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Showing below up to 100 results in range #201 to #300.
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| Page | Connection | Source | SourceType | Destination | DestinationType | Protocol | Port | Purpose | Classification |
|---|---|---|---|---|---|---|---|---|---|
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 10 | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 8092 | GES queries the GWS Configuration Service to obtain privileges and permissions for the authenticated user. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 11 | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 4d384b74-f61d-48f7-bace-30048213bf99 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 9098 | GES starts a session in ORS when it is time to put the callback in the queue for an agent. To initiate the ORS session, GES stores an entry in the Voice Microservice's Redis (using port 6379), rather than communicating directly with ORS. Once the ORS session is started, GES regularly queries the ORS session (using port 9098) for diagnostics information about the callback. In addition, GES might send events to control the ORS session; for example, when the callback is cancelled through the API or UI. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 12 | 4d384b74-f61d-48f7-bace-30048213bf99 | Service | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 3050 | The callback ORS session updates the state and storage of the callback record in GES. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 13 | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | c4749716-a442-4050-ab1a-ca34e082b5c0 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 5580 | GES queries URS to obtain the estimated wait time of virtual queues. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 14 | 7e3f500e-c7d5-4f0e-a62d-f7a002178a90 | Service | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 3050 | When the CALLBACK_SETTINGS data table is published in Designer, Designer sends the changed callback service configurations to GES. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 15 | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 3aee73ed-68e0-4c70-8693-2421c68b86cd | Third Party | 475629ea-09b1-4143-be72-251adce39c5a | 6379 | GES uses Redis for in-memory data store for quick retrieval. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 16 | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 0ba161af-bd35-4a05-9067-ebbee9b5fe94 | 5432 | GES uses Postgres as a persistent data store. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-CAB/Current/CABPEGuide/ArchitectureMain | 17 | Prometheus | Other | 58e238b9-a7f6-4af9-8050-0fe1b7cb1c39 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 3050 | GES provides metrics for monitoring and alerting with Prometheus. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 1 | Async API custom client | Other | Digital Channels through Third-Party Messaging API | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Delivers messages to Digital Channels and sends messages from Digital Channels. | 49262553-a712-4cbb-ac03-9727b98fda15 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 2 | Genesys Widgets | UI | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Chat interaction data. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 3 | 9cbd9a42-4bdc-4205-948a-8c130eb304a2 | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | cf63cff8-5eb7-4823-aad0-de7977e9f7f3 | 443 | Data for chat, social media, and SMS interactions. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 4 | 7e3f500e-c7d5-4f0e-a62d-f7a002178a90 | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | Routing information for various Digital Channels. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 5 | c4749716-a442-4050-ab1a-ca34e082b5c0 | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | Chat communication for routing and self-service purposes | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 6 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | f6c01647-5463-4b6a-9e34-8a49123f32e6 | 80 | Outbound campaign data and record statuses. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 7 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | af92939e-0b96-4f19-8cb1-2626ad45ddd1 | 80 | Interaction management and configuration access. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 8 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 9c5d5ebb-573a-4272-a662-fcb8e8238261 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | Access to contact and interaction history. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 9 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 3aee73ed-68e0-4c70-8693-2421c68b86cd | Third Party | 475629ea-09b1-4143-be72-251adce39c5a | Shared real-time data for ongoing chat sessions. | f12b7433-c91c-4da4-bd6e-445684e38560 | |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 10 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 0ba161af-bd35-4a05-9067-ebbee9b5fe94 | Provisioning data and authentication information for third-party bots. | f12b7433-c91c-4da4-bd6e-445684e38560 | |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 11 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | Third-Party SMS and Email aggregators | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | b2dff270-19d6-4258-a380-da06305a143c | |
| Draft:PEC-DC/Current/DCPEGuide/Architecture | 12 | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | Interactions Webhooks | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Notifications about state changes in chat and secure email interactions. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 1 | Browser | Other | 9cbd9a42-4bdc-4205-948a-8c130eb304a2 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | HTML 5 content required to render GPA in the browser. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 2 | Browser | Other | 6f7f1a8d-4e60-4b8d-a6f0-8cafdbdf0a3e | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Authentication information (depending on authentication model), such as user credentials, JWT token, and so on. Refer to Genesys Authentication Private Edition Guide. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 3 | Browser | Other | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Refer to Genesys Web Services and Applications Private Edition Guide.
|
b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 4 | Browser | Other | 12d65e68-20aa-4cf7-848f-cc4358c67b25 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | VoIP control and media streams of WebRTC calls. Refer to WebRTC Private Edition Guide. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 5 | Browser | Other | 97884a5d-324e-4067-8444-8369ca96ffb8 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Metrics, Events, and Logs (cleared of customer data) generated by the browser. Refer to Telemetry Service Private Edition Guide. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 6 | Browser | Other | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Digital interaction content. Refer to Digital Channels Private Edition Guide. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 7 | GPA | UI | SFDC | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | ???? | Communication with SFDC. | |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 8 | Browser | Other | Inbound Gateway | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | HTML 5 content required to render GPA in the browser. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 9 | Ingress proxy | Other | Ingress controller | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | HTML 5 content required to render GPA in the browser. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-GPA/Current/GPAPEGuide/Architecture | 10 | Ingress controller | Other | 9cbd9a42-4bdc-4205-948a-8c130eb304a2 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 8080 | HTML 5 content required to render GPA in the browser. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 1 | b2d1432d-5111-43be-90fa-3abe7e48df15 | Service | Email Service Provider | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 25, 443, 587, 993 | Email pulls email items from IMAP, Gmail, or Graph mailboxes. Pushes email items over SMTP, Graph, or Gmail. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 2 | b2d1432d-5111-43be-90fa-3abe7e48df15 | Service | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Email saves the following data in IWD:
The port is configurable. |
2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 3 | Source system | Other | Application Gateway | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Data sync on work items. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 4 | Application Gateway | Other | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Data sync on UI management, work items, configuration details, and reports. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 5 | IWD Service (Cluster IP) | Other | IWD Pod | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Data sync on UI management, work items, configuration details, and reports. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 6 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 0d238336-2626-4954-8be3-2f1e16fdd0ce | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 9200 | Data sync on work items. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 7 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3aee73ed-68e0-4c70-8693-2421c68b86cd | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 6379 | Runtime cache. The port is configurable. |
2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 8 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Data sync on work items, emails, and configuration details. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 9 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Retrieves reporting events from IWD. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 10 | Prometheus | Other | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 10052 | Metrics for monitoring and alerting with Prometheus. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 11 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 80 | Task submission (for distribution), task retrieval, task stopping, and task status synchronization are done through GWS (pull). | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 12 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 80 | IWD retrieves configuration data such as Tenant service configuration and API keys from Digital Channels. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 13 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | IWD Data Mart queries GWS to authorize and get token for requests to Digital Channels. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 14 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | Genesys Info Mart Postgres DB | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Agent details such as name are copied from GIM table to IWD DM table. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 15 | 1f419ea4-5e6e-4052-abc1-c56ff55106e2 | Service | IWD Datamart Tenant Postgres DB | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | GCXI retrieves data aggregated by IWD Data Mart to present it on the IWD related reports. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture | 16 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | IWD Datamart Tenant Postgres DB | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | IWD Data Mart job saves the aggregated events. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 1 | b2d1432d-5111-43be-90fa-3abe7e48df15 | Service | Email Service Provider | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 25, 443, 587, 993 | Email pulls email items from IMAP, Gmail, or Graph mailboxes. Pushes email items over SMTP, Graph, or Gmail. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 2 | b2d1432d-5111-43be-90fa-3abe7e48df15 | Service | f1d380bf-42b1-4b67-9d27-d574bad90c86 | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 25, 443, 587 993 | Email pulls email items from IMAP, Gmail, or Graph mailboxes. Pushes email items over SMTP, Graph, or Gmail. | |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 3 | b2d1432d-5111-43be-90fa-3abe7e48df15 | Service | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 (Configurable) | Email saves the following data in IWD:
|
2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 4 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | Application Gateway | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Data sync on UI management, work items, configuration details, and reports. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 5 | Source system | Other | Application Gateway | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Data sync on work items. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 6 | Application Gateway | Other | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Data sync on UI management, work items, configuration details, and reports. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 7 | IWD Service (Cluster IP) | Other | IWD Pod | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Data sync on UI management, work items, configuration details, and reports. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 8 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 0d238336-2626-4954-8be3-2f1e16fdd0ce | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 9200 | Data sync on work items. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 9 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3aee73ed-68e0-4c70-8693-2421c68b86cd | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 6379 (Configurable) | Runtime cache. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 10 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Data sync on work items, emails, and configuration details. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 11 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 4024 | Retrieves reporting events from IWD. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 12 | Prometheus | Other | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 10052 | Metrics for monitoring and alerting with Prometheus. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 13 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 80 | Task submission (for distribution), task retrieval, task stopping, and task status synchronization are done through GWS (pull). | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 14 | 61134e9d-ba5b-4bbf-835a-81c0536c916f | Service | 9e7aa6a5-e8c6-4d8c-816f-4790127eabe7 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 80 | IWD retrieves configuration data such as Tenant service configuration and API keys from Digital Channels. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 16 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | 11ff3d39-ae2b-4526-b7e5-7dcdf781ef01 | Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | IWD Data Mart queries GWS to authorize and get token for requests to Digital Channels. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 17 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | 3b2bdfd2-9eb1-4a99-a181-356f2704bc02 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Agent details such as name are copied from GIM table to IWD DM table. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 19 | 1f419ea4-5e6e-4052-abc1-c56ff55106e2 | Service | IWD Datamart Tenant Postgres DB | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | GCXI retrieves data aggregated by IWD Data Mart to present it on the IWD related reports. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-IWD/Current/IWDPEGuide/Architecture1 | 20 | c160305a-8641-4279-b8b6-9889cb1cb568 | Service | IWD Datamart Tenant Postgres DB | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | IWD Data Mart job saves the aggregated events. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 1 | Customer Browser/API | API | CXC Front-end Ingress | Other | 04ed835e-0e34-4114-b757-855af1b3bef3 | 443 | RTP connection to CX Contact from a customer browser or API client. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 2 | 100a6d42-35ae-48c2-b16f-aa8799d13cb7 | Included Service | SFTP server | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 20, 21, 22 | A connection for remote authentication on customer-specified SFTP server. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 3 | Compliance data provider | Other | a83b6aab-42e4-4960-abbc-ae39fd8ec319 | Included Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 443 | A connection to read compliance data and rules from a compliance data provider. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 4 | CX Contact UI | UI | CX Contact Backend | Other | 53fca8fe-9174-417f-bff9-416ea8119f9e | 3004-3008 | HTTP connection between the CX Contact UI and backend services. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 5 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | 3aee73ed-68e0-4c70-8693-2421c68b86cd | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 6379 | TCP connection between CX Contact and Redis for caching data on user sessions and dialing history. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 6 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | Network file share | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 2049 | A connection for network/cloud file storage to store import and export files for both contacts and suppression lists. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 7 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Connection between CX Contact and PostgreSQL to store data about contact and suppression lists from different outbound campaigns. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 8 | 6e2088c1-2827-43ad-9adc-98fde851ad37 | Service | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 8888 | Connection between Outbound contact server (back-end components) and CX Contact. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 9 | GWS | Other | 6e2088c1-2827-43ad-9adc-98fde851ad37 | Service | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5050 | A connection between GWS and Outbound contact server for config data. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 10 | GWS | Other | Config server | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 8888 | A connection between GWS and Config server for config data. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 11 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | GWS | Other | b3f7f755-b303-4d97-b8ed-02531a897c2f | 443 | An HTTPS connection between CX Contact and GWS for managing config data, campaigns, tenant settings, and authentication. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 12 | bd34fb74-a5d2-4463-8a08-05cb52928172 | Service | Nexus | Other | b3f7f755-b303-4d97-b8ed-02531a897c2f | 443 | An HTTPS connection between CX Contact and Nexus for SMS/Email support. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-OU/Current/CXCPEGuide/Architecture new | 13 | 6e2088c1-2827-43ad-9adc-98fde851ad37 | Service | 1a407778-58fe-4acd-8ca7-5af8eac31283 | Third Party | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | A connection for Outbound DB access to update contact list data. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 1 | Public Internet | Other | Inbound Gateway | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Inbound web traffic. | b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 2 | Windows Jump | UI | Ingress controller* | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 34952 | Connection from MicroStrategy Developer (an optional tool, installed on Windows). *This connection does not pass through the ingress controller in some configurations. |
b2dff270-19d6-4258-a380-da06305a143c |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 3 | Ingress Proxy | Other | Ingress controller | Other | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Inbound web traffic. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 4 | Ingress controller | Other | GCXI StatefulSet | Other | 53fca8fe-9174-417f-bff9-416ea8119f9e | 8080 | Ingress controller connects to GCXI StatefulSet. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 5 | GCXI StatefulSet | Other | GAuth: Authorization Service | Other | 53fca8fe-9174-417f-bff9-416ea8119f9e | 80 | GCXI queries the Genesys Authentication Service to validate user identity and obtain privilege information for the authenticated user. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 6 | GCXI StatefulSet | Other | Logging destination, such as ElasticSearch | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | Logical connection only | Writes container logs. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 7 | GCXI StatefulSet | Other | GCXI Shared PostgreSQL (Database per tenant) | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Exchanges internal information with the GCXI MicroStrategy meta database. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 8 | GCXI StatefulSet | Other | IWD Database | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Retrieves report data from Genesys intelligent Workload Distribution (iWD) database.
|
2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 9 | GCXI StatefulSet | Other | Genesys Info Mart Database | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Retrieves report data from Genesys Info Mart database. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 10 | RAA StatefulSet | Other | Genesys Info Mart Database | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Performs data processing in Genesys Info Mart database. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 11 | Prometheus | Other | GCXI StatefulSet | Other | 53fca8fe-9174-417f-bff9-416ea8119f9e | 9101 | Collects GCXI metrics for monitoring and alerting with Prometheus. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 12 | Prometheus | Other | RAA StatefulSet | Other | 53fca8fe-9174-417f-bff9-416ea8119f9e | 9101 | Collects RAA metrics for monitoring and alerting with Prometheus. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 13 | RAA StatefulSet | Other | Logging destination, such as ElasticSearch | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | Logical connection only | Writes container logs. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 14 | RAA StatefulSet | Other | GCXI Share | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | Logical connection only | Stores service files. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 15 | GCXI StatefulSet | Other | GCXI Share | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | Logical connection only | Stores service files. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GCXIPEGuide/ArchitectureMain | 16 | GCXI StatefulSet | Other | Logs Share | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | Logical connection only | Writes log files to file share. | f12b7433-c91c-4da4-bd6e-445684e38560 |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 1 | c39fe496-c79e-4846-b451-1bc8bedb126b | Included Service | 9ae24d71-5263-4a2e-8d1b-f65660f1cdc0 | Third Party | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | GSP state information, checkpoints, and other data used during processing | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 2 | f05492f5-52ed-490a-b0d5-c318a4a7272b | Included Service | 9ae24d71-5263-4a2e-8d1b-f65660f1cdc0 | Third Party | 16adca31-3f73-4a2d-a261-f79c05be6cf2 | 443 | Configuration data stored as a GCA snapshot used during processing | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 3 | f05492f5-52ed-490a-b0d5-c318a4a7272b | Included Service | Configuration Database | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Contact center configuration data, which GCA uses to construct the GCA snapshot used during processing | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 4 | f05492f5-52ed-490a-b0d5-c318a4a7272b | Included Service | Info Mart database | Other | 3b578234-1188-4f2b-a43f-f793fc3a4095 | 5432 | Configuration data to synchronize the GCA snapshot with configuration data stored in the Info Mart database | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 5 | e65e00cb-c1c8-4fb8-9614-80ac07c3a4e3 | Included Service | Info Mart database | Other | 2e762f22-72ad-4655-95f5-0784fa89f9ba | 5432 | Transformed reporting data to be stored in the Info Mart database. GIM also uses this connection to perform database maintenance. | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 6 | e65e00cb-c1c8-4fb8-9614-80ac07c3a4e3 | Included Service | 9ae24d71-5263-4a2e-8d1b-f65660f1cdc0 | Third Party | 53fca8fe-9174-417f-bff9-416ea8119f9e | 443 | Reporting data exported from the Info Mart database | 2fb71bb4-3a8f-43ce-9b16-9045d3af916f |
| Draft:PEC-REP/Current/GIMPEGuide/ArchitectureMain | 7 | Prometheus | Other | c39fe496-c79e-4846-b451-1bc8bedb126b | Included Service | 53fca8fe-9174-417f-bff9-416ea8119f9e | 9249 | Metrics for monitoring and alerting | b2dff270-19d6-4258-a380-da06305a143c |