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Showing below up to 250 results in range #101 to #350.
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| Page | attr | shortDesc | longDesc | folder | displaysInFolder | displaysInFolder Cloud | displaysInFolder Premise | dataType | form | lov | internalMetricID | dbTable | usedIn | cloud | premise | project | notproject | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Key | Enables data to be organized based on the application key. The default value (0) enables the return of data on all applications that meet the other report criteria. | Enables data to be organized based on the application key. The default value (0) enables the return of data on all applications that meet the other report criteria. | Designer | Number | AG2_SDR_SESSION*.SDR_APPLICATION_KEY • AG2_SDR_SESS_BLOCK*.SDR_APPLICATION_KEY • AG2_SDR_SESS_MILESTONE*.SDR_APPLICATION_KEY • AG2_SDR_SURVEY*.SDR_APPLICATION_KEY • SDR_SESSION_FACT*.SDR_APPLICATION_KEY • SDR_APPLICATION.ID | yes | yes | DesignerApplicationKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Name | Enables data to be organized by the name of the self-service and/or assisted-service application (created using Designer). | Enables data to be organized by the name of the self-service and/or assisted-service application (created using Designer). | Designer | Text | SDR_APPLICATION.APPLICATION_TITLE | Application Duration Report • Application Summary Report • Blocks Summary Report • Milestone Summary Report • Survey Answer Report • Survey Statistics Report | yes | yes | DesignerApplicationName | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Application Version | Enables data to be organized based on the custom version of the Designer application. | Enables data to be organized based on the custom version of the Designer application. | Designer | Text | SDR_APPLICATION.CONCATBLANK(APPLICATION_TITLE • APPLICATION_VERSION) | yes | yes | DesignerApplicationVersion | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bail Out | Enables data to be organized based on the unique ID associated with the Bail Out. | Enables data to be organized based on the unique ID associated with the Bail Out. | Designer > Session | Bail Out Milestone • Bail Out Milestone Path | AG2_SDR_SESSION_*.BAILOUT_SDR_MILESTONE_KEY • SDR_SESSION_FACT.BAILOUT_SDR_MILESTONE_KEY • SDR_MILESTONE_BAILOUT.ID | yes | yes | DesignerSessionBailOut | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Block | Enables data to be organized by application block. | Enables data to be organized by application block. | Designer > Session Block | Text | SDR_INPUT.INPUT_NAME | Blocks Summary Report | yes | yes | DesignerSessionBlockBlock | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Bot | Enables data to be organized by the bot that was involved in the session. | Enables data to be organized by the bot that was involved in the session. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotBot | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Call Type | Enables data to be organized by the type of call (Inbound, Outbound, Unknown). | Enables data to be organized by the type of call (Inbound, Outbound, Unknown). | Designer > Session | Designer > Session Milestone | Number | CallTypeDESC | SDR_CALL_TYPE.CALL_TYPE | yes | yes | DesignerSessionCallType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Completed Flag | Enables data within the reporting interval to be organized by whether the activity was completed. | Enables data within the reporting interval to be organized by whether the activity was completed. | Designer > Activity | AG2_SDR_ACTIVITY_DAY.COMPLETED | yes | yes | 9.0.013 | DesignerActivityCompletedFlag | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Country | Enables data to be organized by the country from which the call originates. The value is derived from the Country (such as Canada, France, USA) defined by the application designer. | Enables data to be organized by the country from which the call originates. The value is derived from the Country (such as Canada, France, USA) defined by the application designer. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Country Code | SDR_GEO_LOCATION.COUNTRY.NAME | yes | yes | DesignerSessionCountry | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Deflection | Enables data to be organized based on the milestones passed before deflection. | Enables data to be organized based on the milestones passed before deflection. | Designer > Session | Text | SDR_MILESTONE_DEFL.MILESTONE | yes | yes | DesignerSessionDeflection | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Deflection Message | Enables data to be organized based on the Deflection Message. | Enables data to be organized based on the Deflection Message. | Designer > Session | Text | SDR_MILESTONE.MESSAGE_FILE | yes | yes | DesignerSessionDeflectionMessage | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | DNIS | Enables data to be organized by the Dialed number assigned to an application (DNIS = Dialed Number Identification Service). | Enables data to be organized by the Dialed number assigned to an application (DNIS = Dialed Number Identification Service). | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | SDR_ENTRY_POINT.DNIS | yes | yes | DesignerSessionDNIS | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Exit Point | Enables data to be organized based on the exit point of the self-service application. | Enables data to be organized based on the exit point of the self-service application. | Designer > Session | Designer > Session Milestone | Text | SDR_EXIT_POINT.APPLICATION_EXIT_POINT | yes | yes | DesignerSessionExitPoint | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Final Disposition | Enables data to be organized by the high-level status assigned to a call when the caller exited the call flow, such as Transfer or Abandoned. | Enables data to be organized by the high-level status assigned to a call when the caller exited the call flow, such as Transfer or Abandoned. This status is set by the system. The report includes either Final Disposition or User Disposition, or neither, but not both. |
Designer > Session | Designer > Activity • Designer > Session Milestone | Text | Final Disposition Type | SDR_CALL_DISPOSITION.FINAL_DISPOSITION | Milestone Summary Report • Application Summary Report | yes | yes | DesignerSessionFinalDisposition | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Intent | Enables data to be organized by the customer intent. | Enables data to be organized by the customer intent. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotIntent | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Language | Enables data to be organized by the name of the language used by the application prompt playback. Identified by the LANGUAGE_CODE defined in the application. | Enables data to be organized by the name of the language used by the application prompt playback. Identified by the LANGUAGE_CODE defined in the application. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | Language Code | SDR_LANGUAGE.LANGUAGE_NAME | Milestone Path Analysis Report | yes | yes | DesignerSessionLanguage | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last | Enables data to be organized based on the last milestone that callers passed. | Enables data to be organized based on the last milestone that callers passed. | Designer > Session | Text | Last Milestone Path | SDR_MILESTONE.MILESTONE | yes | yes | DesignerSessionLast | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Last Intent | Enables data to be organized by the last customer intent that was identified before a session ended. | Enables data to be organized by the last customer intent that was identified before a session ended. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotLastIntent | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Media Type | Enables data to be organized by media type. | Enables data to be organized by media type. | Designer > Bot | Text | yes | yes | 9.0.016 | DesignerBotMediaType | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Milestone | Enables data to be organized by user-defined milestones and milestone paths. The first column lists the milestones that the caller passed, including the last milestone, and the second column concatenates the milestones passed (so far) by the caller. | Enables data to be organized by user-defined milestones and milestone paths. The first column lists the milestones that the caller passed, including the last milestone, and the second column concatenates the milestones passed (so far) by the caller. | Designer > Session Milestone | Text | Milestone Name • Milestone Path | SDR_MILESTONE_MILESTONE | Milestone Summary Report | yes | yes | DesignerSessionMilestoneMilestone | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Multi - Agent | Enables data to be organized by whether more than one agent interacted with the customer (Y or N). If this value is Y (Yes), the responses shown in the report are expected to pertain to the last agent who interacted with the customer. | Enables data to be organized by whether more than one agent interacted with the customer (Y or N). If this value is Y (Yes), the responses shown in the report pertain to the last agent who interacted with the customer. However, customer responses in such scenarios might also reflect the customer interaction with other agents who were involved in the call at an earlier time. |
Designer > Survey | Text | AG2_SDR_SURVEY_ANS_*.MULTI_AGENT_FLAG | Survey Answer Report | yes | yes | DesignerSurveyMultiAgent | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Region | Enables data to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APAC, or EMEA) defined by the application designer. | Enables data to be organized by the geographic classification of the call. The value is derived from the Region (such as North America LTAM, North America APAC, or EMEA) defined by the application designer. | Designer > Session | Designer > Bot • Designer > Session Block • Designer > Session Milestone | Text | SDR_GEO_LOCATION.REGION | Milestone Path Analysis Report | yes | yes | DesignerSessionRegion | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Session Detail | Enables data to be organized by details associated with the session. | Enables data to be organized by details associated with the session. | Designer > Session > Detail | Text | SDR_SESSION_FACT.SESSION_DETAIL | yes | yes | DesignerSessionFinalDisposition | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Session ID SSuF | Enables data to be organized by a key for a particular session from the SDR Survey Fact table | Enables data to be organized by a key for a particular session from the SDR Survey Fact table | Designer > Session > Detail | Text | SDR_SESSION_FACT.SESSION_ID • SDR_SURVEY_FACT.SESSION_ID | Interaction Handling Attempt Report | yes | yes | DesignerSessionFinalDisposition | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Strike Out | Enables data to be organized by whether the maximum number of retries for No Input or No Match was reached. | Enables data to be organized by whether the maximum number of retries for No Input or No Match was reached. | Designer > Session | Strike Out Milestone Path • Strike Out Milestone | AG2_SDR_SESSION_*.STRIKEOUT_SDR_MILESTONE_KEY • SDR_SESSION_FACT.STRIKEOUT_SDR_MILESTONE_KEY | Blocks Summary Report | yes | yes | DesignerSessionStrikeOut | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Answer | Enables data to be organized by survey answer. | Enables data to be organized by survey answer. | Designer > Survey | SDR_SURVEY_ANSWERS.SURVEY_ANSWER_INT, SDR_SURVEY_ANSWERS.SURVEY_ANSWER_STR | Survey Answer (Int) • Survey Answer (Str) | Survey Answer Report | yes | yes | DesignerSurveySurveyAnswer | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | Survey Question | Enables data to be organized by survey question. | Enables data to be organized by survey question. | Designer > Survey | Text | SDR_SURVEY_QUESTIONS.QUESTION | Survey Answer Report | yes | yes | DesignerSurveySurveyQuestion | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DesignerAttributes | User Disposition | Enables data to be organized based on the high-level status of the call when the caller exited the call flow, such as Transfer or Abandoned. | Enables data to be organized based on the high-level status of the call when the caller exited the call flow, such as Transfer or Abandoned. | Designer > Session | Designer > Session Milestone | Text | User Disposition Type | SDR_CALL_DISPOSITION.DISPOSITION_CATEGORY | yes | yes | DesignerSessionUserDisposition | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Active | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.ACTIVE_FLAG | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptActive | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Active | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Enables data to be organized by whether or not the corresponding record in the INTERACTION_FACT table is active. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.ACTIVE_FLAG | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingActive | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Case ID | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Detail > Handling Attempt | Character | none | IRF_USER_DATA_GEN_1.CASE_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptCaseID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Case ID | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Enables data to be organized by case ID of an external management application, which can be used to tie this third-party application data in with Info Mart data. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IRF_USER_DATA_GEN_1.CASE_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingCaseID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Connection ID | Enables data to be organized by attributes of the interaction’s connection ID, which is assigned by the telephony server. | Enables data to be organized by attributes of the interaction’s connection ID, which is assigned by the telephony server. | Detail > Handling Attempt > Handling Predictive Routing | Number | ID | none | IF_IRF_GPM_FACT_GI2.INTERACTION_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingConnectionID | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Connection ID | Enables data to be organized by attributes of the interaction’s connection ID. | Enables data to be organized by attributes of the interaction’s connection ID. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptConnectionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Customer ID | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. The Customer ID dimension in the Flow class references a field in a derived table whose values are sourced, in part, from the listed Info Mart table. |
Detail > Handling Attempt | Number | none | IRF_USER_DATA_GEN_1.CUSTOMER_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptCustomerID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Customer ID | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | The customer ID as it appears in an external CRM application. This value enables Genesys Info Mart tables to be joined to external data-mart tables and is referenced by the user-defined Genesys Info Mart key that has an ID of 10053. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IRF_USER_DATA_GEN_1.CUSTOMER_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingCustomerID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Detail 1-16 | These fifteen attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | These fifteen attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | Detail > Handling Attempt > Handling User Data Example | none | IRF_USER_DATA_CUST_*.INTERACTION_RESOURCE_ID • INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptHandlingUserDataExampleDetail116 | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Dimension 1-10 | These 10 attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | These 10 attributes enable data within the reporting interval to be organized by a particular user-data Attribute that is configured within your environment. | Detail > Transfer > Target User Data Example | none | yes | yes | DetailTransferTargetUserDataExampleDimension110 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables data to be organized by the calendar date and time when the interaction ended. | Enables data to be organized by the calendar date and time when the interaction ended. | Detail > Handling Attempt | Datetime | none | INTERACTION_FACT_GI2.END_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptEndTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables data to be organized by the calendar date and time when the interaction ended. Also displayed as Interaction End or Interaction End Time in some reports. | Enables data to be organized by the calendar date and time when the interaction ended. Also displayed as Interaction End or Interaction End Time in some reports. | Detail > Transfer | Datetime | none | IF_IRF_GPM_FACT_GI2.IF_END_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferEndTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | End Timestamp | Enables the organization of data based on the moment when the interaction ended. | Enables the organization of data based on the moment when the interaction ended. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.IF_END_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingEnd Timestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. | Enables data to be organized by the source address of the interaction. For voice, the source address is the interaction’s automatic number identification (ANI). The source address is: For email = the customer's email address. For chat, = empty. | Detail > Transfer | Text | none | INTERACTION_RES_FACT_TRNSFR_GI2.SOURCE_ADDRESS | Transfer Detail Report | yes | yes | DetailTransferFrom | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. The source address is:
|
Enables data to be organized by the source address of the interaction:
|
Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.SOURCE_ADDRESS | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptFrom | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | From | Enables data to be organized by the source address of the interaction. The source address is:
|
Enables data to be organized by the source address of the interaction:
|
Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.SOURCE_ADDRESS | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingFrom | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. The GUID is:
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_IXN_GUID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingGUID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. The GUID is:
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. | Detail > Transfer | Text | none | INTERACTION_RES_FACT_TRNSFR_GI2.MEDIA_SERVER_IXN_GUID | Transfer Detail Report | yes | yes | DetailTransferGUID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | GUID | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server:
|
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique. In the case of T-Server voice interactions, the GUID is the Call UUID. In the case of Multimedia, the GUID is the Interaction ID from Interaction Server. |
Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.MEDIA_SERVER_IXN_GUID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptGUID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Handling Attempt | Date | none | INTERACTION_RESOURCE_FACT_GI2.END_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | IF_IRF_GPM_FACT_GI2.IRF_END_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt End | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Enables data to be organized by the moment when the resource's participation in the interaction ended. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.END_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource began to participate in the interaction. | Enables data to be organized by the moment when the resource began to participate in the interaction. | Detail > Handling Attempt | Date | none | INTERACTION_RESOURCE_FACT_GI2.START_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource began to participate in the interaction. | Enables data to be organized by the moment when the resource began to participate in the interaction. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Start | Enables data to be organized by the moment when the resource's participation in the interaction started. | Enables data to be organized by the moment when the resource's participation in the interaction started. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | IF_IRF_GPM_FACT_GI2.IRF_START_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingAttemptEnd | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Attempt Target Start | Enables data to be organized by the moment when the resource receiving the transfer began to participate in the interaction. | Enables data to be organized by the moment when the resource receiving the transfer began to participate in the interaction. | Detail > Transfer | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.START_TS_TIME_RCV | Transfer Detail Report | yes | yes | DetailTransferHandlingAttemptTargetStart | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource | Enables data to be organized by the name of the Handling Resource. | Enables data to be organized by the name of the Handling Resource. | Detail > Handling Attempt | Character | Handling Resource Type | none | RESOURCE_TARGET.RESOURCE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptHandlingResource | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Handling Resource | Enables the organization of data based on the name of the queue, virtual queue, workbin, Interaction queue, IVR port, or agent. | Enables the organization of data based on the name of the queue, virtual queue, workbin, Interaction queue, IVR port, or agent. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | IF_IRF_GPM_FACT_GI2.RESOURCE_KEY • RESOURCE_TARGET.RESOURCE_ID • RESOURCE_TARGET.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingHandlingResource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Duration | Enables data to be organized based on the duration of GPR interaction resource facts. | Enables data to be organized based on the duration of GPR interaction resource facts. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Duration | Enables data to be organized by the difference between the start and end timestamps of the interaction. | Enables data to be organized by the difference between the start and end timestamps of the interaction. | Detail > Handling Attempt | Number | none | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionDuration | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID • IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID | Transfer Detail Report | yes | yes | DetailTransferInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID | Enables the organization of data based on the primary key of the IF_IRF_GPM_FACT table. | Enables the organization of data based on the primary key of the IF_IRF_GPM_FACT table. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID • INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionHandlingAttemptID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Handling Attempt ID Rcv | The Attribute is for internal purposes only. | The Attribute is for internal purposes only. | Detail > Transfer > Target User Data Example | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_RESOURCE_ID_RCV | yes | yes | DetailTransferTargetUserDataExampleInteractionHandlingAttemptIDRcv | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table.
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Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_FACT_GI2.INTERACTION_ID • INTERACTION_RESOURCE_FACT_GI2.INTERACTION_ID | yes | yes | DetailHandlingAttemptInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. This ID remains unchanged for as long as the telephony server processes the interaction. For multimedia interactions originating from an Interaction Server, this value is the assigned Interaction ID. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.INTERACTION_ID | Transfer Detail Report | yes | yes | DetailTransferInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID | Enables the organization of data based on the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_FACT table. For voice interactions, the Interaction ID is the call’s connection ID, which is assigned by the telephony server. | Enables data to be organized by the interaction ID of the INTERACTION_FACT or the INTERACTION_RESOURCE_ FACT table.
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Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.INTERACTION_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction ID SSF | Enables data to be organized by a key for an interaction from the SDR Sesion Fact table. | Enables data to be organized by a key for an interaction from the SDR Sesion Fact table. | Detail > Handling Attempt | Number | none | SDR_SESSION_FACT.INTERACTION_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptInteractionIDSSF | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Resource ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT table. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID • IRF_USER_DATA_GEN_1.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptInteractionResourceID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Interaction Resource ID | Enables the organization of data based on the value of the primary key of the relevant table. | Enables the organization of data based on the value of the primary key of the relevant table. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingInteractionResourceID | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Irf Anchor | Enables data to be organized by the IRF anchor value, which is one of:
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Enables data to be organized by the IRF anchor value, which is one of:
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Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.IRF_ANCHOR | yes | yes | DetailHandlingAttemptIrfAnchor | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | IRF Start Date Time Key | Enables data to be organized based on Start date and time values of GPR interaction resource facts. | Enables data to be organized based on Start date and time values of GPR interaction resource facts. | Detail > Handling Attempt > Handling Predictive Routing | none | IF_IRF_GPM_FACT_GI2.START_DATE_TIME_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingIRFStartDateTimeKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | IRF Start Date Time Key | Enables data to be organized based on the a key for a particular date and time from the INTERACTION_RESOURCE_FACT hierarchy. Reserved for internal use. | Enables data to be organized based on the a key for a particular date and time from the INTERACTION_RESOURCE_FACT hierarchy. Reserved for internal use. | Detail > Handling Attempt | Number | none | INTERACTION_FACT_GI2.START_DATE_TIME_KEY • INTERACTION_FACT_GI2.INTERACTION_SDT_KEY | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptIRFStartDateTimeKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Interaction Resource | Enables data to be organized based on the last resource to enter the interaction. | Enables data to be organized based on the last resource to enter the interaction. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_INTERACTION_RESOURCE | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastInteractionResource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last IVR | Enables data to be organized by the name of the IVR in which the interaction traveled. | Enables data to be organized by the name of the IVR in which the interaction traveled. | Detail > Handling Attempt | Character | none | RESOURCE_IVR.RESOURCE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastIVR | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last IVR | This attribute enables data to be organized by the name of the last IVR in which the interaction traveled. | This attribute enables data to be organized by the name of the last IVR in which the interaction traveled. | Detail > Handling Attempt > Handling Predictive Routing | none | RESOURCE_IVR.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastIVR | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Transfer > Source Last Queue. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Transfer > Source Last Queue. | Detail > Handling Attempt | Co-browse | Character | queueandnone_lov | RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastQueue | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue | Enables data within the reporting interval to be organized based on the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this attribute to a report can have a significant impact on performance. |
Enables data within the reporting interval to be organized based on the type of queue, such as ACDQueue, InteractionQueue, or InteractionWorkBin. Adding this attribute to a report can have a significant impact on performance. |
Detail > Handling Attempt > Handling Predictive Routing | none | RESOURCE_Q.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastQueue | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Key | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. Excludes virtual queues. | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. Excludes virtual queues. | Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_QUEUE_RESOURCE_KEY • INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RESOURCE_KEY • RESOURCE_Q.RESOURCE_KEY | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastQueueKey | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last Queue Key | Enables data to be organized by the resource key of the last queue that the interaction passed through prior to arriving at the IRF resource. | Enables data to be organized by the resource key of the last queue that the interaction passed through prior to arriving at the IRF resource. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | RESOURCE_Q.RESOURCE_KEY • IF_IRF_GPM_FACT_GI2.LAST_QUEUE_RESOURCE_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastQueueKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Handling Attempt | Co-browse | Character | Last VQueue Type | queueandnone_lov | RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Co-browse Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptLastVQueue | ||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue | Enables the organization of data based on the name of the last virtual queue in which the interaction traveled before it was handled. | Enables the organization of data based on the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE_VQ.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastVQueue | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Key | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether distributed directly from this virtual queue or through another mediation resource. | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether the interaction was distributed directly from this virtual queue or through another mediation resource. | Detail > Handling Attempt | Co-browse | Number | none | INTERACTION_RESOURCE_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY • INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RESOURCE_KEY • RESOURCE_VQ.RESOURCE_KEY | Co-browse Detail Report | yes | yes | DetailHandlingAttemptLastVQueueKey | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Last VQueue Key | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether distributed directly from this virtual queue or through another mediation resource. | Enables data to be organized based on the resource key of the last virtual queue that the interaction passed through prior to arriving at the IRF resource, whether the interaction was distributed directly from this virtual queue or through another mediation resource. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | RESOURCE_VQ.RESOURCE_KEY • IF_IRF_GPM_FACT_GI2.LAST_VQUEUE_RESOURCE_KEY | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingLastVQueueKey | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Media Server Ixn Guid | Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server.
This identifier may not be unique. |
Enables data to be organized by the globally unique identifier of the interaction as reported by the interaction media server. This identifier may not be unique.
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Detail > Handling Attempt | Co-browse | Character | none | COBROWSE_FACT_GI2.MEDIA_SERVER_IXN_GUID • COBROWSE_FACT_GI2.IMEDIA_SERVER_IXN_GUID • SDR_SESSION_FACT.INTERACTION_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptMediaServerIxnGuid | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Resource State | Enables data to be organized by the media-specific or detailed state of the resource — for example, Busy, Ready, NotReady, and AfterCallWork. | Enables data to be organized by the media-specific or detailed state of the resource — for example, Busy, Ready, NotReady, and AfterCallWork. | Detail > Handling Attempt | Character | State Type | none | RESOURCE_STATE.STATE_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptResourceState | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Resource State | Enables the organization of data based on resource state. | Enables the organization of data based on resource state. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE_STATE.STATE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingResourceState | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Root ID | Enables data to be organized by the ID of the original interaction given multi-threaded interaction scenarios. This field is currently used only to link an email customer-reply interaction to the original email interaction in the thread. This field is null for all other interaction types, and its value might not be unique. | Enables data to be organized by the ID of the original interaction given multi-threaded interaction scenarios. This field is currently used only to link an email customer-reply interaction to the original email interaction in the thread. This field is null for all other interaction types, and its value might not be unique. | Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRootID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Root ID | Enables data to be organized by the ID of the original interaction given multithreaded interaction scenarios. | Enables data to be organized by the ID of the original interaction given multithreaded interaction scenarios. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.MEDIA_SERVER_ROOT_IXN_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRootID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target | Enables data to be organized by the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Enables data to be organized by the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Detail > Handling Attempt | Character | none | Depending on the value of ROUTING_TARGET_TYPE_CODE • one of the following or NULL: *ROUTING_TARGET.AGENT_GROUP_NAME *ROUTING_TARGET.PLACE_GROUP_NAME *ROUTING_TARGET.SKILL_EXPRESSION | Predictive Routing Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTarget | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target | Enables the organization of data based on the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Enables the organization of data based on the name of the agent group, place group, or skill expression that served as the target of the routing strategy. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.AGENT_GROUP_NAME | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Selected | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Detail > Handling Attempt | Character | none | ROUTING_TARGET.TARGET_OBJECT_SELECTED | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTargetSelected | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Selected | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Enables data to be organized by the name of the DN group that is the target of the routing strategy. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.TARGET_OBJECT_SELECTED | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTarget | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Type | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, and Queue. | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, and Queue. | Detail > Handling Attempt | Character | none | ROUTING_TARGET.ROUTING_TARGET_TYPE | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptRoutingTargetType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Routing Target Type | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, or Queue. | Enables data to be organized by the type of the routing target—for example, Agent, Place, Agent Group, Routing Point, or Queue. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | ROUTING_TARGET.ROUTING_TARGET_TYPE | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingRoutingTargetType | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Skill Combination Requested | Enables the organization of data based on the Skill Combination requested by the interaction. | Enables the organization of data based on the Skill Combination requested by the interaction. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | REQUESTED_SKILL_COMPBINATION.SKILL_COMPBINATION_STRING | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingSkillCombinationRequested | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Detail > Handling Attempt > Handling Predictive Routing | Text | none | RESOURCE.RESOURCE_NAME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingSource | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Business Result | Enables data to be organized based on the configured business result. Identical to Business Attribute > Business Result. | Enables data to be organized based on the configured business result. Identical to Business Attribute > Business Result. | Detail > Transfer | Text | Dynamically generated based on the configuration of your contact center. (businessresult_lov) | A_BUSINESS_RESULT,A_CA_BUSINESS_RESULT,T_BUSINESS_RESULT,Q_BUSINESS_RESULT,CA_BUSINESS_RESULT | INTERACTION_DESCRIPTOR_GI2.BUSINESS_RESULT | Transfer Detail Report | yes | yes | BusinessAttributeSourceBusinessResult | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Customer Segment | Enables data to be organized based on the configured customer segment. Identical to Business Attribute > Customer Segment. | Enables data to be organized based on the configured customer segment. Identical to Business Attribute > Customer Segment. | Detail > Transfer | Character | customersegment_lov | A_CUSTOMER_SEGMENT, A_CA_CUSTOMER_SEGMENT, T_CUSTOMER_SEGMENT, CA_CUSTOMER_SEGMENT, Q_CUSTOMER_SEGMENT | INTERACTION_DESCRIPTOR_GI2.CUSTOMER_SEGMENT | Transfer Detail Report | yes | yes | BusinessAttributeSourceCustomerSegment | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Last Queue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Last Queue. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This attribute excludes virtual queues. Identical to Detail > Last Queue. | Detail > Transfer | Character | queueandnone_lov | RESOURCE_Q.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | Transfer Detail Report | yes | yes | DetailTransferSourceLastQueue | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Last VQueue | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Enables data to be organized by the name of the last virtual queue in which the interaction traveled before it was handled. | Detail > Transfer | Character | Source Last VQueue Type | queueandnone_lov | RESOURCE_VQ.RESOURCE_NAME (WHERE RESOURCE_TYPE_CODE=’QUEUE’) | yes | yes | 9.0.015.00 | DetailTransferSourceLastVQueue | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Name | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Enables data to be organized by the name of the handling resource—for example, the IVR port number; the name of the queue; or the first, last, and user name of the agent. | Detail > Handling Attempt | Detail > Transfer | Character | none | RESOURCE_.RESOURCE_NAME | Transfer Detail Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptSourceName | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Resource Key | Enables data to be organized by the surrogate key. | Enables data to be organized by the surrogate key. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.RESOURCE_KEY • .INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY • RESOURCE_.RESOURCE_KEY | yes | yes | DetailHandlingAttemptSourceResourceKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Service Subtype | Enables data to be organized by the detailed type of service that the customer requested. Identical to Business Attribute > Service Subtype. | Enables data to be organized by the detailed type of service that the customer requested. Identical to Business Attribute > Service Subtype. | Detail > Transfer | Character | servicesubtype_lov | A_SERVICE_SUBTYPE, A_CA_SERVICE_SUBTYPE, CA_SERVICE_SUBTYPE, T_SERVICE_SUBTYPE, Q_SERVICE_SUBTYPE | INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE_SUBTYPE | Transfer Detail Report | yes | yes | DetailTransferSourceServiceSubtype | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Service Type | Enables data to be organized by the type of service that was assigned to the interaction. Identical to Business Attribute > Service Type. | Enables data to be organized by the type of service that was assigned to the interaction. Identical to Business Attribute > Service Type. | Detail > Transfer | Character | servicetype_lov | A_SERVICE_TYPE, A_CA_SERVICE_TYPE, CA_SERVICE_TYPE, T_SERVICE_TYPE, Q_SERVICE_TYPE | INTERACTION_DESCRIPTOR_GI2.SERVICE_TYPE | Transfer Detail Report | yes | yes | DetailTransferSourceServiceType | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Technical Result | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Handling Attempt > Technical Result. | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Handling Attempt > Technical Result. | Detail > Transfer | Character | none | TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT | Transfer Detail Report | yes | yes | DetailTransferSourceTechnicalResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Technical Result Reason | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Handling Attempt > Technical Result Reason. | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Handling Attempt > Technical Result Reason. | Detail > Transfer | Character | none | TECHNICAL_DESCRIPTOR.RESULT_REASON | Transfer Detail Report | yes | yes | DetailTransferSourceTechnicalResultReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Technical Result Resource Role | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Handling Attempt > Technical Result Role. | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Handling Attempt > Technical Result Role. | Detail > Transfer | Character | none | TECHNICAL_DESCRIPTOR.RESOURCE_ROLE | Transfer Detail Report | yes | yes | DetailTransferSourceTechnicalResultReasonRole | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Technical Result Role Reason | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Handling Attempt > Technical Result Role Reason. | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Handling Attempt > Technical Result Role Reason. | Detail > Transfer | Character | none | TECHNICAL_DESCRIPTOR.ROLE_REASON | Transfer Detail Report | yes | yes | DetailTransferSourceTechnicalResultRoleReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Source Type | Enables data to be organized by the resource’s type—for example, Agent, Queue, and IVRPort. | Enables data to be organized by the resource’s type—for example, Agent, Queue, and IVRPort. | Detail > Handling Attempt | Detail > Transfer | Character | none | RESOURCE_.RESOURCE_TYPE | Transfer Detail Report | yes | yes | DetailHandlingAttemptSourceType | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Start Date Time Key Rcv | The Attribute is for internal purposes only. | The Attribute is for internal purposes only. | Detail > Transfer > Target User Data Example | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.START_DATE_TIME_KEY_RCV | yes | yes | DetailTransferTargetUserDataExampleStartDateTimeKeyRcv | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Start Timestamp | Enables data to be organized by the moment when the interaction began. | Enables data to be organized by the moment when the interaction began. | Detail > Handling Attempt | Date | none | INTERACTION_FACT_GI2.START_TS_TIME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptStartTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Start Timestamp | Enables data to be organized by the moment when the interaction began. | Enables data to be organized by the moment when the interaction began. | Detail > Transfer | Date | none | INTERACTION_RES_FACT_TRNSFR_GI2.IF_START_TS_TIME | Transfer Detail Report | yes | yes | DetailTransferStartTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Start Timestamp | Enables the organization of data based on the moment when the interaction entered the contact center. | Enables the organization of data based on the moment when the interaction entered the contact center. | Detail > Handling Attempt > Handling Predictive Routing | Datetime | none | INTERACTION_RES_FACT_TRNSFR_GI2.IF_START_TS_TIME | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingStartTimestamp | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Stop Action | This attribute enables data to be organized:
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This attribute has different meaning for voice and multimedia interactions:
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Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.STOP_ACTION | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptStopAction | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Stop Action | This attribute enables data to be organized:
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This attribute has different meaning for voice and multimedia interactions:
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Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.STOP_ACTION | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingStopAction | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Strategy Name | Enables data to be organized by the name and other aspects of the routing strategy. | Enables data to be organized by the name and other aspects of the routing strategy. | Detail > Handling Attempt | Character | Strategy Type | none | STRATEGY.STRATEGY_NAME | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptStrategyName | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Business Result | Enables data to be organized by the configured business result. | Enables data to be organized by the configured business result. | Detail > Transfer | Text | none | INTERACTION_DESCR_RCV_GI2.BUSINESS_RESULT | Transfer Detail Report | yes | yes | DetailTransferTargetBusinessResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Customer Segment | Enables data to be organized by the configured customer segment. | Enables data to be organized by the configured customer segment. | Detail > Transfer | Character | none | INTERACTION_DESCR_RCV_GI2.CUSTOMER_SEGMENT | Transfer Detail Report | yes | yes | DetailTransferTargetCustomerSegment | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Interaction Descriptor Key | Enables data to be organized by the surrogate key that is used to join this aggregate table to the INTERACTION_DESCRIPTOR table to identify the business attributes that have been assigned to the interaction. | Enables data to be organized by the surrogate key that is used to join this aggregate table to the INTERACTION_DESCRIPTOR table to identify the business attributes that have been assigned to the interaction. | Detail > Transfer | Number | none | INTERACTION_DESCR_RCV_GI2.INTERACTION_DESCRIPTOR_KEY • INTERACTION_RES_FACT_GI2.INTERACTION_DSCRPTR_KEY_RCV | yes | yes | DetailTransferTargetInteractionDescriptorKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last Queue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Detail > Transfer | Character | Target Last Queue Type | queue_lov | RESOURCE_RCV_Q.RESOURCE_NAME • WHERE RESOURCE_TYPE_CODE=’QUEUE’ | Transfer Detail Report | yes | yes | DetailTransferTargetLastQueue | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last Queue Key | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queue | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queue | Detail > Transfer | Number | none | RESOURCE_RCV_Q.RESOURCE_KEY • INTERACTION_RES_FACT_TRNSFR_GI2.LAST_QUEUE_RES_KEY_RCV | yes | yes | DetailTransferTargetLastQueueKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last VQueue | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Enables data to be organized by the name of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Detail > Transfer | Text | Target Last VQueue Type | queueandnone_lov | RESOURCE_RCV_VQ.RESOURCE_NAME | yes | yes | DetailTransferTargetLastVQueue | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Last VQueue Key | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Enables data to be organized by the primary key of the last queue in which the interaction traveled before it was handled. This Attribute excludes virtual queues. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.LAST_VQUEUE_RES_KEY_RCV | yes | yes | DetailTransferTargetLastVQueueKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Name | Enables data to be organized by the name of the agent, queue, or self-service IVR port that processed the interaction. | Enables data to be organized by the name of the agent, queue, or self-service IVR port that processed the interaction. | Detail > Transfer | Text | none | RESOURCE_TARGET.RESOURCE_NAME | Transfer Detail Report | yes | yes | DetailTransferTargetName | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Resource Key | Enables data to be organized by the primary key of the RESOURCE_TARGET table. | Enables data to be organized by the primary key of the RESOURCE_TARGET table. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.RESOURCE_KEY_RCV • RESOURCE_TARGET.RESOURCE_KEY | yes | yes | DetailTransferTargetResourceKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Service Subtype | Enables data to be organized by the detailed type of service that the customer requested. | Enables data to be organized by the detailed type of service that the customer requested. | Detail > Transfer | Text | none | INTERACTION_DESCR_RCV_GI2.SERVICE_TYPE_SUBTYPE | Transfer Detail Report | yes | yes | DetailTransferTargetServiceSubtype | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Service Type | Enables data to be organized by the type of service that was assigned to the interaction. | Enables data to be organized by the type of service that was assigned to the interaction. | Detail > Transfer | Text | none | INTERACTION_DESCR_RCV_GI2.SERVICE_TYPE | Transfer Detail Report | yes | yes | DetailTransferTargetServiceType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Technical Descriptor Key | Enables data to be organized by the surrogate key that is used to join to the TECHNICAL_DESCRIPTOR table. | Enables data to be organized by the surrogate key that is used to join to the TECHNICAL_DESCRIPTOR table. | Detail > Transfer | Number | none | INTERACTION_RES_FACT_TRNSFR_GI2.TECHNICAL_DSCRPTR_KEY_RCV • TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_DESCRIPTOR_KEY | yes | yes | DetailTransferTargetTechnicalDescriptorKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Technical Result | enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, or Transferred. | enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, or Transferred. | Detail > Transfer | Text | none | TECHNICAL_DESCRIPTOR_RCV.TECHNICAL_RESULT | Transfer Detail Report | yes | yes | DetailTransferTargetTechnicalResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Technical Result Reason | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. | Detail > Transfer | Text | none | TECHNICAL_DESCRIPTOR_RCV.RESULT_REASON | Transfer Detail Report | yes | yes | DetailTransferTargetTechnicalResultReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Technical Result Resource Role | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. | Detail > Transfer | Text | none | TECHNICAL_DESCRIPTOR_RCV.RESOURCE_ROLE | Transfer Detail Report | yes | yes | DetailTransferTargetTechnicalResultResourceRole | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Technical Result Role Reason | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. | Detail > Transfer | Text | none | TECHNICAL_DESCRIPTOR_RCV.ROLE_REASON | Transfer Detail Report | yes | yes | DetailTransferTargetTechnicalResultRoleReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Target Type | Enables data to be organized by the resource type—for example, Agent, Queue, or IVRPort. | Enables data to be organized by the resource type—for example, Agent, Queue, or IVRPort. | Detail > Transfer | Text | none | RESOURCE_TARGET.RESOURCE_TYPE | Transfer Detail Report | yes | yes | DetailTransferTargetType | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Descriptor Key | Reserved for internal use. Enables data to be organized base don the primary key of the TECHNICAL_DESCRIPTOR table. | Reserved for internal use. Enables data to be organized base don the primary key of the TECHNICAL_DESCRIPTOR table. | Detail > Handling Attempt | Number | none | Interaction Flow Report | yes | yes | DetailHandlingAttemptTechnicalDescriptorKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Transfer Source Technical Result. | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Transfer Source Technical Result. | Detail > Handling Attempt | Character | none | TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT | Interaction Flow Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptTechnicalResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Transfer Source Technical Result. | Enables data to be organized by its disposition—its technical result and other aspects of the technical result—for example, Abandoned, Completed, Diverted, Pulled, and Transferred. Identical to Detail > Transfer Source Technical Result. | Detail > Handling Attempt > Handling Predictive Routing | Character | none | TECHNICAL_DESCRIPTOR.TECHNICAL_RESULT | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResult | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Reason | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Transfer > Source Technical Result Reason. | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Transfer > Source Technical Result Reason. | Detail > Handling Attempt | Character | none | TECHNICAL_DESCRIPTOR.RESULT_REASON | Interaction Flow Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptTechnicalResultReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Reason | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Transfer > Source Technical Result Reason. | Enables data to be organized by the reason for the technical result—for example, Abandoned-WhileRinging, AnsweredByAgent, or RouteOnNoAnswer. Identical to Detail > Transfer > Source Technical Result Reason. | Detail > Handling Attempt > Handling Predictive Routing | Character | none | TECHNICAL_DESCRIPTOR.RESULT_REASON | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Resource Role | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Transfer > Source Technical Result Role. | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Transfer > Source Technical Result Role. | Detail > Handling Attempt | Character | none | TECHNICAL_DESCRIPTOR.RESOURCE_ROLE | Interaction Flow Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptSourceTechnicalResultReasonRole | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Resource Role | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Transfer > Source Technical Result Role. | Enables data to be organized by the role that is associated by the resource—for example, Puller, Received, or RoutedTo. Identical to Transfer > Source Technical Result Role. | Detail > Handling Attempt > Handling Predictive Routing | Character | none | TECHNICAL_DESCRIPTOR.RESOURCE_ROLE | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultReasonRole | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Role Reason | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. | Detail > Handling Attempt > Handling Predictive Routing | Character | none | TECHNICAL_DESCRIPTOR.ROLE_REASON | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingTechnicalResultRoleReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | Technical Result Role Reason | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Transfer > Source Technical Result Role Reason. | Enables data to be organized by the reason of the resource role—for example, Conference-Initiator, ConferenceJoined, or PulledBackTimeout. Identical to Transfer > Source Technical Result Role Reason. | Detail > Handling Attempt | Character | none | TECHNICAL_DESCRIPTOR.ROLE_REASON | Interaction Flow Report • Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptTechnicalResultRoleReason | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | To | Enables data to be organized by the target address of the interaction. The target address is:
|
Enables data to be organized by the target address of the interaction:
|
Detail > Handling Attempt | Character | none | INTERACTION_FACT_GI2.TARGET_ADDRESS | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptTo | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | To | Enables data to be organized by the target address of the interaction. The target address is:
|
Enables data to be organized by the target address of the interaction:
|
Detail > Handling Attempt > Handling Predictive Routing | Text | none | IF_IRF_GPM_FACT_GI2.TARGET_ADDRESS | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingTo | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | To | Enables data to be organized by the target address of the interaction. The target address is:
|
Enables data to be organized by the target address of the interaction.
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Detail > Transfer | Text | none | INTERACTION_RES_FACT_TRNSFR_GI2.TARGET_ADDRESS | Transfer Detail Report | yes | yes | DetailTransferTo | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | UD Custom Key | Enables data to be organized by the primary key of user-data tables. | Enables data to be organized by the primary key of user -ata tables. | Detail > Handling Attempt | Number | none | IRF_USER_DATA_KEYS.CUSTOM_KEY_1 | yes | yes | DetailHandlingAttemptUDCustomKey | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | UD Interaction Resource ID | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT_GI2 table. | Enables data to be organized by the primary key of the INTERACTION_RESOURCE_FACT_GI2 table. | Detail > Handling Attempt | Number | none | INTERACTION_RESOURCE_FACT_GI2.INTERACTION_RESOURCE_ID • IRF_USER_DATA_KEYS.INTERACTION_RESOURCE_ID | Interaction Handling Attempt Report | yes | yes | DetailHandlingAttemptUDInteractionResourceID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/DetailAttributes | UD Interaction Resource ID | Enables data to be organized by the primary key of the IRF_USER_DATA_KEYS table. | Enables data to be organized by the primary key of the IRF_USER_DATA_KEYS table. | Detail > Handling Attempt > Handling Predictive Routing | Number | none | IF_IRF_GPM_FACT_GI2.INTERACTION_RESOURCE_ID | Predictive Routing Detail Report | yes | yes | DetailHandlingAttemptHandlingPredictiveRoutingUDInteractionResourceID | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | 15 Minutes | Enables data within the reporting interval to be organized by 15- or 30-minutes intervals. | Enables data within the reporting interval to be organized by 15- or 30-minutes intervals. | iWD > Time | Number | DATE_TIME_SUBHR.DATE_TIME_KEY • IWD_AGG_TASK_AGENT_SUBHR.DATE_TIME_KEY • IWD_AGG_TASK_CAPT_SUBHR.DATE_TIME_KEY • IWD_AGG_TASK_CLASSIF_SUBHR.DATE_TIME_KEY • IWD_AGG_TASK_QUEUE_SUBHR.DATE_TIME_KEY | iWDTime15Minutes | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range | Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes, hours, days, or weeks. | Enables data within the reporting interval to be organized by the age of the task, where age is defined in minutes, hours, days, or weeks. | iWD > Age | Number | Age Range Minutes • Age Range 15 min • Age Range 1 hour • Age Range 4 hour • Age Range 8 hour • Age Range 1 day • Age Range 1 week | AGE.AGE_* | Task Age Report • Task Age Dashboard | 9.0.013 | iWDAgeAgeRange | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 1 day | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 day ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRange1day | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 1 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 hour ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 1 hour ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRange1hour | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 15 min | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 15 minute ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 15 minute ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRange15min | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 4 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4 hour ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 4 hour ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRange4hour | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range 8 hour | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8 hour ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of 8 hour ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRange8Hour | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range Minutes | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of minute ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of minute ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRangeMinutes | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Age Range Week | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of weekly ranges. | Enables data within the reporting interval to be organized by the age of the task, where age has a granularity of weekly ranges. | iWD > Age | Number | AGE.AGE_* | iWDAgeAgeRangeWeek | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Agent Name | Enables data to be organized by the agent name. | Enables data to be organized by the agent name. | iWD > Service Objects | iWD > Agent | Text | Agent Name | AGENT_AGENT_ID | Resource Performance Report | no | 9.x | iWDAgentAgentName | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Batch ID | Enables data to be organized based on the batch number, for jobs that are processed in batches. | Enables data to be organized based on the batch number, for jobs that are processed in batches. | iWD > Service Objects | Number | ETL_AUDIT.BATCH_ID | ETL Audit Dataset | iWDServiceObjectsBatchID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Batch Last Event ID | Enables data to be organized by the ID of the last event. | Enables data to be organized by the ID of the last event. | iWD > Service Objects | Text | ETL_AUDIT.BATCH_LAST_EVENT_ID | ETL Audit Dashboard • ETL Audit Dataset | iWDServiceObjectsBatchLastEventID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | Business Value Range 5 • Business Value Range 10 • Business Value Range 50 • Business Value Range 100 • Business Value Range 500 • Business Value Range 1000 | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5_sta | Capture Point Business Value Report | iWDCaptureBusinessValueRange | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 10 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_10 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange10 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 100 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_100 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange100 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 1000 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_1000 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange1000 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 5 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_5 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange5 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 50 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_50 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange50 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Business Value Range 500 | This attribute enables data to be organized by the type of business value. | This attribute enables data to be organized by the type of business value. | iWD > Capture | Number | BUSINESS_VALUE.BUSINESS_VALUE_RANGE_500 | Capture Point Business Value Report • Capture Point Dashboard | iWDCaptureBusinessValueRange500 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Capture ID | Enables data to be organized by the ID of the task capture as issued by the originating source system. | Enables data to be organized by the ID of the task capture as issued by the originating source system. | iWD > Service Objects | Text | TASK_FACT.CAPTURE_ID • TASK_WORK_FACT.CAPTURE_ID | Task Detail Report • Task Work Detail Report | iWDServiceObjectsCaptureID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Capture Point | Enables data to be organized by the type of capture point. | Enables data to be organized by the type of capture point. | iWD > Capture | Text | CAPTURE_POINT.CAPTURE_POINT_NAME | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report | iWDCaptureCapturePoint | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category | Enables data to be organized by the type of category. | Enables data to be organized by the type of category. | iWD > Classification | Text | category.category_name | Task Detail Report • Task Work Detail Report | iWDClassificationCategory | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 10 | Enables data to be organized by the 10th category level. | Enables data to be organized by the 10th category level. | iWD | PROCESS.CATEGORY_LEVEL10 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel10 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 3 | Enables data to be organized by the 3rd category level. | Enables data to be organized by the 3rd category level. | iWD | PROCESS.CATEGORY_LEVEL3 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel3 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 4 | Enables data to be organized by the 4th category level. | Enables data to be organized by the 4th category level. | iWD | PROCESS.CATEGORY_LEVEL4 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel4 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 5 | Enables data to be organized by the 5th category level. | Enables data to be organized by the 5th category level. | iWD | PROCESS.CATEGORY_LEVEL5 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel5 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 6 | Enables data to be organized by the 6th category level. | Enables data to be organized by the 6th category level. | iWD | PROCESS.CATEGORY_LEVEL6 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel6 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 7 | Enables data to be organized by the 7th category level. | Enables data to be organized by the 7th category level. | iWD | PROCESS.CATEGORY_LEVEL7 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel7 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 8 | Enables data to be organized by the 8th category level. | Enables data to be organized by the 8th category level. | iWD | PROCESS.CATEGORY_LEVEL8 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel8 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Category Level 9 | Enables data to be organized by the 9th category level. | Enables data to be organized by the 9th category level. | iWD | PROCESS.CATEGORY_LEVEL9 | Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Process Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report • Inbound Intraday Email Process Report • Outbound Email Report | 100.0.024.0000 | iWDCategoryLevel9 | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Component | Enables data to be organized by the name of the CX Insights schema. | Enables data to be organized by the name of the CX Insights schema. | iWD > Service Objects | Text | DB_VERSION.COMPONENT | iWD DB Schema Report | iWDServiceObjectsComponent | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Custom Dimension | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. The name of this attribute was Customer Dim in some releases of GCXI. | iWD | iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue | "none" | Custom Dimension Attribute 1 • Custom Dimension Attribute 2 • Custom Dimension Attribute 3 • Custom Dimension Attribute 4 • Custom Dimension Attribute 5 | iWDCustomDim | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Customer ID | Enables data to be organized by customer ID, which is an extended attribute of a task or work item that the source system assigns. | Enables data to be organized by customer ID, which is an extended attribute of a task or work item that the source system assigns. | iWD > Service Objects | Text | CUSTOMER.CUSTOMER_ID | Task Detail Report • Task Work Detail Report | iWDServiceObjectsCustomerID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Customer Segment | Enables data to be organized by the type of customer segment. | Enables data to be organized by the type of customer segment. | iWD > Classification | Text | customer_segment.customer_segment_name | Customer Segment Service Level Report • Task Detail Report • Task Work Detail Report | iWDClassificationCustomerSegment | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Data Source Name | Enables data to be organized based on the database ID. | Enables data to be organized based on the database ID. | iWD > Service Objects | Text | ETL_AUDIT.DATA_SOURCE_NAME | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsDataSourceName | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Data Source Type | Enables data to be organized based on the type of the primary data source, which is one of CONFIG, TASK, or DATAMART. | Enables data to be organized based on the type of the primary data source, which is one of CONFIG, TASK, or DATAMART. | iWD > Service Objects | Text | ETL_AUDIT.DATA_SOURCE_TYPE | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsDataSourceType | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Date | Enables data within the reporting interval to be organized by a particular date. | Enables data within the reporting interval to be organized by a particular date. | iWD > Time | DateTime | none | CAL_DATE | DATE_TIME_*.CAL_DATE | no | iWDTimeDate | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Date Range | Enables data to be organized by a date range within the reporting interval. This attribute is used for internal computations. | Enables data to be organized by a date range within the reporting interval. This attribute is used for internal computations. | iWD > Time | Text | RELATIVE_RANGE_NAME.RANGE_NAME | no | iWDTimeDateRange | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Date Time Key DAY | Enables data to be based on the primary key of the attribute. | Enables data to be based on the primary key of the attribute. | iWD > Time | Number | none | DATE_TIME.DATE_TIME_KEY • IWD_DATE_TIME_AGENT_DAY. DATE_TIME_KEY • IWD_DATE_TIME_CAPT_DAY. DATE_TIME_KEY • IWD_DATE_TIME_CLASSIF_DAY. DATE_TIME_KEY • IWD_DATE_TIME_QUEUE_DAY. DATE_TIME_KEY | no | iWDTimeDateTimeKeyDAY | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Day | Enables data within the reporting interval to be organized by a particular day within a month and year. Day values are presented in YYYY-MM-DD format. | Enables data within the reporting interval to be organized by a particular day within a month and year. Day values are presented in YYYY-MM-DD format. | iWD > Time | Number | none | DATE_TIME.LABEL.YYYY.MM.DD | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Customer Segment Service Level Dashboard • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Dashboard • Intraday Process Report • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Queue Throughput Report • Resource Performance Dashboard • Resource Performance Report • Task Age Dashboard • Task Age Report | iWDTimeDay | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department | Enables data to be organized by the department in which the interaction was handled. | Enables data to be organized by the department in which the interaction was handled. | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue | none | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Resource Performance Dashboard • Task Age Dashboard • Task Age Report • Task Detail Report • Task Work Detail Report | iWDDepartment | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department Custom Dim Attribute 1 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDDepartmentCustomDimAttribute1 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department Custom Dim Attribute 2 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDDepartmentCustomDimAttribute2 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department Custom Dim Attribute 3 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDDepartmentCustomDimAttribute3 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department Custom Dim Attribute 4 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDDepartmentCustomDimAttribute4 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Department Custom Dim Attribute 5 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDDepartmentCustomDimAttribute5 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Employee ID | Enables data to be organized based on the employee identifier of the agent who assigned the task or work item, as reported by the source system. | Enables data to be organized based on the employee identifier of the agent who assigned the task or work item, as reported by the source system. | iWD > Agent | Text | AGENT_AGENT_ID | Resource Performance Report • Resource Performance Dashboard | iWDAgentEmployeeID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Employee ID | Enables data to be organized based on the employee identifier of the agent who assigned the task or work item, as reported by the source system. | Enables data to be organized based on the employee identifier of the agent who assigned the task or work item, as reported by the source system. | iWD > Service Objects | Number | AGENT.AGENT_ID | iWDServiceObjectsResourceID | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | ETL Audit Key | Enables data to be organized based on the technical key that identified the DataMart job. | Enables data to be organized based on the technical key that identified the DataMart job. | iWD > Service Objects | Text | ETL_AUDIT.ETL_AUDIT_KEY | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsETLAuditKey | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Finish Time | Enables data to be organized based on the date and time when the job finished. | Enables data to be organized based on the date and time when the job finished. | iWD > Service Objects | Text | ETL_AUDIT.ETL_AUDIT_FINISH_TIME | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsFinishTime | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | First Extracted Event ID | Enables data to be organized based on the ID of the first event in the range of IDs that were processed. | Enables data to be organized based on the ID of the first event in the range of IDs that were processed. | iWD > Service Objects | Number | ETL_AUDIT.FIRST_EXTRACTED_EVENT_ID | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsFirstExtractedEventID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Hour | Enables data within the reporting interval to be organized by a particular hour within a day. Hour values are presented in YYYY-MM-DD-HH24 format. | Enables data within the reporting interval to be organized by a particular hour within a day. Hour values are presented in YYYY-MM-DD-HH24 format. | iWD > Time | Character | hour_lov | DATE_TIME.LABEL_YYYY_MM_DD_HH24 | iWDTimeHour | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Interaction ID | Enables data to be organized based on the task ID, which is a unique identifier within a given Interaction Server database. | Enables data to be organized based on the task ID, which is a unique identifier within a given Interaction Server database. | iWD > Service Objects | Number | .interaction_ID | Task Detail Report • Task Work Detail Report | iWDServiceObjectsInteractionID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Interaction Subtype | Enables data to be organized by the interaction subtype | Enables data to be organized by the interaction subtype. For Inbound interaction type, the following values are typical: InboundNew, InboundCustomerReply. For Outbound interaction type: OutboundNew, OutboundReply, OutboundAcknowledgement, OutboundAutoResponse, OutboundCollaborationInvite, OutboundRedirect. | iWD > Agent | Character | INTERACTION_TYPE.[INTERACTION_TYPE_SUBTYPE] | Task Detail Report • Task Work Detail Report • Resource Performance Report | 9.0.016.03 | iWDClassificationInteractionSubtype | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Interaction Type | Enables data to be organized by the interaction type | Enables data to be organized by the interaction type. This field is set to one of the following values: Unknown, Inbound, Outbound. | iWD > Agent | Character | INTERACTION_TYPE.[INTERACTION_TYPE_NAME] | Task Detail Report • Task Work Detail Report • Resource Performance Report | 9.0.016.03 | iWDClassificationInteractionType | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Job Type | Enables data to be organized based on the type of job, which is one of INTRADAY or HISTORICAL. | Enables data to be organized based on the type of job, which is one of INTRADAY or HISTORICAL. | iWD > Service Objects | Text | .ETL_AUDIT.Z_JOB_TYPE | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsJobType | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Agent Name | Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. | Enables data to be organized by name of the agent who was last assigned the task or work item, as captured by the source system. | iWD > Service Objects | ID • Last Agent Name | no | 9.x | iWDServiceObjectsLastAgentName | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Employee ID | Enables data to be organized by ID of the employee identifier who was last assigned the task or work item, as captured by the source system. | Enables data to be organized by ID of the employee identifier who was last assigned the task or work item, as captured by the source system. | iWD > Service Objects | Number | AGENT.AGENT_ID | iWDServiceObjectsLastResourceID | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Extracted Event ID | Enables data to be organized based on the ID of the last event in the range of IDs that were processed. | Enables data to be organized based on the ID of the last event in the range of IDs that were processed. | iWD > Service Objects | Number | ETL_AUDIT.LAST_EXTRACTED_EVENT_ID | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsLastExtractedEventID | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Interval Date Key | Enables data to be organized based on the last date interval that was processed by the aggregate ETL scripts. | Enables data to be organized based on the last date interval that was processed by the aggregate ETL scripts. | iWD > Service Objects | Text | ETL_AUDIT.LAST_INTERVAL_DATE_KEY | ETL Audit Dataset • ETL Audit Dashboard | no | iWDServiceObjectsLastIntervalDateKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Last Interval Time Key | Enables data to be organized based on the last time interval that was processed by the aggregate ETL scripts. | Enables data to be organized based on the last time interval that was processed by the aggregate ETL scripts. | iWD > Service Objects | Text | ETL_AUDIT.LAST_INTERVAL_TIME_KEY | ETL Audit Dataset • ETL Audit Dashboard | no | iWDServiceObjectsLastIntervalTimeKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Media Channel | Enables data to be organized by the type of media channel. | Enables data to be organized by the type of media channel. | iWD > Classification | Text | media_channel.media_channel_name | Task Detail Report • Task Work Detail Report | iWDClassificationMediaChannel | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Media Type | Enables data to be organized by media type. | Enables data to be organized by media type. It is one of the following values: workitem, email, Unknown. | iWD | Character | MEDIA_TYPE.[MEDIA_TYPE_NAME] | Intraday Process Report • Capture Point Business Value Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Resource Performance Report • Task Age Report • Task Detail Report • Task Work Detail Report | 9.0.016.03 | iWDClassificationMediaType | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Month | Enables data within the reporting interval to be organized by a particular month within a year. Month values are presented in YYYY-MM format. | Enables data within the reporting interval to be organized by a particular month within a year. Month values are presented in YYYY-MM format. | iWD > Time | Number | none | F_MONTH, MONTH | DATE_TIME.LABEL_YYYY_MM | iWDTimeMonth | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Month Year Ago | Used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the first year of the comparison. Month values are presented in YYYYMM format. | Used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the first year of the comparison. Month values are presented in YYYYMM format. | iWD > Time | Text | none | MONTH_YEAR_AGO | DATE_TIME_YEAR_AGO.LABEL_YYYY_MM | iWDTimeMonthYearAgo | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Month Year Next | Used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the second year of the comparison. Month values are presented in YYYY-MM format. | Used in the Interaction Volume Summary Report to enable year-by-year comparisons of data that is aggregated by month. This attribute is specifically for the second year of the comparison. Month values are presented in YYYY-MM format. | iWD > Time | Text | none | MONTH_YEAR_NEXT | DATE_TIME_YEAR_NEXT.LABEL_YYYY_MM | iWDTimeMonthYearNext | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Priority Range | Enables data to be organized by the type of priority. | Enables data to be organized by the type of priority. | iWD > Queue | Text | Priority Range 5 • Priority Range 10 • Priority Range 50 • Priority Range 100 • Priority Range 500 • Priority Range 1000 | priority.priority_range_*_start | Queue Priority Range Report | no | iWDQueuePriorityRange | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process | Enables data to be organized by the type of process or application. | Enables data to be organized by the type of process or application. | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue | "none" | process.process_name | Capture Point Business Value Report • Capture Point Dashboard • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Resource Performance Dashboard • Task Age Dashboard • Task Age Report • Task Detail Report • Task Work Detail Report | yes | yes | iWDProcess | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Custom Dim Attribute 2 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDProcessCustomDimAttribute2 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Custom Dim Attribute 3 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDProcessCustomDimAttribute3 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Custom Dim Attribute 4 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDProcessCustomDimAttribute4 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Custom Dim Attribute 5 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDProcessCustomDimAttribute5 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Custom Dim Attribute1 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDProcessCustomDimAttribute1 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Process Name | Enables data to be organized based on the name of the job that processed the records. | Enables data to be organized based on the name of the job that processed the records. | iWD > Service Objects | Number | ETL_AUDIT.PROCESS_NAME | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsProcessName | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Product | Enables data to be organized by the type of product. | Enables data to be organized by the type of product. | iWD > Classification | Text | product.product_type | Customer Segment Service Level Report • Task Detail Report • Task Work Detail Report | iWDClassificationProduct | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Product Subtype | Enables data to be organized by the sybtype of product. | Enables data to be organized by the subtype of product. | iWD > Classification | Text | product.product_subtype | Task Detail Report • Task Work Detail Report | iWDClassificationProductSubtype | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | QA Review Disposition Code | Enables data to be organized by the disposition code type. | Enables data to be organized by the disposition code type. | iWD > Email | QA Review Disposition Code | QA_REVIEW_DISP_CODE.QA_REVIEW_DISP_CODE_NAME | yes | yes | 9.0.019 | iWDEmailQAReviewDispositionCode | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Quarter | Enables data within the reporting interval to be organized by a particular quarter within a year. Quarter values are presented in YYYY-QQ format. | Enables data within the reporting interval to be organized by a particular quarter within a year. Quarter values are presented in YYYY-QQ format. | iWD > Time | Character | none | F_QRTR, QRTR | DATE_TIME.LABEL_YYYY_QQ | iWDTimeQuarter | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Queue | Enables data to be organized by the type of queue. | Enables data to be organized by the type of queue. | iWD > Queue | iWD > Agent | Text | queue.queue_name | Queue Priority Range Report • Queue Task Duration Report • Task Detail Report • Task Work Detail Report | no | iWDQueueQueue | |||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Result Code | Enables data to be organized by the type of result code. | Enables data to be organized by the type of result code. | iWD > Agent | Text | RESULT_CODE.RESULT_CODE_NAME | Task Detail Report • Task Work Detail Report | iWDAgentResultCode | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Service Date Time Key | Enables data to be organized by a key for a particular date and time from the relevant table. | Enables data to be organized by a key for a particular date and time from the relevant table. | iWD > Time | Number | DATE_TIME_*.DATE_TIME_KEY • IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY • DATE_TIME.DATE_TIME_KEY • IWD_AGG_TASK_*.DATE_TIME_KEY | no | iWDTimeServiceDateTimeKey | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Solution | Enables data to be organized by solution. | Enables data to be organized by solution. | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue | solution.solution_name | no | iWDSolution | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Source Process | Enables data to be organized by the type of source process. | Enables data to be organized by the type of source process. | iWD > Classification | Text | source_process.source_process_type | Task Detail Report • Task Work Detail Report | iWDClassificationSourceProcess | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Source Process Subtype | Enables data to be organized by the subtype of source process. | Enables data to be organized by the subtype of source process. | iWD > Classification | Text | source_process.source_process_subtype | Task Detail Report • Task Work Detail Report | iWDClassificationSourceProcessSubtype | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Source Tenant | Enables data to be organized by the type of source tenant. | Enables data to be organized by the type of source tenant. | iWD > Classification | Text | source_tenant.source_tenant_name | Task Detail Report • Task Work Detail Report | iWDClassificationSourceTenant | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Source Tenant | Enables data to be organized by the type of source tenant. | Enables data to be organized by the type of source tenant. | iWD > Service Objects | Number | SOURCE_TENANT.SOURCE_TENANT_NAME | iWDServiceObjectsSourceTenant | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Start Date Time Key | Enables data to be organized by a key for a particular date and time from the relevant table. | Enables data to be organized by a key for a particular date and time from the relevant table. | iWD > Time | Number | none | IWD_AGG_TASK_*_SUBHR.DATE_TIME_KEY • DATE_TIME_*.DATE_TIME_KEY | no | iWDTimeStartDateTimeKey | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Start Time | Enables data to be organized based on the date and time at which the job started. | Enables data to be organized based on the date and time at which the job started. | iWD > Service Objects | Text | iWDServiceObjectsStartTime | |||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Status | Enables data to be organized based on job status, which is one of FINISHED, IN PROGRESS, FAILED. | Enables data to be organized based on job status, which is one of FINISHED, IN PROGRESS, FAILED. | iWD > Service Objects | Text | ETL_AUDIT.STATUS | ETL Audit Dataset • ETL Audit Dashboard | iWDServiceObjectsStatus | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Subversion | Enables data to be organized by the version number of the CX Insights schema. | Enables data to be organized by the version number of the CX Insights schema. | iWD > Service Objects | Text | DB_VERSION.VERSION | iWD DB Schema Report | no | iWDServiceObjectsSubversion | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant | Enables data to be organized by tenant. | Enables data to be organized by tenant. | iWD | tenant.tenant_name | Capture Point Business Value Report • Capture Point Report • Capture Point Task Duration Report • Customer Segment Service Level Report • Intraday Backlog Summary • Intraday Process Report • Intraday Process Dashboard • Process Volume Report • Queue Priority Range Report • Queue Task Duration Report • Resource Performance Report • Task Work Detail Report | no | iWDTenant | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant | Enables data within the reporting interval to be organized by tenant. For multi-tenant environments, the GCXI Project connection points to only one Info Mart tenant schema. New connections are required for access to other tenant schemas. | Enables data within the reporting interval to be organized by tenant. For multi-tenant environments, the GCXI Project connection points to only one Info Mart tenant schema. New connections are required for access to other tenant schemas. | iWD > Service Objects | Number | TENANT.TENANT_NAME | no | iWDServiceObjectsTenant | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant Custom Dim Attribute 1 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDTenantCustomDimAttribute1 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant Custom Dim Attribute 2 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDTenantCustomDimAttribute2 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant Custom Dim Attribute 3 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDTenantCustomDimAttribute3 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant Custom Dim Attribute 4 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDTenantCustomDimAttribute4 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Tenant Custom Dim Attribute 5 | Enables data to be organized by the type of custom dimension. | Enables data to be organized by the type of custom dimension. | iWD | Task Detail Report • Task Work Detail Report | no | iWDTenantCustomDimAttribute5 | ||||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Version | Enables data to be organized by the version number of the CX Insights schema. | Enables data to be organized by the version number of the CX Insights schema. | iWD > Service Objects | Text | DB_VERSION.LVL | iWD DB Schema Report | no | iWDServiceObjectsVersion | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Week | Enables data within the reporting interval to be organized by a particular week within a year. Week value are presented in YYYY-WE format. | Enables data within the reporting interval to be organized by a particular week within a year. Week values are presented in YYYY-WE format. | iWD > Time | Number | none | DATE_TIME.LABEL_YYYY_WE | iWDTimeWeek | |||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/IWDAttributes | Year | Enables data within the reporting interval to be organized by year, in four-digit format (YYYY). | Enables data within the reporting interval to be organized by year, in four-digit format (YYYY). | iWD > Time | Number | none | F_YEAR, YEAR | DATE_TIME.LABEL_YYYY | iWDTimeYear | ||||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes | Campaign | Enables data to be organized by the name of the outbound campaign. | Enables data to be organized by the name of the outbound campaign. | Outbound Contact | Outbound Contact > Agent Contact • Outbound Contact > Contact Attempt | campaignname_lov | A_CA_CAMPAIGN_NAME, CA_CAMPAIGN_NAME | CAMPAIGN.CAMPAIGN_NAME | Agent Outbound Campaign Report • Campaign Callbacks Summary Report • Campaign Summary Report | yes | yes | OutboundContactCampaign | |||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes | Campaign Group | Enables data to be organized by the group associated with the outbound campaign. | Enables data to be organized by the group associated with the outbound campaign. | Outbound Contact | Outbound Contact > Agent Contact • Outbound Contact > Contact Attempt | Group Name | A_CA_CAMPAIGN_GROUP_NAME, CA_CAMPAIGN_GROUP_NAME | CAMPAIGN.CAMPAIGN_NAME • GROUP_CA.GROUP_NAME | yes | yes | OutboundContactCampaignGroup | ||||||||||
| Draft:PEC-REP/Library/GCXIPRGLibrary/Outbound ContactAttributes | Campaign Group Key | Reserved for internal calculations. | Reserved for internal calculations. | Outbound Contact | ??? | AG2_AGENT_CAMPAIGN_*.CAMPAIGN_GROUP_KEY • AG2_CAMPAIGN_*.CAMPAIGN_GROUP_KEY • GROUP_CA.GROUP_KEY | yes | yes | OutboundContactCampaignGroupKey |