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Showing below up to 50 results in range #101 to #150.
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| Page | JiraType | NFBoilerplateId | TicketNumber | IssueCategoryId | LastUpdated | Content | LocalContent | SupportingDocumentation | DeploymentTypeId |
|---|---|---|---|---|---|---|---|---|---|
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-30465 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE]:Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. To enable this feature, use the email.mandatory-subject option. | Workspace now enables you to specify whether the email subject is mandatory or optional before an agent sends an email. Please contact Genesys to enable this feature. For Private Edition: To enable this feature, use the email.mandatory-subject option. |
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| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-30578 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]The system inactivity timeout notification feature is improved. | The system inactivity timeout notification feature is improved. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31104 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AZURE]:Login of Workspace with WebRTC is now improved. Previously in some scenarios, the DN could appear to be logged out and Workspace was not able to re-activate the channel within a new login. | Azure only: Login of Workspace with WebRTC is now improved. Previously in some scenarios, the DN could appear to be logged out and Workspace was not able to re-activate the channel within a new login. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31473 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]Workspace now supports dialing a phone number from the body of an email interaction by clicking the phone number. | Workspace now supports dialing a phone number from the body of an email interaction by clicking the phone number. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31513 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:In the *Interaction Search* view, the *Advanced Search* condition selections are now correctly applied. Previously, when *Interaction Text* was used, it changed to *First Name* instead when the search was initiated. | In the Interaction Search view, the Advanced Search condition selections are now correctly applied. Previously, when Interaction Text was used, it changed to First Name instead when the search was initiated. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31534 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Previously in this scenario, agents had to clear the local browser storage before initiating a new Workspace session. | Workspace now handles browser crashes in cases where agents had Workspace open in multiple tabs. Previously in this scenario, agents had to clear the local browser storage before initiating a new Workspace session. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31570 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters. | Advanced Search drop-down menus now include a scroll bar to handle long lists of condition filters. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31764 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:In environments where several Corporate Favorites, each with different sets of attached data, are configured for the same object, the correct set of attached data is now used when a favorite is accessed from the Recent view. Previously, Workspace applied the set of attached data from the first favorite found in the recents list with the same id. | In environments where several Corporate Favorites, each with different sets of attached data, are configured for the same object, the correct set of attached data is now used when a favorite is accessed from the Recent view. Previously, Workspace applied the set of attached data from the first favorite found in the recents list with the same id. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31802 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]:\[AWS, AZURE, PRIVATE]:The Performance Tracker now supports the apostrophe character for statistics names. | The Performance Tracker now supports the apostrophe character for statistics names. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31856 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AZURE]:Workspace no longer sends blank outgoing email interactions. Previously, in certain scenarios, Workspace sent blank email interactions after a backend failure. | Azure only: Workspace no longer sends blank outgoing email interactions. Previously, in certain scenarios, Workspace sent blank email interactions after a backend failure. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-31877 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[Azure]:Workspace now correctly retrieves and handles embedded images in the body of an email, including displaying a broken image icon if the required data is unavailable. Previously, in certain scenarios, Workspace could not retrieve a valid embedded image, and when Workspace was unable to retrieve an image, the broken image icon did not display. | Azure only: Workspace now correctly retrieves and handles embedded images in the body of an email, including displaying a broken image icon if the required data is unavailable. Previously, in certain scenarios, Workspace could not retrieve a valid embedded image, and when Workspace was unable to retrieve an image, the broken image icon did not display. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32054 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the call is connected, Workspace correctly applies strategy overrides. Previously, Workspace displayed both the default Disposition codes and the strategy overrides. | For Outbound ASM campaigns, Workspace now displays the correct list of Disposition codes. When the call is connected, Workspace correctly applies strategy overrides. Previously, Workspace displayed both the default Disposition codes and the strategy overrides. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32344 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides. | Outbound Preview and Push Preview Auto-dial interactions now correctly support strategy overrides. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32457 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles embedded images in inbound email interactions. Previously, depending on how Workspace was configured, embedded images were sometimes not displayed. | Workspace now correctly handles embedded images in inbound email interactions. Previously, depending on how Workspace was configured, embedded images were sometimes not displayed. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32533 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:Workspace now correctly handles URLs set in an application running in an iframe. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded.Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated. | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded or ignored parts of URLs that were not encoded. Note: When you specify a URL in your application which contains another URL that includes the hash ‘#' character, replace the hash with '%23’, otherwise the generated URL is truncated. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32589 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]:\[AWS, AZURE, PRIVATE]:To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcement of titles and the logo for the About dialog is improved. | To enable agents to understand the content of a dialog box in Workspace, the screen-reader announcement of titles and the logo for the About dialog is improved. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32590 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]:\[AWS, AZURE, PRIVATE]:To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement of table names is improved. | To enable agents to understand the purpose of a table in Workspace, the screen-reader announcement of table names is improved. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32800 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[Azure]\[PRIVATE]:Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to clear their browser cache and log in to Workspace again to send replies. | Agents can now reply to chat messages and emails. Previously, in some circumstances, agents had to clear their browser cache and log in to Workspace again to send replies. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32838 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS, AZURE, PRIVATE]:To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder text in the Help panel is improved. | To be complaint with WCAG 2.1 level AA, the contrast ratio of the search icon and the placeholder text in the Help panel is improved. | |||||
| Draft:RN/AgentDesktop/9.0.000.90 | GAPI-32844 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]:When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature.\[Private]:When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. To enable this feature, set the value of the voice.restore-state-on-back-in-service.is-enabled to true. | When an agent's workstation recovers from sleep mode, the Workspace WebRTC module now correctly reregisters the WebRTC session, moving the session from the Out Of Service state to the In Service state, and Workspace returns to full operability. Previously in this scenario, an agent had to refresh the Workspace browser tab. Contact Genesys to enable this feature. | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-30936 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]-\[AWS] \[AZURE]- \[PRIVATE]When displaying interactions in the Details tab of the History view, Workspace now only sends requests for attachments to UCS for the Email channel. Currently, attachment display in the Details tab is supported only for Email interactions. | When displaying interactions in the Details tab of the History view, Workspace now only sends requests for attachments to UCS for the Email channel. Currently, attachment display in the Details tab is supported only for Email interactions. | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-31259 | 720446c8-10b6-42b8-af36-34a298aa1c72 | Update: Agent Workspace now supports CX Contact labels for user-defined fields. | ||||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-32268 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]If the contact name is available in the SIP header and is not present in the Contact Directory, the Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact. Please contact Genesys to enable this feature. | If the contact name is available in the SIP header and is not present in the Contact Directory, the Interaction notification and Team Communicator Recents list now displays the contact name and the number of missed calls from the contact. Please contact Genesys to enable this feature. | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-32533 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | Workspace now correctly handles URLs set in an application running in an iframe in INTERNAL and BACKGROUND modes. Previously, Workspace tried to encode URLs that were already encoded. Important This change might break existing integrations depending on how the custom URL is currently formatted and how the Web server handles it.UPDATE: Workspace now also encodes URLs associated with the Customer Location option (refer to Enable external URLs), if Workspace determines that the URL defined by this option contains no encoded content. Workspace scans the URL to find a percent ‘%’ character followed by hexadecimal values (for example, '%23'). If no encoded content is found, Workspace encodes the URL using the EncodeURI javascript function. This function excludes specific characters from encoding processing. Refer to the EncodeURI documentation for information. Previously, Workspace systematically encoded URLs, even if they already contained encoded characters. Warning Characters not escaped by the EncodeURI function could corrupt the final URL requested by Workspace. The following example includes a URL containing the hash '#' character as a value of a query parameter. In this scenario, the request URL sent to the Web server is truncated. To prevent the truncation of the requested URL sent to the Web server, replace the hash character with '%23’:
Previously, due to the double encoding, the case with the hash ‘#’ character wasn’t supported by Workspace. |
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| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-32949 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]For environments using browser-based WebRTC, agents who are on a consultation call can now mute and unnute the consultation call when the main call is released. These operations are available from the consultation toolbar. | For environments using browser-based WebRTC, agents who are on a consultation call can now mute and unmute the consultation call when the main call is released. These operations are available from the Consultation toolbar. | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-33258 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[AWS Azure PE] Changing the phone type from *WebRTC* to *Generic* in Agent Setup no longer prevents agents from logging in to Agent Workspace | Changing the phone type from WebRTC to Generic in Agent Setup no longer prevents agents from logging in to Agent Workspace | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-33291 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]To be complaint with WCAG 2.1 level AA, the contrast ratio of the placeholder text in the Search fields is improved. | To be complaint with WCAG 2.1 level AA, the contrast ratio of the placeholder text in the Search fields is improved. | |||||
| Draft:RN/AgentDesktop/9.0.000.91 | GAPI-33561 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]\[AWS] \[AZURE] \[PRIVATE]When the Pending State feature is configured, the After Call Work (ACW) duration displayed in the My Channels panel and the Global State tooltip now correctly starts from 00:00 when the call is released. Previously, if an agent set the Voice channel to ACW while the call was active, the ACW duration displayed when the call was released was, in some situations, reported as started when the agent made the manual state change. | When the Pending State feature is configured, the After Call Work (ACW) duration displayed in the My Channels tab and the Global State tooltip now correctly starts from 00:00 when the call is released. Previously, if an agent set the Voice channel to ACW while the call was active, the ACW duration displayed when the call was released was, in some situations, reported as started when the agent made the manual state change. | |||||
| Draft:RN/AgentDesktop/9.0.000.92 | GAPI-32604 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | \[WWE]:\[PRIVATE]:Feedback submitted by agents is now published in Telemetry Service. Use the following options to configure this feature:* system.telemetry.enable-metrics* system.telemetry.enable-traces* system.telemetry.enabled* system.telemetry.log-level* system.telemetry.monitor-interval* system.telemetry.service-url* expression.gws-url.capturing-groups-<n> | Feedback submitted by agents is now published in Telemetry Service. Use the following options to configure this feature:
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| Draft:RN/AgentDesktop/9.0.000.92 | GAPI-33854 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | \[WWE]:\[PRIVATE]:The *Extend After Call Work time indefinitely* message no longer unexpectedly blinks on and off in the following scenario:# The privilege.voice.can-extend-after-call-work is granted.# The voice.cancel-after-call-work-on-business-call and privilege.mychannels.pending-state.can-use options are enabled.# During a call with a contact, an agent cancels the *After Call Work* state and then immediately selects the *Ready* or *Not Ready* state. | The Extend After Call Work time indefinitely message no longer unexpectedly blinks on and off in the following scenario:
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| Draft:RN/AgentDesktop/9.0.000.93 | GAPI-33818 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]:Interactions that have been marked as Done or deleted using one of the interaction management views are no longer displayed in the interaction management view after an agent refreshes their browser.\[Private]:Interactions that have been marked as Done or deleted using one of the interaction management views are no longer displayed in the interaction management view after an agent refreshes their browser. | Interactions that have been marked as Done or deleted using one of the interaction management views are no longer displayed in the interaction management view after an agent refreshes their browser. | |||||
| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-30132 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code.\[PRIVATE]:In the Related tab of the email interaction view, agents can now mark as Done all selected email interactions that have the same disposition code. Use the following new options to configure this feature:* privilege.contact.can-mark-done-related-interactions* privilege.contact.can-delete-related-interactions* interaction.related.disposition.value-business-attribute* interaction.related.disposition.key-name | In the Related tab of the email interaction view for environments using Advanced Email, agents can now mark as Done all selected email interactions that have the same disposition code. | |||||
| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-32954 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]\[AWS] \[AZURE]:During a Smart Failover situation in which Agent Workspace switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Workspace and corrects the failover behavior.\[PRIVATE]:During a Smart Failover situation in which Workspace Web Edition switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, the *l*[*ogin.voice.is* | During a Smart Failover situation in which Agent Workspace switches to a different region, voice channel status is maintained on the new region in all cases. Previously in this scenario, options forcing the Ready state or the Not Ready state with reason for the login were also applied. This fix modifies the default behavior of Agent Workspace and corrects the failover behavior. | |||||
| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-33464 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE]:Agent Workspace now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent.For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. The following options support this feature:* string.expression* string.expression-instructionsFor a date and time field, the storage and display format can be specified. The following options support this feature:* date.time-format* date.time-display-format* date.utc-time-zoneThe following options continue to be supported:* mandatory* string.max-lengthNote: these options must be configured in the annexes of the related Business Attribute Value of a field. | Agent Workspace now supports optional validation of editable fields in the interaction Case Information view. A related regular expression can be applied to handle the validation with an optional instruction message displayed to the agent. For a date and time field, the storage and display format can be specified. Please contact Genesys to enable this feature. | |||||
| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-33818 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]\[Private]:The Interaction Queue view now correctly displays the complete list of interactions when an agent performs an action such as sort, search, or refresh. Previously, if an interaction was marked as Done, deleted, or had Case Information edited, no interactions were displayed. | The Interaction Queue view now correctly displays the complete list of interactions when an agent performs an action such as sort, search, or refresh. Previously, if an interaction was marked as Done, deleted, or had Case Information edited, no interactions were displayed. | |||||
| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-33854 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]:The *Extend After Call Work time indefinitely* message no longer unexpectedly blinks on and off in the following scenario:# The *Can Extend After Call Work* setting is granted.# The *Cancel ACW on Change* and *My Channels Pending State* settings are enabled.# During a call with a contact, an agent cancels the *After Call Work* state and then immediately selects the *Ready* or *Not Ready* state.\[PRIVATE]:The *Extend After Call Work time indefinitely* message no longer unexpectedly blinks on and off in the following scenario:# The privilege.voice.can-extend-after-call-work is granted.# The voice.cancel-after-call-work-on-business-call and privilege.mychannels.pending-state.can-use options are enabled.# During a call with a contact, an agent cancels the *After Call Work* state and then immediately selects the *Ready* or *Not Ready* state. | The Extend After Call Work time indefinitely message no longer unexpectedly blinks on and off in the following scenario:
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| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-34104 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]:\[AWS, AZURE]:Workspace enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:* Encoding* Encoding if no encoding is detected. Workspace searches the URL for a percent (‘%’) character followed by hexadecimal values (for example, '%23')* No encodingWorkspace encodes the URL using the *EncodeURI* javascript function. This function excludes specific characters from being encoded. Refer to the [https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/encodeURI | Agent Workspace enables you to control the treatment applied to URLs of embedded Web Applications. The possible treatments are:
Agent Workspace encodes the URL using the EncodeURI javascript function. This function excludes specific characters from being encoded. Refer to the EncodeURI documentation for information. The treatment can be applied by UI level (interaction and Workspace) and by mode (INTERNAL, HIDDEN, BACKGROUND, and EXTERNAL). Please contact Genesys to enable this feature. |
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| Draft:RN/AgentDesktop/9.0.000.94 | GAPI-34408 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]:\[AWS]\[Azure]:Agent Workspace now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable.\[PRIVATE]:Workspace Web Edition now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined by the *measurement-unit* option for the statistic. Previously in this scenario, the application was unusable. | Agent Workspace now displays correctly when the Statistics Gadget is enabled for an agent, a statistic is defined for the Statistics Gadget, and a measurement unit is defined for the statistic. Previously in this scenario, the application was unusable. | |||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-14324 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[AZURE]:Agent Workspace now enables agents to schedule for contacts a callback with a preferred date and time. Agents can also specify whether the callback is automated or preview. Please contact Genesys to enable this feature.\[PRIVATE]:Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date and time. Agents can also specify whether the callback is automated or preview. This feature can be enabled by granting the privilege.callback.can-use privilege. Use the following options to configure this feature:* callback.callback-types-business-attribute* callback.timezone-aliases* callback.default-date.is-automatically-selected* callback.time-slot.field-type | Agent Workspace now enables agents to schedule for contacts a callback with a preferred date and time. Please contact Genesys to enable this feature. | Schedule Callback | ||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-14324 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Workspace Web Edition now enables agents to schedule for contacts a callback with a preferred date and time. Agents can also specify whether the callback is automated or preview. This feature can be enabled by granting the privilege.callback.can-use privilege. Use the following options to configure this feature:
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| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-29576 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AZURE]:Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:* Azure Active Directory SSO login.* Search for MSFT TEAMS users by using Team Communicator leveraging Contact Directory sync.* View presence information for MSFT TEAMs users.* Transfer and conference calls to MSFT TEAMS users.* Make internal calls to other MSFT TEAMS users.Please contact Genesys to enable this feature. | Agent Workspace now supports TEAMS Integration. TEAMS integration enables the following features:
Please contact Genesys to enable this feature. |
Internal interactions | 5439f1be-1868-4091-b058-1667389b6ce1 | |||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-32940 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AZURE]Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature.\[PRIVATE]: Workspace Web Edition now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature. | Agent Workspace now supports Google Agent Assist for Voice interactions. Please contact Genesys to enable this feature. | Agent Assist tab | ||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-32942 | 7677e764-86f7-44e3-92bc-f13b59c71260 | \[WWE]\[KNOWN ISSUE]\[AWS] \[Azure]: Agent Workspace currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Workspace.\[Private]:Workspace Web Edition currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Workspace. | Agent Workspace currently does not support localization for Google Agent Assist for Voice interactions. The transcript and Agent Assist tab are displayed in English only, even if the agent is using another language for Agent Workspace. | |||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-33886 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE]\[AWS] \[Azure]:Agent Workspace now displays the transcript of Twitter Public and Facebook Public media types in the History views.\[Private]:Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types in the History views. Use the *openmedia.chat-history-channels* option in the *workspace-service* section to configure this feature. | Agent Workspace now displays the transcript of Twitter public and Facebook public media types in the History views. Please contact Genesys to enable this feature. | Interaction history views | ||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-33886 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Workspace Web Edition now displays the transcript of Twitter Public and Facebook Public media types in the History views. Use the openmedia.chat-history-channels option in the workspace-service section to configure this feature. | ||||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-34016 | 5c483167-c133-4dc5-87c0-bd2719670bc1 | \[WWE]\[AWS] \[Azure]:To better handle inline images from standard responses used as a signature, Agent Workspace can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Please contact Genesys to enable this behavior.Also, embedded images from an external resource inserted into an email from an email signature standard response are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents.\[Private]:To better handle inline images from standard responses used as a signature, Workspace Web Edition can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Use the *email.signature.process-embedded-images.enable* option to configure this behavior. Workspace Web Edition can now include attachments from a signature. Use the *email.signature.attachments.enable* option to enable this feature.Also, embedded images from an external resource inserted into an email from an email signature standard response, defined by the *email.signature* option, are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. | To better handle inline images from standard responses used as a signature, Agent Workspace can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Please contact Genesys to enable this behavior. Also, embedded images from an external resource inserted into an email from an email signature standard response are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. |
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| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-34016 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | To better handle inline images from standard responses used as a signature, Workspace Web Edition can now embed the images in an email interaction. This enables Agent Workspace to restrict image size and file type similar to how attachments are handled. Previously, images in signatures might not have been included for some email clients receiving the email. Use the email.signature.process-embedded-images.enable option to configure this behavior. Workspace Web Edition can now include attachments from a signature. Use the email.signature.attachments.enable option to enable this feature. Also, embedded images from an external resource inserted into an email from an email signature standard response, defined by the email.signature option, are now displayed to agents. Previously, embedded images from external resources were considered untrusted and were not displayed to agents. |
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| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-34175 | 720446c8-10b6-42b8-af36-34a298aa1c72 | \[WWE API] – Workspace API\[AWS, Azure, Private]:The Workspace API now supports the .jpeg suffix when adding email attachments.\[WWE]:\[AWS] \[Azure]:Agent Workspace can now send attachments with the JPEG file extension. Please contact Genesys to enable this feature.\[Private]:Workspace Web Edition can now send attachments with the JPEG file extension. To configure this feature, set the value of the *file-type.extension-definition.jpg* option to *jpg,jpeg* and ensure that *jpeg* is included in the list of allowed file extensions in the *attachment.restrict-to-file-types* option, both in the *workspace-service* section. | Agent Workspace can now send attachments with the JPEG file extension. Please contact Genesys to enable this feature. | |||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-34175 | a8930ebb-8e46-4ecd-993f-cdd2d61bc400 | Workspace Web Edition can now send attachments with the JPEG file extension. To configure this feature, set the value of the file-type.extension-definition.jpg option to jpg,jpeg and ensure that jpeg is included in the list of allowed file extensions in the attachment.restrict-to-file-types option, both in the workspace-service section. | ||||||
| Draft:RN/AgentDesktop/9.0.000.95 | GAPI-34458 | 7677e764-86f7-44e3-92bc-f13b59c71260 | \[WWE]\[KNOWN ISSUE]\[Azure]:Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites. | Agents must refresh the Agent Workspace browser page to see Teams targets that they have assigned as Favorites. |