Template:SMART Requirements FormatTemplate - Genesys Documentation

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Contents

1 Customer Interface Requirements
2 Agent Desktop Requirements
3 Reporting
- 3.1 Real-time Reporting
- 3.2 Historical Reporting

Customer Interface Requirements[edit source]

Info needed.

Agent Desktop Requirements[edit source]

Info needed.

Reporting[edit source]

Real-time Reporting[edit source]

Info needed.

Historical Reporting[edit source]

Info needed.

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SMART Cargo