Cargo query
Showing below up to 20 results in range #101 to #120.
View (previous 20 | next 20) (20 | 50 | 100 | 250 | 500)
| Page | folderName | longDesc | shortDesc | cloud | premise | project | notproject | introduced | modified | discontinued | anchor |
|---|---|---|---|---|---|---|---|---|---|---|---|
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer | The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders. | The root Designer folder. Objects in this folder enable the organization and measurement of Info Mart agent data based on high-level characteristics of Interactive-Voice-Response (IVR) session. Other objects in this folder are organized into subfolders. | 9.0.007.03 | Designer | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Activity | Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications. | Objects in this folder enable the organization and measurement of Info Mart agent data based on interaction-related activities that are conducted by active agents at their DNs, and associated with Designer applications. | 9.0 | DesignerActivity | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Bot | Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications. | Objects in this folder enable the organization and measurement of data related to interactions involving bots, and associated with Designer applications. | 9.0.016.02 | DesignerBot | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session | Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session. | Objects in this folder enable the organization and measurement of Info Mart agent data based on characteristics of the session. | 9.0.007.03 | DesignerSession | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session > Detail | Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics. | Objects in this folder enable the organization and measurement of Info Mart data based on detailed session characteristics. | 9.0.007.03 | DesignerSessionDetail | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session Block | Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block. | Objects in this folder enable the organization and measurement of Info Mart agent data based on traffic in each application block. | 9.0.007.03 | DesignerSessionBlock | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Session Milestone | Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones. | Objects in this folder enable the organization and measurement of Info Mart data that describes call progress through defined milestones. | 9.0.007.03 | DesignerSessionMilestone | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Designer | Designer > Survey | Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys. | Objects in this folder enable the organization and measurement of Info Mart data based on customer responses to post-call surveys. | 9.0.007.03 | DesignerSurvey | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail | The root folder for low-level interaction and agent details. Refer to the descriptions of the subfolders for more information. | The root folder for low-level interaction and agent details. Refer to the descriptions of the subfolders for more information. | 9.0.007.03 | Detail | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of interactions that are stored mostly in the INTERACTION_RESOURCE_FACT Info Mart table. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of interactions that are stored mostly in the INTERACTION_RESOURCE_FACT Info Mart table. | 9.0.007.03 | DetailHandlingAttempt | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt > Handling Predictive Routing | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of Predictive Routing interactions. | Objects in this folder enable the organization, measurement, and filtering of Info Mart data, based on the details of Predictive Routing interactions. | 9.0.007.03 | DetailHandlingAttemptHandlingPredictiveRouting | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Handling Attempt > Handling User Data Example | Objects in this folder enable the measurement of Info Mart data based on custom userdata attributes. | Objects in this folder enable the measurement of Info Mart data based on custom userdata attributes. | 9.0.011 | DetailHandlingAttemptHandlingUserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer | Objects in this folder enable the organization, measurement, and filtering of transferred interactions. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions. | 9.0.007.03 | DetailTransfer | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer > Source User Data Example | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the source of the transfer. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the source of the transfer. | 9.0.011 | DetailTransferSourceUserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/Detail | Detail > Transfer > Target User Data Example | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the target of the transfer. | Objects in this folder enable the organization, measurement, and filtering of transferred interactions based on the target of the transfer. | 9.0.011 | DetailTransferTargetUserDataExample | ||||||
| PEC-REP/Library/GCXIPRGLibrary/IWD | iWD | 9.0.011.00 | iWD | ||||||||
| PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Age | Objects in this folder enable the organization and measurement of agent data based on age. | Objects in this folder enable the organization and measurement of agent data based on age. | 9.0.013 | iWDAge | ||||||
| PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Agent | Objects in this folder enable the organization and measurement of agent data based on high-level characteristics of agent interactions. | Objects in this folder enable the organization and measurement of agent data based on high-level characteristics of agent interactions. | 9.0.011.00 | iWDAgent | ||||||
| PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Capture | The root folder for capture-related subfolders and their components. | The root folder for capture-related subfolders and their components. | 9.0.011.00 | iWDCapture | ||||||
| PEC-REP/Library/GCXIPRGLibrary/IWD | iWD > Classification | The root folder for classification-related subfolders and their components. | The root folder for classification-related subfolders and their components. | 9.0.011.00 | iWDClassification |