Chat - Genesys Documentation

Chat

Genesys Multicloud CX chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.

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Click on any of the following to see the documentation for that version:

Current

Agent

Supervisor

Monitor agent activity

Administrator

Route chat sessions

WebChat Widgets

WebChat Widget Service

Developer

WebChat Widgets

WebChat Widget Service

Developer Center

Release Notes

Additional Resources

Genesys Multicloud CX community

Chat-related Knowledge Base articles

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