by the interaction. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | REQUESTED_SKILL_COMPBINATION.SKILL_COMPBINATION_STRING | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingSource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Business Result | Enables data to be organized based on the configured business result. Identical to Business Attribute > Business Result. | Enables data to be organized based on the configured business result. Identical to Business Attribute > Business Result. | Detail > Transfer | Text | Dynamically generated based on the configuration of your contact center. (businessresult_lov) | A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT | INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT | Transfer Detail Report | yes | yes | BusinessAttributeSourceBusinessResult | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Customer Segment | Enables data to be organized based on the configured customer segment. Identical to Business Attribute > Customer Segment. | Enables data to be organized based on the configured customer segment. Identical to Business Attribute > Customer Segment. | Detail > Transfer | Character | customersegment_lov | A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT | INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT | Transfer Detail Report | yes | yes | BusinessAttributeSourceCustomerSegment | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Last Queue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Last Queue. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Last Queue. | Detail > Transfer | Character | queueandnone_lov | RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Transfer Detail Report | yes | yes | DetailTransferSourceLastQueue | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Last VQueue | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Transfer | Character | Source Last VQueue Type | queueandnone_lov | RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | yes | yes | 9.0.015.00 | DetailTransferSourceLastVQueue | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Name | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Detail > Handling Attempt | Detail > Transfer | Character | none | RESOURCE_.RESOURCE_NAME | Transfer Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptSourceName |