User: Sbogard

2022-07-27

• DES/Current/DESPEGuide/Planning view diff (updated)
• DES/Current/DESPEGuide/Planning view diff (updated)
• TLM/Current/TLMPEGuide/Configure view diff (updated)
• ATC/RequiredPCDomains view diff (updated)
• TLM/Current/TLMPEGuide/Observability view diff (updated)
• TLM/Current/TLMPEGuide/Architecture view diff (updated)

 The dotted lines from the browser (going through External Ingress and Ingress Controller) and from gws service pods (intra-cluster), to the non-tlm resources, represents the connectivity required by WWE to set-up an authorized connection to the Telemetry Service .

2022-07-26

• PEC-AD/Current/Agent/ADPredictive Engagement view diff (updated)
• PEC-REC/Current/Administrator/Backup view diff (minor)
• GenesysEngageMulticloud/Current/GECUG/DataRetentionpolicy view diff (updated)
• ReleaseNotes/Current/GenesysEngage-cloud/AgentDesktopHelm view diff (new)

 The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized.
Use established third-party software to quickly generate a visual diff that provides a detailed report of changes made between each release.
Find lists of which containers were

• PEC-DC/Current/Developers/ChatCrossDomain view diff (new)

 The Cookie Provider extension is an alternative solution to enable chat persistence across different websites.
You can check if third-party cookies are unavailable on your customer's browser and suggest them to enable cookies with custom messages.
Mozilla Firefox browsers do not support this functionality.
Digital Channels supports chat persistence across different domains.
The solution combines a third-party JavaScript file that you include on the webpages with a hidden Iframe.
The module uses a window.postMessage() function to establish connections between the.
webpages and the Iframe site.
Mozilla Firefox browsers do not support this functionality .

2022-07-25

• DES/Current/Deployment/DeployDesigner9012214 view diff (updated)

 It is mandatory to upgrade the Designer workspace for all Contact Center IDs.
Genesys strongly recommends that you first back up the current workspace before performing the upgrade .

• PEC-REP/Current/RT/RTRUserAccess view diff (updated)
• PrivateEdition/Current/PEGuide/HelmOverrides view diff (updated)
• DES/Current/DESPEGuide/Upgrade view diff (updated)
• DES/Current/DESPEGuide/Deploy view diff (updated)
• DES/Current/DESPEGuide/Configure view diff (updated)

 Currently, the ingress manifest is only available to be deployed with the latest version of the project.
Supported versions include: "rejecting" and "usehtccserver"

• PEC-Admin/Current/Admin/Popular tasks view diff (updated)
• GASN/Current/Agent/Screenpop in ServiceNow view diff (updated)
• GASN/Current/Agent/Screenpop in ServiceNow view diff (updated)

 You can only make outbound calls to records already existing in CRM.
If you wish to call a brand-new contact, first you need to register it within CRM. You can make calls just clicking the phone icon next to the selected number .

• Page:Screenpop in ServiceNow view diff (new)
• GASN/Current/Agent/Screenpop in ServiceNow view diff (new)

2022-07-22

• UseCases/Current/GenesysCloud/WE01 view diff (minor)
• GWS/Current/GWSPEGuide/Overview view diff (minor)
• GWS/Current/GWSPEGuide/Deploy view diff (updated)
• PrivateEdition/Current/PEGuide/ManageServices view diff (updated)

 You can replicate the Genesys repository at your end.
Do not pull images directly to your production environment.
Use this page to set up and manage your own repository

• PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (new)

 Digital Channels can be used to work with other Genesys services.
You must complete a number of provisioning steps.
Auto provisioning is an alternative to steps 1 and 2 in the previous list .

2022-07-21

• PEC-OU view diff (minor)
• PEC-IWD view diff (minor)
• GVP/Current/GVPPEGuide/Deploy view diff (minor)
• ATC/Current/AdminGuide/Action Map Performance view diff (updated)
• System/GenEngagecloudsysrqmt view diff (updated)

 For desktop apps – Screen Recording Client, do either of the following:Configure Microsoft Edge to run in IE mode. For more information on the Microsoft Edge functionality, refer to this page -https://://://www.m

2022-07-20

• PEC-GS/Current/Administrator/SPOptions view diff (updated)

 The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats.
WebRTC does not support MP3 playback .

• PEC-GS/Current/Administrator/SPDeploy view diff (updated)

 The Genesys Softphone plugin for VMWare Horizon Client can be installed on each HP ThinPro workstation by following these steps .

• GVP/Current/GVPPEGuide/Deploy view diff (updated)

 The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project.
If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project .

• ATC/Current/AdminGuide/FAQs view diff (minor)

2022-07-19

• PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)

2022-07-18

• PEC-OU/Current/CXContact/dashboardconfiguration view diff (updated)
• PEC-OU/Current/CXContact/PacingOptions view diff (updated)
• PEC-OU/Current/CXContact/FTPAutomation view diff (updated)

 It is possible that duplicate files are imported using list automation.
If you want to move files to a specific file path after import, select the 'Move files after import to...move files

• PrivateEdition view diff (minor)
• ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode view diff (updated)

2022-07-15

• DES/Current/Designer/CustomVars view diff (updated)
• UseCases/Current/GenesysCloud/WE01 view diff (minor)

2022-07-14

• GWS/Current/GWSPEGuide/ConfigureTLS view diff (updated)
• ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff (new)

 The structure for Genesys Multicloud CX Helm charts and containers is consistent and standardized.
You can use established third-party software to quickly generate a visual diff.
This appendix details how to use one such tool to generate a full report of changes .

• ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm view diff (updated)
• PEC-AD/Current/WWEPEGuide/Logging view diff (updated)
• UseCases/Current/GenesysEngage-cloud/CE12 view diff (minor)
• WID/Current/GCAPI/WebChat view diff (updated)
• WID/Current/SDK/WebChat-combined view diff (updated)

 To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close.
Set up a text message informing the contact that the chat is terminated by using a play message block .

• System/General security and compliance information view diff (updated)
• System/Generalsecurityoverview view diff (new)

 Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations.
All developers are required to be trained in secure development based on OWASP, SANS 25 and CWE and are not allowed to check in code until such time as this training is completed .

2022-07-13

• DES/Current/Designer/Videos view diff (updated)

2022-07-12

• PEC-DC/Current/Administrator/AdvancedChat view diff (updated)

 If you are a Multicloud CX user who has migrated to Digital Channels, you might want to use digital Channels without retraining your agents.
Multiple agents are always allowed to subscribe to the same contact.
Agents in the agent group cannot send messages without starting a new interaction.
The 'write a message' field does not create a new interaction and is intended for quick replies when we assume the customer is offline.
The chat icon allows agents to open the full chat conversation window to create or continue an interaction.
Agent can click the chat icon next to the contact’s name on the right-side panel.
Agent is not subscribed to that customer and the agent uses the 'write' option to send a message.
Supervisors can use the Communication panel to view or reactivate the interactions that were marked as Done.
This panel also displays all the previous interactions between the agent and the contact.
Supervisors cannot view or manage contacts within an agent’sCommunication panel.
Async Chat is a feature of Advanced Chat.
It grants the ability to send messages and receive replies anytime and anywhere.
It keeps chats open after the last agent leaves the session.
An agent can rejoin the session until the session is marked as done .

• PEC-Chat/HIW view diff (minor)
• PEC-AD/Current/Agent/ADMessaging view diff (updated)
• UseCases/Current/GenesysCloud/WE01 view diff (updated)
• UseCases/Current/GenesysCloud/CE34 view diff (minor)
• DES/Current/Designer/PII view diff (minor)
• DES/Current/Designer/PII view diff (minor)
• DES/Current/Designer/PII view diff (updated)

 PII rules can be used to protect private information.
You can partially mask sensitive information by using capturing groups in your regex.
PII Rules Management also supports partially masking .

2022-07-11

• UseCases/Current/GenesysCloud/CE37 view diff (minor)
• UseCases/Current/PureConnect/CE22 view diff (minor)
• ATC/Deprecation-API endpoint change for web gateway service view diff (minor)
• PEC-DC/Current/DCPEGuide/ProvisionEmail view diff (new)

 Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API.
You must create these services once per tenant.
Enables the outbound email service through Genesys Messaging Aggregation.
Use a REST client or curl utility to provision the following services in Digital Channels using the provisioning API.
You must create these services once per tenant.
Enables outbound email service through the third-party provider.
"Nexus" is the simplified name we use for the Digital Channels application and APIs, so you’ll see that name referenced in this document.
Genesys Multicloud CX supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or orbuilt-in.
connector .

• PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)

 You can purchase new SMS numbers or re-use your existing text-enabled numbers.
If you need to register an existing (Bring-Your-Own-Number) number, email domain or new short code, contact your Genesys representative to complete this step.
These steps explain how to choose an email domain that you control.
The values in this table are referenced later by the name in the Variable column.
You must use Digital Channels to use a custom gateway for the SMS provider of your choice.
The key used by the third-party service to calculate the signature for calls through the webhook.
To get started, complete the configuration steps for the following scenarios: Set up Digital Channels to use the built-in connector to Kaleyra SMS services (Kaleyra was formerly known as m'

2022-07-08

• GWS/Current/GWSPEGuide/ConfigureIngress view diff (updated)

 The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object.
Deleting: 'in the.egloud CX Private

• GWS/Current/GWSPEGuide/DeployIngress view diff (minor)
• GWS/Current/GWSPEGuide/Configure view diff (updated)

 The default is 1, which is required for liveness and startup.
The number of pod replicas in this container deployment is greater than 0.1 or greater.
The maximum amount of memory Kubernetes allocates for the container.
The default is 3. The minimum value is 1.1 or 1.2.
The default value is 3 and the minimum is 1.
Kubernetes liveness liveness probe to test if the container is running.
Adding: 'S Service' and 'Data Collector' Adding: "Data Collector" and 'Interaction Service," "Data Collection", "datacollector" and "Services" Service.
'The default is 3. The minimum value is 1'

• PEC-OU/Current/CXContact/CreateEditSchedule view diff (minor)
• PEC-OU/Current/CXContact/CreateEditSchedule view diff (updated)

 In the future a Calendar View option will be available.
Calendar View will display all of the existing schedules on the day on which the schedule should start .

• VM/Current/VMEventsandModels/CallTreatmentEvents view diff (minor)
• VM/Current/VMEventsandModels/CallRoutingEvents view diff (minor)
• VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents view diff (minor)
• VM/Current/VMEventsandModels/AgentStateandDNEvents view diff (updated)

 The event is delivered to applications on the supervisor's and agent's desktops.
The agent must be present if the agent is logged in through Voice Microservices or if the information is available.
The supervisor's soft phone must be registered with various DNs that might be monitored .

• VM/Current/VMEventsandModels/CallTreatmentEvents view diff (updated)
• UseCases/Current/GenesysEngage-onpremises/EE09 view diff (minor)
• WID/Current/GCDeveloper/Accessibility view diff (updated)

 An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area.
By default, it is enabled with the following intervals, and it

• WID/Current/GCAPI/WebChat view diff (updated)

 You configure the emoji list by specifying a string of emoji characters.
WebChat will parse this string and arrange them in the emoji menu.
You can also add names to emojis so their names will appear when you hover over them .

2022-07-07

• PEC-AD/Current/Agent/ADhist view diff (minor)
• PEC-AD/Current/Agent/ADVideos view diff (updated)
• PEC-AD/Current/Agent/ADVideoGallery view diff (updated)
• PEC-AD/Current/Agent/ADCallback view diff (updated)
• UseCases/Current/GenesysEngage-onpremises/CE34 view diff (minor)
• UseCases/Current/GenesysEngage-onpremises/CE31 view diff (minor)
• PEC-AS/Current/ManageCC/Keys view diff (updated)

 Keys are uploaded to regions in which Genesys product is deployed for the user.
They are uploaded by default to multiple regions in the user's region .

• UseCases/Current/GenesysEngage-cloud/WF06 view diff (minor)
• UseCases/Current/GenesysEngage-cloud/WF03 view diff (minor)
• WID/Current/GCAPI/WebChat view diff (minor)
• UseCases/Current/GenesysEngage-cloud/CE34 view diff (minor)
• UseCases/Current/GenesysEngage-cloud/CE31 view diff (minor)
• ATC/Current/SDK/Record view diff (updated)

 To derive the value of an outcome, create an event that comprises an associated value field.
Then, using this event and the value field, track the value.
The value is tracked as part of the outcome .

• ATC/Current/SDK/Pageview view diff (minor)
• ATC/Current/SDK/Pageview view diff (updated)
• ATC/Current/SDK/Web tracking API view diff (updated)

 The Journey JavaScript SDK lets you customize how you collect tracking data for your website.
The most basic form of tracking is page view tracking.
You can also track custom visitor activities such as button clicks .

• ATC/Current/SDK/customAttribute view diff (new)

 Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event.
Genesys Cloud supports three primitive JavaScript types and one specific object type.
The custom attribute object type can have a dataType (of type integer, number, string, and ) value based on the specified dataType .

• ATC/Current/SDK/Types of tracked data view diff (new)

 Journey JavaScript SDK lets you customize how you collect tracking data for your website.
For page view tracking, Genesys Predictive Engagement records each page a visitor visits.
You can also use the JavaScript SDK to record custom visitor activities such as button clicks .

2022-07-06

• PEC-AD/Current/Agent/ADhist view diff (updated)
• PEC-AD/Current/Agent/ADVoice view diff (updated)

 Adding: 'You might be able to transfer calls, consult with back office staff members, or add a back office team member into your call using one of these services'

• PEC-AD/Current/Agent/ADNav view diff (updated)

 Adding: 'Microsoft Teams members in your organization' 'R routing point' 'or an agent group, and sometimes someone outside your company,' '

• PEC-AD/Current/Agent/ADMessaging view diff (updated)
• PEC-AD/Current/Agent/ADKnowledgeCenter view diff (new)

 The search field is available in both the Search view and the Browse Category view.
Knowledge Center matches your questions, phrases, and character strings to FAQs in your organization's Knowledge Base.
The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization.
You can use these answers to develop responses to your contact's query .

• PEC-AD/Current/Agent/ADGoogleAgentAssist view diff (new)

 On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view.
A transcript of the call is also generated using speech-to-text.
Agent Desktop suggests FAQs and answers that it has determined best meet your contact's needs .

• PEC-AD/Current/Agent/ADCallback view diff (new)

 The Callback feature enables you to specify the date and time of the callback and to add a comment.
Callbacks can be created no matter the state of the interaction .

• PEC-AD/Current/Agent/ADintinter view diff (updated)

 The call flow is a little different when you include an external party through a service, such as Microsoft Teams.
Because the external party is not a Genesys agent using 'gent Desktop', once you instant-transfer or two-step transfer (by a consultation or conference calls) the call is no longer managed.
The call is transferred to the target and your interaction ends and must be marked as 'done'

• PEC-AD/Current/Agent/ADTeamCommunicator view diff (updated)

2022-07-05

• GASN/Current/Admin/Packages view diff (updated)
• PEC-REP/Current/PulsePEGuide/Planning view diff (updated)
• GASN/Current/Admin/Packages view diff (new)
• GASN/Current/Admin/Install view diff (minor)

2022-07-04

• PEC-REP/Current/RT/UserPreferences view diff (updated)
• IXN/Current/IXNPEGuide/Planning view diff (updated)

 A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C.
Redis is required for communication between Orchestration Server (ORS) and IXN Server .

• PEC-REP/Current/RT/RTRUserAccess view diff (updated)
• PEC-Developer/Current/SCAPI/ConfigurationNamespace view diff (updated)

 The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy.
Only Workspace Web Edition options with

2022-07-01

• PrivateEdition/Current/PEGuide/ConfigMonitor view diff (updated)
• PrivateEdition/Current/PEGuide/ConfigLog view diff (updated)
• UCS/Current/UCSPEGuide/Architecture view diff (updated)

 The source is where the connection is initiated, and the destination is where an initiated connection connects to, from the point of view of Universal Contact Service as a service in the network.
The numbers on the connection lines refer to the connection numbers in the table that follows the diagram .