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This is a draft page; the published version of this page can be found at UseCases.
Click on any of the following to see the documentation for that version:

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Genesys Cloud CX

Explore the Genesys Cloud CX Use Cases.

Explore by benefits
Explore by use cases
Explore by maturity
Optimizing use cases

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Genesys Engage on-premises

Explore the Genesys Engage On-Premises Use Cases.

Explore by benefits
Explore by use cases
Explore by maturity
Optimizing use cases

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PureConnect

Explore the PureConnect Use Cases.

Explore by benefits
Explore by use cases
Explore by maturity
Optimizing use cases

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Training Video

Learn how to find the use case you need, from across the Genesys platforms.

Training Video[ | edit source]

This short video will guide you in navigating the new Genesys Use Case Portal and showcase the new interface, navigation and features.
 PureEngage On-Premises use cases

PureEngage Cloud use cases

PureConnect use cases

PureCloud use cases

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