Difference between revisions of "Draft: ATC/Current/AgentGuide/An agent's experience"
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|Section={{Section | |Section={{Section | ||
|sectionHeading=Customer journey information | |sectionHeading=Customer journey information | ||
| − | | | + | |Standalone=No |
| + | |ComingSoon=No | ||
|alignment=Vertical | |alignment=Vertical | ||
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|structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, customer journey information appears when you pick up the interaction. You must have the appropriate {{MINTYDOCSPRODUCT}} permissions to view the customer journey information.<p class="mw_paragraph">You can access the following information, which is updated as you interact with the visitor: | |structuredtext=If a visitor accepts an offer to chat from {{MINTYDOCSPRODUCT}}, customer journey information appears when you pick up the interaction. You must have the appropriate {{MINTYDOCSPRODUCT}} permissions to view the customer journey information.<p class="mw_paragraph">You can access the following information, which is updated as you interact with the visitor: | ||
<ul><li>{{#mintydocs_link:topic=Customer journey}}</li><li>{{#mintydocs_link:topic=Matched segments}}</li><li>{{#mintydocs_link:topic=Outcome scores}}</li><li>{{#mintydocs_link:topic=Additional information}}</li></ul> | <ul><li>{{#mintydocs_link:topic=Customer journey}}</li><li>{{#mintydocs_link:topic=Matched segments}}</li><li>{{#mintydocs_link:topic=Outcome scores}}</li><li>{{#mintydocs_link:topic=Additional information}}</li></ul> | ||
Revision as of 14:13, January 17, 2020
This is a draft page; it has not yet been published.
{{Article |Standalone=No |DisplayName=An agent's experience |Platform=PureEngage, PureConnect, PureCloud |TocName=An agent's experience |ComingSoon=No |Context= displays customer journey information to agents. |Section=
Customer journey information
If a visitor accepts an offer to chat from , customer journey information appears when you pick up the interaction. You must have the appropriate permissions to view the customer journey information.
You can access the following information, which is updated as you interact with the visitor:
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).