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Showing below up to 50 results in range #101 to #150.
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Page | IncludedServiceId | Metric | Type | Unit | Label | MetricDescription | SampleValue | UsedFor |
---|---|---|---|---|---|---|---|---|
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_current_routers | Gauge | Amount | None | Indicates the number of 'connected to' IXN routers. | 1 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_current_strategies | Gauge | Amount | None | Indicates number of strategies which are associated with active submitters. | 11 | Workload | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_queue_media_current_length { queue_name="toAgent", queue_tenant="1", media_name="chat" } | Gauge | Amount | queue_name, queue_tenant, media_name. See the metric description for more details. | Indicates the number of interactions with specified media type that are waiting processing in specified queue and were never delivered to agent. Label descriptions:
Note: This value is provided in Pulse as well. |
2 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_queue_media_in_processing { queue_name="toAgent", queue_tenant="1", media_name="chat" } | Gauge | Amount | queue_name, queue_tenant, media_name. See the metric description for more details. | Indicates the sum of the interactions with specified media type from specified queue being routed by routers and being handled by agents. Label descriptions:
ixn_health_info_queue_media_in_processing = ixn_health_info_queue_media_in_router + ixn_health_info_queue_media_on_agent Note: This value is provided in Pulse as well. |
15 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_queue_media_in_router { queue_name="toAgent", queue_tenant="1", media_name="chat" } | Gauge | Amount | queue_name, queue_tenant, media_name. See the metric description for more details. | Indicates the number of the interactions with specified media type from a specified queue being routed. Label descriptions:
|
10 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_queue_media_on_agent { queue_name="toAgent", queue_tenant="1", media_name="chat" } | Gauge | Amount | queue_name, queue_tenant, media_name. See the metric description for more details. | Indicates the number of the interactions with specified media type from specified queue being handled by agents. Label descriptions:
|
5 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_queue_media_waiting_processing { queue_name="AAAstarterQueue", queue_tenant="1", media_name="chat" } | Gauge | Amount | queue_name, queue_tenant, media_name. See the metric description for more details. | Indicates the current number of interactions with specified media type that are waiting for processing in a specified queue. Label descriptions:
Note: This value is provided in Pulse as well. |
0 | Workload | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_currently_submitted { router_name="URServer" } | Gauge | Amount | router_name. See the metric description for more details. | Indicates the number of interactions that are in a specified router. Label descriptions: router_name - name of router. |
13 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_current_capacity { router_name="URServer" } | Gauge | Amount | router_name. See the metric description for more details. | Indicates the current capacity of a specified router - the number of interactions, not including those already submitted, that can be submitted into the router. Label descriptions: router_name - name of router. |
987 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_max_submitted { router_name="URServer" } | Gauge | Amount | router_name. See the metric description for more details. | Indicates the maximum capacity of specified router - the number of interactions, that can be submitted into the router. Label descriptions:
ixn_health_info_router_max_submitted = ixn_health_info_router_currently_submitted + ixn_health_info_router_current_capacity
|
1000 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_strategy_currently_submitted { router_name="URServer", strategy_name="AAAStarterToAgent", strategy_tenant="1" } | Gauge | Amount | router_name, strategy_name, strategy_tenant. See the metric description for more details. | Indicates the number of interactions which are submitted to specified router by specified strategy at the moment. Label descriptions:
|
3 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_strategy_current_capacity { router_name="URServer", strategy_name="AAAStarterToAgent", strategy_tenant="1" } | Gauge | Amount | router_name, strategy_name, strategy_tenant. See the metric description for more details. | Indicates the number of interactions that can be submitted more to specified router by specified strategy. Label descriptions:
|
197 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_strategy_last_submitted_at { router_name="URServer", strategy_name="AAAStarterToAgent", strategy_tenant="1" } | Gauge | Unix timestamp | router_name, strategy_name, strategy_tenant. See the metric description for more details. | Indicates the Unix timestamp when last interaction has been submitted to router for specified strategy. Label descriptions:
|
1618322383 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_strategy_load_count { router_name="URServer", strategy_name="AAAstarterStrategy", strategy_tenant="1" } | Gauge | Amount | router_name, strategy_name, strategy_tenant. See the metric description for more details. | Indicates the number of strategies with specified name loaded into a specified router. Label descriptions:
|
1 | Workload | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_strategy_total_submitted { router_name="URServer", strategy_name="AAAStarterToAgent", strategy_tenant="1" } | Counter | Amount | router_name, strategy_name, strategy_tenant. See the metric description for more details. | Indicates the number of interactions that were submitted to specified router by specified strategy since IXN app start till now. Label descriptions:
|
9 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_router_total_submitted { router_name="URServer" } | Counter | Amount | router_name. See the metric description for more details. | Indicates the total number of interactions that have been submitted to the router. Label descriptions: router_name - the name of the router into which the interactions have been submitted. |
33 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_total_database_deadlocks | Counter | Amount | None | Indicates the total number of database queries that end up with a deadlock for all the time since IXN started. | 0 | Workload, Operability | |
Draft:IXN/Current/IXNPEGuide/Interaction Server metrics | ixn_health_info_total_database_requests | Counter | Amount | None | Indicates the number of processed database requests from IXN application start till current moment. | 75 | Workload, Operability | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ALL_URS_DOWN | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
A flag that raises when connections to both the primary and secondary URS components are unhealthy. Values are: If the metric is not being exposed, assume that the value is 0 and that URS connections are in an unhealthy state. |
1 | Health of the connection from GES to URS | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | CB_SUBMIT_FAILED | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times that GES has failed to submit a callback to ORS. | There might be issues with the ORS deployment. GES could also be supplying an incorrect URL to ORS. Change the GES_URL environment variable to fix the latter issue. | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_build_info | gauge | N/A | version – The version of GES that you are running in your deployment. | Displays the version of GES that is currently running. In the case of this metric, the labels provide the important information. The metric value is always 1 and does not provide any information. | ges_build_info{version="100.0.000.0000.build.69.rev.d07b89146"} 1 | Software version | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_callbacks_created | counter | N/A | tenant – The tenant for which the callback was booked. | The number of callbacks booked in GES since the deployment went online. | The number of callbacks booked in GES | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_callin_created | counter | N/A | tenant – The tenant for which the Click-to-Call-In request was booked. | The total number of Click-to-Call-In requests handled since the GES deployment went online. | The number of Click-to-Call-In requests GES has received | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_DNS_FAILURE | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times GES has encountered a failure in performing DNS resolution. | Certain configuration values such as the location of GWS, Redis, Postgres, or ORS might be incorrect | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_HEALTH | gauge | N/A | version – The GES version that you are running in your deployment. host – The hostname associated with the GES deployment. |
The overall health of the GES deployment; this is a composite of the connection statuses of GES and downstream services. Values are: If a value is not exported, assume that GES is healthy (unless the /metrics endpoint can't be reached). |
1 | The overall health of the GES deployment and connections | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_http_failed_requests_total | counter | N/A | tenant – The tenant associated with the request. If no tenant can be identified, this defaults to "Unknown Tenant". path – The path of the request. httpCode – The HTTP code associated with the result. |
The amount of failed (4XX/5XX) requests handled by GES since the deployment came online. | Dependent on which HTTP codes you observe. Excessive 500 codes might indicate an issue with configuration or with GES itself. Excessive 400 errors might indicate malicious behavior. | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_http_requests_total | counter | N/A | tenant – The tenant associated with the request. If no tenant can be identified, this defaults to "Unknown Tenant". path – The path of the request. If a private endpoint, then it is “Private API Endpoint”. |
The number of HTTP requests handled by GES since the deployment went online. This metric does not delineate between successful and unsuccessful requests. | Overall GES activity and usage | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_monitor_size | gauge | callback | type – The type of callback monitor. | The number of booked callbacks currently being monitored and managed in GES. This is a background task that both ensures that new callbacks are propagated to Redis and that callbacks are dispatched to ORS when appropriate. If this metric is consistently high, it might indicate issues with the GES deployment. | 3 | Latency related to starting scheduled callbacks | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ges_push_notifications_sent | counter | N/A | tenant – The tenant for which the Push Notification request was created. channel – The channel through which the Push Notification is delivered. Currently, this can be only Google FCM ("FCM"). result – Either "success" or "failure" based on whether the notification was successfully dispatched or not. |
The number of Push Notifications sent since the deployment went online. This tracks notifications that were both successfully and unsuccessfully dispatched. | 3 | How many Push Notifications that GES has dispatched | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GWS_AUTH_STATUS | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The status of the connection to the Genesys Authentication Service. Values are: |
1 | Health of the connection to the GWS Authentication Service | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GWS_CONFIG_STATUS | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The status of the connection to the GWS Configuration Service. Values are: |
1 | Health of the connection to the GWS Configuration Service | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GWS_ENV_STATUS | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The status of the connection to the GWS Environment Service. Values are: |
1 | Health of the connection to the GWS Environment Service | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GWS_INCORRECT_CLIENT_CREDENTIALS | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times that authentication on GWS has failed because the client credentials that were supplied were incorrect. | Incorrect client credentials are being supplied to GWS. Check that correct credentials have been made available in the secret. | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | LOGGING_FAILURE | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times GES has encountered issues writing logs to standard output (stdout). | Typically indicates some sort of issue with the Kubernetes pod or the host | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | NEXUS_ACCESS_FAILURE | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times the GES deployment has failed to contact Nexus. This is only relevant if you use the Push Notification feature. | Indicates issues with the Nexus deployment or the connection from GES to Nexus. | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | ORS_REDIS_STATUS | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
Monitors the health of the connection between GES and the ORS Redis instance. Values are: |
1 | Health of the connection to ORS Redis. | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | RBAC_CREATE_VQ_PROXY_ERROR | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times GES has encountered issues when managing virtual queue proxy objects. When a callback service (also called a virtual queue, or VQ) is added to GES using the CALLBACK_SETTINGS data table in Designer, GES automatically creates a script object for line-of-business segmentation (see Line of Business segmentation). When the callback service (VQ) is removed from the CALLBACK_SETTINGS data table, GES automatically deletes the script object. |
The ability of GES to create or delete the script objects | ||
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | REDIS_CONNECTION | gauge | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
Monitors the health of the connection between GES and its own Redis instance. Values are: Because GES is so dependent on Redis, you might have trouble confirming – with metrics – when Redis is actually down (GES might not respond to the /metrics query). |
1 | Health of the connection to Redis | |
Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | UNCAUGHT_EXCEPTION | counter | N/A | version – The version of GES that you are running in your deployment. host – The hostname associated with the GES deployment. |
The number of times GES has encountered an uncaught exception while running. | There is no specific problem that this metric indicates. Check the logs for more information. | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | iwd_nodejs_eventloop_lag_seconds | gauge | The Node.js event loop lag, in seconds. | 1634045655572 | {{{UsedFor}}} | |||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | iwd_process_cpu_user_seconds_total | counter | The total user CPU time spent, in seconds. | 1634045655571 | {{{UsedFor}}} | |||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_connect_total | Counter | 'db' | The total number of all database connection requests. | 1252424, 1457770 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_disconnect_total | Counter | 'db' | The total number of all database disconnection requests. | 1252424, 1457770 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_errors_total | Counter | 'db', 'code' | The total number of all database errors. | 131, 5, 4 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_request_duration_milliseconds | histogram | 'le', 'db', 'method' | The database transaction duration. | 2290844, 2306385, 2307241, 2307894 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_request_total | Counter | 'db' | The total number of all database requests sent. | 4850730, 5056452 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_db_success_total | Counter | 'db', 'command' | The total number of all database requests executed successfully. | 2307896, 2126805, 1221394, 1450355 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_errors_total | Number | The total number of requests that resulted in an error. | 100 | {{{UsedFor}}} | |||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_nodejs_active_handles | gauge | 'type' | The number of active libuv handles, grouped by handle type. Every handle type is a C++ class name. | 17, 1, 69 | {{{UsedFor}}} | ||
Draft:PEC-DC/Current/DCPEGuide/DCMetrics | nexus_nodejs_active_handles_total | gauge | The total number of active libuv handles. | 1634045655572 | {{{UsedFor}}} |