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| Page | tableName | shortDesc | tableDesc | subjectAreas | introduced | modified | discontinued | dataExport | partitioned |
|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR ACTIVITY | SDR_ACTIVITY | Allows SDR facts to be described based on the activities in the application session. | This dimension table enables Session Detail Record (SDR) facts to be described based on the activities encountered during the application session. Each row describes one activity (for example, booking an airline ticket). | PLACEHOLDER | 8.5.007. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (data type for the NAME column modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR APPLICATION | SDR_APPLICATION | Allows SDR facts to be described based on the attributes of the Designer application. | This dimension table enables Session Detail Record (SDR) facts to be described based on attributes of the Designer application that managed the session. Each row describes one application. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for the APPLICATION_* columns modified in single-language databases) • 8.5.003 (in Oracle, fields with VARCHAR data types use explicit CHAR character-length semantics) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR BOTS FACT | SDR_BOTS_FACT | Represents bot activity during interaction flows orchestrated by Genesys Designer applications. | This table describes voice bot and chat bot activity during interaction flows orchestrated by applications developed with Genesys Designer. Each row in this table records a bot session, which represents a single conversation between a customer and the bot service that was invoked by the Bot block in the Designer application, while the interaction was being processed by the application. A session starts when the Bot block receives voice or chat input from the customer and ends when Designer either moves to an intent block or to an Error Handler block. There might be multiple bot sessions within a single Session Detail Record (SDR) session. Writer's note: Should we say anything about how this bot reporting does or does not relate to bot activity recorded in CHAT_SESSION_FACT (link)? To put it another way: Is there any possibility of confusion if a user follows the trail from SDR_BOTS_FACT through SDR_SESSION_FACT and INTERACTION_FACT to CHAT_SESSION_FACT? |
8.5.015.19. Supported only in certain Genesys Multicloud CX and on-premises deployments. | 8.5.116.45 (size of the SESSION_ID column increased) • 8.5.116.12 (STEPCOUNT added) | yes | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CALL DISPOSITION | SDR_CALL_DISPOSITION | Allows SDR facts to be described based on the disposition of the interaction. | This dimension table enables Session Detail Record (SDR) facts to be described based on the disposition, which represents the status of the interaction at the time it exited the call flow. Each row describes one possible disposition, such as whether the interaction was routed to an agent or the caller hung up. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for the FINAL_DISPOSITION column modified in single-language databases and for the DISPOSITION_TYPE and DISPOSITION_CATEGORY columns in single- and multi-language databases) • 8.5.007 (FINAL_DISPOSITION column added) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CALL TYPE | SDR_CALL_TYPE | Allows SDR facts to be described based on the call type. | This dimension table enables Session Detail Record (SDR) facts to be described based on the call type. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for the CALL_TYPE and MEDIA_TYPE columns modified in single-language databases) • 8.5.008 (MEDIA_TYPE column added) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CUST ATRIBUTES | SDR_CUST_ATRIBUTES | Allows SDR facts to be described based on attributes attached to the SDR for reporting purposes. | This dimension table enables Session Detail Record (SDR) facts to be described based on the attributes that applications attach to SDRs for reporting purposes. The attributes are specified in the attributeslist field in the SDR (see the SDR Fields Reference in the Designer documentation). Note that the word "attribute" is misspelled in the database table and column names. |
PLACEHOLDER | 8.5.005. Supported in certain Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for ATRIBUTE_NAME modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR CUST ATRIBUTES FACT | SDR_CUST_ATRIBUTES_FACT | Records attribute values that applications attach to SDR for reporting purposes. | This fact table contains a record of the attribute values that applications attach to SDR for reporting purposes. A new row is added for each attribute that is attached (for example, DNIS of the destination phone number). A row is updated when a new value is reported for an existing attribute. Important The SDR attributes are different from UserEvent (attached) data.Note that the word "attribute" is misspelled in the database table name. |
PLACEHOLDER | 8.5.005. Supported in certain Genesys Multicloud CX deployments only. | 8.5.116.45 (size of the SESSION_ID column increased) • 8.5.010.16 (UPDATE_AUDIT_KEY added) | yes | yes | |
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR ENTRY POINT | SDR_ENTRY_POINT | Allows SDR facts to be described based on the DNIS. | This dimension table enables Session Detail Record (SDR) facts to be described based on how the interaction entered the contact center. Each row describes one DNIS. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for DNIS modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXIT POINT | SDR_EXIT_POINT | Allows SDR facts to be described based on the exit point of the self-service application. | This dimension table enables Session Detail Record (SDR) facts to be described based on the point at which the self-service phase completed and the VoiceXML application exited. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for APPLICATION_EXIT_POINT modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT HTTP REST | SDR_EXT_HTTP_REST | Allows SDR facts to be described based on the URLs invoked for external HTTP requests. | This dimension table enables Session Detail Record (SDR) facts to be described based on the URLs used by the application for calls to external RESTful services. Each row describes one URL. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for URL modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST | SDR_EXT_REQUEST | Allows SDR facts to be described based on attributes of external service requests. | This dimension table enables Session Detail Record (SDR) facts to be described based on attributes of requests the application made for external services. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for the following columns modified in single-language databases: REQUEST_NAME, REQUEST_TYPE, METHOD) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST FACT | SDR_EXT_REQUEST_FACT | Represents a particular invocation of an external service. | Each row in this table describes a particular invocation of an external service, starting when the request was made and ending with the outcome of the service. | 8.5.004.09. Supported in Genesys Multicloud CX deployments only. | 8.5.116.45 (size of the SESSION_ID column increased) • 8.5.010.16 (UPDATE_AUDIT_KEY added) | yes | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT REQUEST OUTCOME | SDR_EXT_REQUEST_OUTCOME | Allows SDR facts to be described based on the outcome of external service requests. | This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of requests the application made for external services. | 8.5.004.09. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for SUCCESS modified in single-language databases) | yes | |||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR EXT SERVICE OUTCOME | SDR_EXT_SERVICE_OUTCOME | Allows SDR facts to be described based on the outcome of custom services. | This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of a custom service or an HTTP REST request, if one has been requested for the call. | PLACEHOLDER | 8.5.004. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for SERVICE_NAME and SERVICE_RESPONSE_DESC modified in single- and multi-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR GEO LOCATION | SDR_GEO_LOCATION | Allows SDR facts to be described based on the geographical location of the data center. | This dimension table enables Session Detail Record (SDR) facts to be described based on the geographical location of the caller. | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for COUNTRY_CODE modified in single-language databases and for COUNTRY_NAME, REGION, and TIMEZONE modified in single- and multi-language databases) | yes | |||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR INPUT | SDR_INPUT | Allows SDR facts to be described based on the input block. | This dimension table enables Session Detail Record (SDR) facts to be described based on the input block that provided menu-driven or user input to the application. | PLACEHOLDER | 8.5.004.09. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for INPUT_NAME and INPUT_TYPE modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR INPUT OUTCOME | SDR_INPUT_OUTCOME | Allows SDR facts to be described based on the outcome of the caller's voice or DTMF input. | This dimension table enables Session Detail Record (SDR) facts to be described based on the outcome of the caller's voice or DTMF input, such as whether a particular menu selection succeeded and the number of input attempts for a particular menu selection that were not received or matched. | PLACEHOLDER | 8.5.004.09. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for the following columns modified in single-language databases: SELECTED_OPTION, STRIKEOUT, SUCCESS) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR LANGUAGE | SDR_LANGUAGE | Allows SDR facts to be described based on the language in which the call was conducted. | This dimension table enables Session Detail Record (SDR) facts to be described based on the language in which the call was conducted. Each row describes one language. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for LANGUAGE_CODE and LANGUAGE_NAME modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR MESSAGE | SDR_MESSAGE | Allows SDR facts to be described based on the prompt messages that were used. | This dimension table enables Session Detail Record (SDR) facts to be described based on the prompt messages that were used during self-service. Each row in the table describes one message file. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for MESSAGE_FILE modified in single-language databases) | yes | ||
| Draft:PEC-REP/Library/PDMLibraryGIM/Table-SDR MILESTONE | SDR_MILESTONE | Allows SDR facts to be described based on the milestones that the user reached. | This dimension table enables Session Detail Record (SDR) facts to be described based on milestones that the user reached during the call. Each row describes a combination of milestones that are defined in the Application. | PLACEHOLDER | 8.5.001. Supported in Genesys Multicloud CX deployments only. | 8.5.010 (in Microsoft SQL Server, data type for MILESTONE and MILESTONE_PATH modified in single- and multi-language databases) | yes |