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Showing below up to 50 results in range #101 to #150.
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| Page | Alert | Severity | AlertDescription | BasedOn | Threshold |
|---|---|---|---|---|---|
| Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics | NGI_LOG_FETCH_RESOURCE_TIMEOUT | MEDIUM | Number of VXMLi fetch timeouts exceeded limit | gvp_mcp_log_parser_eror_total {LogID="40026",endpoint="mcplog"...} | 1min |
| Draft:GVP/Current/GVPPEGuide/GVP MCP Metrics | NGI_LOG_PARSE_ERROR | WARNING | Number of VXMLi parse errors exceeded limit | gvp_mcp_log_parser_eror_total {LogID="40028",endpoint="mcplog"...} | 1min |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | ContainerCPUreached80percent | HIGH | The trigger will flag an alarm when the RS container CPU utilization goes beyond 80% for 15 mins | container_cpu_usage_seconds_total, container_spec_cpu_quota, container_spec_cpu_period | 15mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | ContainerMemoryUsage80percent | HIGH | The trigger will flag an alarm when the RS container Memory utilization goes beyond 80% for 15 mins | container_memory_usage_bytes, kube_pod_container_resource_limits_memory_bytes | 15mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | ContainerRestartedRepeatedly | CRITICAL | The trigger will flag an alarm when the RS or RS SNMP container gets restarted 5 or more times within 15 mins | kube_pod_container_status_restarts_total | 15mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | InitContainerFailingRepeatedly | CRITICAL | The trigger will flag an alarm when the RS init container gets failed 5 or more times within 15 mins | kube_pod_init_container_status_restarts_total | 15mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | PodStatusNotReady | CRITICAL | The trigger will flag an alarm when RS pod status is Not ready for 30 mins and this will be controlled through override-value.yaml file. | kube_pod_status_ready | 30mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | PVC50PercentFilled | HIGH | This trigger will flag an alarm when the RS PVC size is 50% filled
|
kubelet_volume_stats_used_bytes, kubelet_volume_stats_capacity_bytes | 15mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | PVC80PercentFilled | CRITICAL | This trigger will flag an alarm when the RS PVC size is 80% filled
|
kubelet_volume_stats_used_bytes, kubelet_volume_stats_capacity_bytes | 5mins |
| Draft:GVP/Current/GVPPEGuide/Reporting Server Metrics | RSQueueSizeCritical | HIGH | The trigger will flag an alarm when RS JMS message queue size goes beyond 15000 (3GB approx. backlog) for 15 mins | rsQueueSize | 15mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | ContainerCPUreached80percentForRM0 | HIGH | The trigger will flag an alarm when the RM container CPU utilization goes beyond 80% for 15 mins | container_cpu_usage_seconds_total, container_spec_cpu_quota, container_spec_cpu_period | 15mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | ContainerCPUreached80percentForRM1 | HIGH | The trigger will flag an alarm when the RM container CPU utilization goes beyond 80% for 15 mins | container_cpu_usage_seconds_total, container_spec_cpu_quota, container_spec_cpu_period | 15mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | ContainerMemoryUsage80percentForRM0 | HIGH | The trigger will flag an alarm when the RM container Memory utilization goes beyond 80% for 15 mins | container_memory_rss, kube_pod_container_resource_limits_memory_bytes | 15mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | ContainerMemoryUsage80percentForRM1 | HIGH | The trigger will flag an alarm when the RM container Memory utilization goes beyond 80% for 15 mins | container_memory_rss, kube_pod_container_resource_limits_memory_bytes | 15mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | ContainerRestartedRepeatedly | CRITICAL | The trigger will flag an alarm when the RM or RM SNMP container gets restarted 5 or more times within 15 mins | kube_pod_container_status_restarts_total | 15 mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | InitContainerFailingRepeatedly | CRITICAL | The trigger will flag an alarm when the RM init container gets failed 5 or more times within 15 mins. | kube_pod_init_container_status_restarts_total | 15 mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | MCPPortsExceeded | HIGH | All the MCP ports in MCP LRG are exceeded | gvp_rm_log_parser_eror_total | 1min |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | PodStatusNotReady | CRITICAL | The trigger will flag an alarm when RM pod status is Not ready for 30 mins and this will be controlled by override-value.yaml. | kube_pod_status_ready | 30mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RM Service Down | CRITICAL | RM pods are not in ready state and RM service is not available | kube_pod_container_status_running | 0 |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMConfigServerConnectionLost | HIGH | RM lost connection to GVP Configuration Server for 5mins. | gvp_rm_log_parser_warn_total | 5 mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMInterNodeConnectivityBroken | HIGH | Inter-node connectivity between RM nodes is lost for 5mins. | gvp_rm_log_parser_warn_total | 5 mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMMatchingIVRTenantNotFound | MEDIUM | Matching IVR profile tenant could not be found for 2mins | gvp_rm_log_parser_eror_total | 2mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMResourceAllocationFailed | MEDIUM | RM Resource allocation failed for 1mins | gvp_rm_log_parser_eror_total | 1min |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMServiceDegradedTo50Percentage | HIGH | One of the RM container is not in running state for 5mins | kube_pod_container_status_running | 5mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMSocketInterNodeError | HIGH | RM Inter node Socket Error for 5mins. | gvp_rm_log_parser_eror_total | 5mins |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMTotal4XXErrorForINVITE | MEDIUM | The RM mib counter stats will be collected for every 60 seconds and if the mib counter total4xxInviteSent increments from its previous value by 10 within 60 seconds the trigger will flag an alarm. | rmTotal4xxInviteSent | 1min |
| Draft:GVP/Current/GVPPEGuide/Resource Manager Metrics | RMTotal5XXErrorForINVITE | HIGH | The RM mib counter stats will be collected for every 30 seconds and if the mib counter total5xxInviteSent increments from its previous value by 5 within 5 minutes the trigger will flag an alarm. | rmTotal5xxInviteSent | 5 mins |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | CPUThrottling | Critical | Containers are being throttled more than 1 time per second. | container_cpu_cfs_throttled_periods_total | 1 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | gws_high_500_responces_java | Critical | Too many 500 responses. | gws_responses_total | 10 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | gws_high_5xx_responces_count | Critical | Too many 5xx responses. | gws_responses_total | 60 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | gws_high_cpu_usage | Warning | High container CPU usage. | container_cpu_usage_seconds_total | 300% |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | gws_high_jvm_gc_pause_seconds_count | Critical | JVM garbage collection occurs too often. | jvm_gc_pause_seconds_count | 10 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | gws_jvm_threads_deadlocked | Critical | Deadlocked JVM threads exist. | jvm_threads_deadlocked | 0 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | netstat_Tcp_RetransSegs | Warning | High number of TCP RetransSegs (retransmitted segments). | node_netstat_Tcp_RetransSegs | 2000 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | total_count_of_errors_during_context_initialization | Warning | Total count of errors during context initialization. | gws_context_error_total | 1200 |
| Draft:GWS/Current/GWSPEGuide/GWSMetrics | total_count_of_errors_in_PSDK_connections | Warning | Total count of errors in PSDK connections. | psdk_conn_error_total | 3 |
| Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics | DesiredPodsDontMatchSpec | Critical | The Workspace Service deployment doesn't have the desired number of replicas. | kube_deployment_status_replicas_available, kube_deployment_spec_replicas | Fired when number of available replicas does not equal to configured number. |
| Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics | gws_app_workspace_incoming_requests | Critical | High rate of incoming requests from Workspace Web Edition. | gws_app_workspace_incoming_requests | 10 |
| Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics | gws_high_500_responces_workspace | Critical | The Workspace Service has too many 500 responses. | gws_app_workspace_requests | 10 |
| Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics | gws_high_cpu_usage | Warning | High container CPU usage. | container_cpu_usage_seconds_total | 300% |
| Draft:GWS/Current/GWSPEGuide/WorkspaceMetrics | gws_high_nodejs_eventloop_lag_seconds | Critical | The Node.js event loop is too slow. | nodejs_eventloop_lag_seconds | 0.2 |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES-NODE-JS-DELAY-WARNING | Warning | Triggers if the base NodeJS event loop becomes excessive. This indicates significant resource and performance issues with the deployment. | application_ccecp_nodejs_eventloop_lag_seconds | Triggered when the event loop is greater than 5 milliseconds for a period exceeding 5 minutes. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_CB_ENQUEUE_LIMIT_REACHED | Info | GES is throttling callbacks to a given phone number. | CB_ENQUEUE_LIMIT_REACHED | Triggered when GES has begun throttling callbacks to a given number within the past 2 minutes. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_CB_SUBMIT_FAILED | Info | GES has failed to submit a callback to ORS. | CB_SUBMIT_FAILED | Triggered when GES has failed to submit a callback to ORS in the past 2 minutes for any reason. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_CB_TTL_LIMIT_REACHED | Info | GES is throttling callbacks for a specific tenant. | CB_TTL_LIMIT_REACHED | Triggered when GES has started throttling callbacks within the past 2 minutes. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_CPU_USAGE | Info | GES has high CPU usage for 1 minute. | ges_process_cpu_seconds_total | Triggered when the average CPU usage (measured by ges_process_cpu_seconds_total) is greater than 90% for 1 minute. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_DNS_FAILURE | Warning | A GES pod has encountered difficulty resolving DNS requests. | DNS_FAILURE | Triggered when GES encounters any DNS failures within the last 30 minutes. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_GWS_AUTH_DOWN | Warning | Connection to the Genesys Authentication Service is down. | GWS_AUTH_STATUS | Triggered when the connection to the Genesys Authentication Service is down for 5 minutes. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_GWS_CONFIG_DOWN | Warning | Connection to the GWS Configuration Service is down. | GWS_CONFIG_STATUS | Triggered when the connection to the GWS Configuration Service is down. |
| Draft:PEC-CAB/Current/CABPEGuide/CallbackMetrics | GES_GWS_ENVIRONMENT_DOWN | Warning | Connection to the GWS Environment Service is down. | GWS_ENV_STATUS | Triggered when the connection to the GWS Environment Service is down. |