User: Tgilchri/PRG

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May 11[ | edit source]

IS THIS IT for iWD > Agent in cloud?
It uses IF that evaluates to the following where condition:

  • If displaysInFolder__Cloud is not empty --> pagename AND (folder=<folder> OR displaysInFolder_Cloud contains <folder>) AND cloud = yes or null.
  • If displaysInFolder__Cloud is empty --> pagename AND (folder=<folder> OR displaysInFolder contains <folder>) AND cloud = yes or null.

Expecting 7 results, meaning Department and Process are excluded. There's no diffs if the interior clauses in the IF statement are not in brackets.

attr folder displaysInFolder displaysInFolder_Cloud cloud
Agent Name iWD > Service Objects iWD > Agent
Employee ID iWD > Agent
Interaction Subtype iWD > Agent
Interaction Type iWD > Agent
Result Code iWD > Agent

Existing query for GCXIMCPRG:

attr folder displaysInFolder displaysInFolder_Cloud cloud
Agent Name iWD > Service Objects iWD > Agent
Custom Dimension iWD iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue "none"
Department iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue none
Employee ID iWD > Agent
Interaction Subtype iWD > Agent
Interaction Type iWD > Agent
Process iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue "none" yes
Result Code iWD > Agent

Fiddly-bits.tg.May11[ | edit source]

Trying the same logic against Premise
It uses IF that evaluates to the following where condition:

  • If displaysInFolder__Premise is not empty --> pagename AND (folder=<folder> OR displaysInFolder_Premise contains <folder>) AND premise = yes or null.
  • If displaysInFolder__Premise is empty --> pagename AND (folder=<folder> OR displaysInFolder contains <folder>) AND premise = yes or null.
IF(GCXI_Attribute.displaysInFolder_Premise HOLDS LIKE "%%", 
(GCXI_Attribute.folder LIKE "iWD > Agent" 
OR GCXI_Attribute.displaysInFolder_Premise HOLDS LIKE "iWD > Agent"),
(GCXI_Attribute.folder LIKE "iWD > Agent" 
OR GCXI_Attribute.displaysInFolder HOLDS LIKE "iWD > Agent")) 
AND (GCXI_Attribute.premise LIKE "yes" 
OR GCXI_Attribute.premise IS NULL)

Expecting 9 results, meaning TEST PREMISE DISPLAY is excluded.

attr folder displaysInFolder displaysInFolder_Premise premise
Custom Dimension iWD iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue
Department iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue
Employee ID iWD > Agent
Interaction Subtype iWD > Agent
Interaction Type iWD > Agent
Process iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue yes
Queue iWD > Queue iWD > Agent
Result Code iWD > Agent
Solution iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue

Existing query for GCXIPRG:

attr folder displaysInFolder displaysInFolder_Premise premise
Custom Dimension iWD iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue
Department iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue
Employee ID iWD > Agent
Interaction Subtype iWD > Agent
Interaction Type iWD > Agent
Process iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue yes
Queue iWD > Queue iWD > Agent
Result Code iWD > Agent
Solution iWD iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue

May 10[ | edit source]

attr displaysInFolder displaysInFolder Cloud displaysInFolder Premise cloud premise
Custom Dimension iWD > Agent "none"
Custom Dimension iWD > Agent "none"
Custom Dimension iWD > Capture "none"
Custom Dimension iWD > Capture "none"
Custom Dimension iWD > Classification "none"
Custom Dimension iWD > Classification "none"
Custom Dimension iWD > Queue "none"
Custom Dimension iWD > Queue "none"
Department iWD > Age none
Department iWD > Age none
Department iWD > Agent none
Department iWD > Agent none
Department iWD > Capture none
Department iWD > Capture none
Department iWD > Classification none
Department iWD > Classification none
Department iWD > Queue none
Department iWD > Queue none
Process iWD > Age "none" yes yes
Process iWD > Age "none" yes yes
Process iWD > Agent "none" yes yes
Process iWD > Agent "none" yes yes
Process iWD > Capture "none" yes yes
Process iWD > Capture "none" yes yes
Process iWD > Classification "none" yes yes
Process iWD > Classification "none" yes yes
Process iWD > Queue "none" yes yes
Process iWD > Queue "none" yes yes


iWD > Agent[ | edit source]


iWD > Age[ | edit source]


iWD[ | edit source]

Existing query for GCXIMCPRG:
  1. Category Level 10
  2. Category Level 3
  3. Category Level 4
  4. Category Level 5
  5. Category Level 6
  6. Category Level 7
  7. Category Level 8
  8. Category Level 9
  9. Custom Dimension
  10. Department
  11. Media Type
  12. Process
Existing query for GCXIPRG:
  1. Category Level 10
  2. Category Level 3
  3. Category Level 4
  4. Category Level 5
  5. Category Level 6
  6. Category Level 7
  7. Category Level 8
  8. Category Level 9
  9. Custom Dimension
  10. Department
  11. Department Custom Dim Attribute 1
  12. Department Custom Dim Attribute 2
  13. Department Custom Dim Attribute 3
  14. Department Custom Dim Attribute 4
  15. Department Custom Dim Attribute 5
  16. Media Type
  17. Process
  18. Process Custom Dim Attribute 2
  19. Process Custom Dim Attribute 3
  20. Process Custom Dim Attribute 4
  21. Process Custom Dim Attribute 5
  22. Process Custom Dim Attribute1
  23. Solution
  24. Tenant
  25. Tenant Custom Dim Attribute 1
  26. Tenant Custom Dim Attribute 2
  27. Tenant Custom Dim Attribute 3
  28. Tenant Custom Dim Attribute 4
  29. Tenant Custom Dim Attribute 5
New query for GCXIMCPRG:
  1. Category Level 10
  2. Category Level 3
  3. Category Level 4
  4. Category Level 5
  5. Category Level 6
  6. Category Level 7
  7. Category Level 8
  8. Category Level 9
  9. Custom Dimension
  10. Department
  11. Media Type
  12. Process
New query for GCXIPRG:
  1. Category Level 10
  2. Category Level 3
  3. Category Level 4
  4. Category Level 5
  5. Category Level 6
  6. Category Level 7
  7. Category Level 8
  8. Category Level 9
  9. Custom Dimension
  10. Department
  11. Department Custom Dim Attribute 1
  12. Department Custom Dim Attribute 2
  13. Department Custom Dim Attribute 3
  14. Department Custom Dim Attribute 4
  15. Department Custom Dim Attribute 5
  16. Media Type
  17. Process
  18. Process Custom Dim Attribute 2
  19. Process Custom Dim Attribute 3
  20. Process Custom Dim Attribute 4
  21. Process Custom Dim Attribute 5
  22. Process Custom Dim Attribute1
  23. Solution
  24. Tenant
  25. Tenant Custom Dim Attribute 1
  26. Tenant Custom Dim Attribute 2
  27. Tenant Custom Dim Attribute 3
  28. Tenant Custom Dim Attribute 4
  29. Tenant Custom Dim Attribute 5


May 05:[ | edit source]

Pseudocode-ish[ | edit source]

{{#if:displaysInFolder_Cloud
|show displaysInFolder_Cloud
| {{#if:{{{displaysInFolder_Premise|}}}
|show displaysInFolder_Premise
|default displaysInFolder
}}<!--end of nested if if cloud parameter is null-->
}}<!--end of first if-->

GCXI_Attribute__displaysInFolder_Cloud._value[ | edit source]

  • Category Level 10
  • Category Level 3
  • Category Level 4
  • Category Level 5
  • Category Level 6
  • Category Level 7
  • Category Level 8
  • Category Level 9
  • do this
  • do this
  • Department Custom Dim Attribute 1
  • Department Custom Dim Attribute 2
  • Department Custom Dim Attribute 3
  • Department Custom Dim Attribute 4
  • Department Custom Dim Attribute 5
  • Media Type
  • do this
  • Process Custom Dim Attribute 2
  • Process Custom Dim Attribute 3
  • Process Custom Dim Attribute 4
  • Process Custom Dim Attribute 5
  • Process Custom Dim Attribute1
  • Solution
  • Tenant
  • Tenant Custom Dim Attribute 1
  • Tenant Custom Dim Attribute 2
  • Tenant Custom Dim Attribute 3
  • Tenant Custom Dim Attribute 4
  • Tenant Custom Dim Attribute 5


[tg] 1. Added a temp object called "TEST PREMISE DISPLAY" in the library, with displaysInFolder_Premise= some value 2. Added the following duplicate of the preceding table, just to demonstrate the reverse case:

GCXI_Attribute__displaysInFolder_Premise._value[ | edit source]

  • Category Level 10
  • Category Level 3
  • Category Level 4
  • Category Level 5
  • Category Level 6
  • Category Level 7
  • Category Level 8
  • Category Level 9
  • Custom Dimension
  • Department
  • Department Custom Dim Attribute 1
  • Department Custom Dim Attribute 2
  • Department Custom Dim Attribute 3
  • Department Custom Dim Attribute 4
  • Department Custom Dim Attribute 5
  • Media Type
  • Process
  • Process Custom Dim Attribute 2
  • Process Custom Dim Attribute 3
  • Process Custom Dim Attribute 4
  • Process Custom Dim Attribute 5
  • Process Custom Dim Attribute1
  • Solution
  • Tenant
  • Tenant Custom Dim Attribute 1
  • Tenant Custom Dim Attribute 2
  • Tenant Custom Dim Attribute 3
  • Tenant Custom Dim Attribute 4
  • Tenant Custom Dim Attribute 5


[tg] Added some markup on the Metrics Library iWD page. It now contains legitimate cases like: |displaysInFolder=iWD > Capture, iWD > Classification, iWD > Queue, iWD > Email |displaysInFolder_Cloud=iWD > Email and |displaysInFolder=iWD > Capture, iWD > Classification, iWD > Queue |displaysInFolder_Cloud= "none"

ROOT[ | edit source]

AGE[ | edit source]

AGENT[ | edit source]

The iWD root folder contains numerous attributes that you can use to build intelligent Workload Distribution (iWD)-related reports.

Note the following:

  • When creating attributes, any forms you create must have a one-is-to-one mapping relationship. For example, an attribute that represents the name of a customer can have only one phone number form associated with it.
  • Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.


Important
Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The following Attributes are available in this folder and are described on this page.


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