User: Sbogard

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2022-07-22[ | edit source]

  • Update on UseCases/Current/GenesysCloud/WE01 view diff (165)

10

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  • Small update in GWS/Current/GWSPEGuide/Overview view diff (48)

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Adding: Genesys 
Adding: Genesys 
Adding: Genesys
  • Small update in GWS/Current/GWSPEGuide/Deploy view diff (-9)

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Deleting: 'Genesys Web Services and Applications ('
Adding: Services
Adding: Genesys
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Adding: Service
  • Update on PrivateEdition/Current/PEGuide/ManageServices view diff (526)

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Adding: 
Important
Use the information on this page to set up and manage your own repository. You can replicate the Genesys repository at your end. Do not pull images directly to your production environment. Refer to
Setting up a CD pipeline
for more information on managing your own repository.
Adding: 
Adding: multicloud
Adding: Important
You can set up your API key from the
Edit Profile
option.
Adding: multicloud
Adding: multicloud
Adding: Important
Tagging allows you to group related container images together.
Adding: multicloud
Adding: multicloud
Adding: multicloud
Adding: multicloud
  • New page added: PEC-DC/Current/DCPEGuide/ProvisionOverview view

2022-07-21[ | edit source]

  • Small update in GVP/Current/GVPPEGuide/Deploy view diff (13)

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  • Small update in ATC/Current/AdminGuide/Action Map Performance view diff (-64)

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Deleting: '
Feature coming soon:
Frequency capping
'
  • Update on System/GenEngagecloudsysrqmt view diff (432)

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Deleting: ' and Screen Recording Client'
Deleting: ' 7, 8, and'
Adding: and 11
Adding: 11.2
For desktop apps – Screen Recording Client
Windows -
Deleting: '.15 (Softphone only)'
Adding: 
Important
To run WFM Web for supervisors, do either of the following:
Configure Microsoft Edge to run in IE mode. For more information on the Microsoft Edge functionality, refer to this page -
https://docs.microsoft.com/en-us/deployedge/edge-ie-mode
To use Google Chrome or any other supported browser, configure WFM to run Java Plug-In in the Java Web Start or UI 
Adding: auncher mode. Refer to the topic
Adding: FM UI Launcher supports Java Plug-ins on this
page
to learn more a
Adding: out the steps involv

2022-07-20[ | edit source]

2022-07-19[ | edit source]

  • Update on PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (429)

58

Adding: to enable or disable the creation of activity logs

2022-07-18[ | edit source]

  • Update on PEC-OU/Current/CXContact/dashboardconfiguration view diff (385)

466

Adding: Specify a default dashboard
You can customize a dashboard and set it as the default one for a partition. 
Adding: o specify a dashboard as the default dashboard, click the
Load
icon
on the upper-right corner of the analytics page, and then click the
Make default
icon.
Adding: a dashboard
The
Configure 
Adding: 
Adding: 
Adding: 
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Adding: 
window in the
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in the
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  • Small update in PEC-OU/Current/CXContact/PacingOptions view diff (-53)

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Adding: 
Adding: 
tab or the
Adding: 
Adding: ll dialing modes
Specifies the timeout of the call
Adding: That is, the time at which the dialer should consider that the call is not answered by call party.
Calculate Duplicates
All dialing modes
Adding: elect this check box to calculate duplicates during the pre-loading of campaign groups
  • Update on PEC-OU/Current/CXContact/FTPAutomation view diff (411)

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Deleting: '-'
Deleting: 's'
Adding: .
The file is imported into
Deleting: '.
The file is imported into CX Contact'
Deleting: ' in CX Contact'
Deleting: ' then'
Adding: When you are using list automation, it is possible that duplicate files are imported. Select the
Ignore duplicate files
check box to ignore duplicates with the same file name and extension.
Adding: 
Adding: 
Adding: 
Adding: .
If you want to move files to a specific file path after import, select the
Move files after import to...
check box. In the
Destination Path
field, specify the path to which the files should be moved
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  • Small update in ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode view diff (-11)

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Deleting: 'Beta Program
Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program. Please note that the documentation and the product are subject to change. For more details about the program, please contact your Genesys representative.'

2022-07-15[ | edit source]

  • Update on DES/Current/Designer/CustomVars view diff (223)

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Adding: 
See how it works
Watch the following video to see how you can manage custom variables for field codes in Designer:
  • Small update in UseCases/Current/GenesysCloud/WE01 view diff (-68)

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2022-07-14[ | edit source]

  • Small update in GWS/Current/GWSPEGuide/ConfigureTLS view diff (25)

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Adding: a
Adding: following truststore paths and passwords in the
values.yaml
file
Adding: Agent Setup
Adding: Agent Setup
Adding: Agent Setup
Adding: following truststore paths and passwords in the GWS
values.yaml
file
Adding: GWS 
Adding: GWS
  • New page added: ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view
  • Small update in ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm view diff (56)

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Adding: 
Digital Channels Private Edition Guide
  • Update on PEC-AD/Current/WWEPEGuide/Logging view diff (372)

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Adding: , to server static
Adding: eb resources, to browsers. The NGINX logs, including access logs,
Adding: and are centralized into the logging platform like the other Multicloud services
Adding: The Workspace Web Edition web application running in the agent’s browser uses the Telemetry service to capture logs centrally. 
Adding: the
Telemetry Service Private Edition Guide
.
Refer to
  • New content added to UseCases/Current/GenesysEngage-cloud/CE12 view diff (1828)

22

Adding: July
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  • Update on WID/Current/GCAPI/WebChat view diff (157)

131

Adding: The image below displays the the field where a user input validation error has occurred, with the field highlighted in red.
  • Update on System/General security and compliance information view diff (214)

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Adding: Genesys Multicloud privacy policy
Genesys
Adding: general security overview
Security
Security overview for Multicloud CX
  • New page added: System/Generalsecurityoverview view

2022-07-13[ | edit source]

  • Small update in DES/Current/Designer/Videos view diff (-11)

446

Adding: How Partition-Based Access Control works
From:
Partition-Based Access Control
Managing Personally Identifiable Information (PII) in Designer
From:
Manage personally identifiable information
Setting up Partition-Based Access Control
From:
Partition-Based Access Control
Deleting: 'How Partition-Based Access Control works
From:
Partition-Based Access Control
Setting up Partition-Based Access Control
From:
Partition-Based Access Control
'

2022-07-12[ | edit source]

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  • Small update in PEC-AD/Current/Agent/ADMessaging view diff (-49)

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text text text
'
  • Update on UseCases/Current/GenesysCloud/WE01 view diff (557)

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  • Small update in UseCases/Current/GenesysCloud/CE34 view diff (-5)

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  • Small update in DES/Current/Designer/PII view diff (7)

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  • Update on DES/Current/Designer/PII view diff (907)

528

Adding: See how it works
The following video shows you how PII rules can be used to protect private information:
Adding: .
PII Rules Management also supports
partial masking
Adding: 
Partial masking
You can partially mask sensitive information by using capturing groups in your regex. Use $<group-index> in the
Replace with
field for any group you want to exclude from the mask.
To exclude more than one capturing group, each subsequent group must have at least one replacement symbol before the group in the
Replace with
field.

2022-07-11[ | edit source]

  • Small update in UseCases/Current/GenesysCloud/CE37 view diff (-24)

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Adding: July 11
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  • Small update in UseCases/Current/PureConnect/CE22 view diff (-30)

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  • Small update in ATC/Deprecation-API endpoint change for web gateway service view diff (4)

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Adding: August 1
Adding: 1
Adding: August
  • New page added: PEC-DC/Current/DCPEGuide/ProvisionEmail view

2022-07-08[ | edit source]

  • Update on GWS/Current/GWSPEGuide/ConfigureIngress view diff (991)

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Adding: Genesys 
Adding: i
Deleting: 'in the
Setting up Genesys Multicloud CX Private Edition
guide'
Adding: i
Adding: i
Adding: Genesys 
Adding: 
entryPoints.internal.ingress.ingressClassName
Defines which controller implements the Ingress resource. The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object. See
Ingress
and
Ingress class
in the Kubernetes documentation for details.
A valid IngressClass
\"\"
Adding: Genesys 
Adding: 
entryPoints.external.ingress.ingressClassName
Defines which controller implements the Ingress resource. The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object. See
Ingress
and
Ingress class
in the Kubernetes documentation for details.
A valid IngressClass
\"\"
Deleting: ' the'
Deleting: 'topics in the
Setting up Genesys Multicloud CX Private Edition
guide'
  • Small update in GWS/Current/GWSPEGuide/DeployIngress view diff (8)

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Adding: Genesys 
Adding: i
Adding: i
Adding: i
  • Update on PEC-OU/Current/CXContact/CreateEditSchedule view diff (-168)

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Adding: or edit a Schedule
Adding: You can access and customize near-real time reporting data a
Adding: out Schedules from the
Schedules Dashboard
.
Click the
Schedules
menu. The Schedules list appears. For details, see the
Schedules List Properties
table b
Adding: .
Select your preferred view.
Table View
Deleting: 'real time reporting data about Schedules from the
Schedules Dashboard
.
In the future a Calendar View option will be available. The Calendar View will display all of the existing schedules on the day on which the schedule should start.
Click the
Schedules
menu. The Schedules list appears. For details, see the
Schedules'
Adding: s all
Adding: 
Adding:
  • Update on VM/Current/VMEventsandModels/CallTreatmentEvents view diff (-354)

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Deleting: '
EventTreatmentRequired
A call has been placed to a treatment device port specified by
ThisDN
and the switch or the treatment device is waiting for treatment instructions.
Event attribute
Short description
Event attribute
Short description
>> Back to list
'
  • Small update in UseCases/Current/GenesysEngage-onpremises/EE09 view diff (-21)

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Adding: July 8
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  • Update on WID/Current/GCDeveloper/Accessibility view diff (996)

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Adding: Configuration options
Widget
Option name
Description
WebChat
ariaCharRemainingIntervals
An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text into the message area. By default, it is enabled with the following intervals, and it is customizable according to user needs. Configuring a value of
false
will let the screen reader call out remaining characters for every change.
WebChat
emojiList
emojiList must be configured with display names to support the screen reader calling out the emoji name. These emoji names are applied as
aria-label
attributes on the non-text emoji markup.

2022-07-07[ | edit source]

  • Small update in PEC-AD/Current/Agent/ADhist view diff (-66)

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Adding:
  • Update on PEC-AD/Current/Agent/ADVideos view diff (103)

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Adding: 
How to schedule a Callback for any interaction type
  • Small update in PEC-AD/Current/Agent/ADVideoGallery view diff (43)

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Adding: 
Overview: Scheduling a Callback
From:
Schedule Callback
  • Small update in PEC-AD/Current/Agent/ADCallback view diff (23)

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Adding: : Scheduling a Callback
  • Small update in UseCases/Current/GenesysEngage-onpremises/CE34 view diff (-44)

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Adding: July 7
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  • Small update in UseCases/Current/GenesysEngage-onpremises/CE31 view diff (-10)

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Adding: July 7
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  • Small update in PEC-AS/Current/ManageCC/Keys view diff (-6)

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Deleting: 'Agent Setup validates the format and stores the uploaded public and private keys to the '
Adding: validates the format and after the keys pass the validation, Agent Setup uploads the public and private keys to RCS and 
Adding: Keys are uploaded into the regions in which Genesys product is deployed for the user. 
Adding: By default,
Adding: are uploaded to multiple regions in which
Adding: product is deployed for the user
Deleting: '
'
  • Update on UseCases/Current/GenesysEngage-cloud/WF06 view diff (-229)

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Adding: July 7
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  • Small update in UseCases/Current/GenesysEngage-cloud/WF03 view diff (-10)

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Adding: 2
  • Small update in WID/Current/GCAPI/WebChat view diff (44)

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Adding:
  • Small update in UseCases/Current/GenesysEngage-cloud/CE34 view diff (-14)

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Adding: July 7
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  • Small update in UseCases/Current/GenesysEngage-cloud/CE31 view diff (-10)

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  • Small update in ATC/Current/SDK/Pageview view diff (1)

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  • Update on ATC/Current/SDK/Pageview view diff (111)

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Adding: O
Deleting: 'or '
Adding: or customAttribute. See
customAttribute
.
  • New page added: ATC/Current/SDK/customAttribute view
  • New page added: ATC/Current/SDK/Types of tracked data view

2022-07-06[ | edit source]

  • Update on PEC-AD/Current/Agent/ADhist view diff (346)

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Adding: (Chat includes the following private messaging channels: chat, sms, WhatsApp, Facebook Messenger, and Twitter Direct Message)
Adding: 
(Workitems include various media types such as PDF, Microsoft Word, fax, proprietary document types, and the Facebook Public and Twitter Public channels)
  • Update on PEC-AD/Current/Agent/ADVoice view diff (708)

526

Adding: 
Tip
Your organization might use
Microsoft Teams or other third-party service
to provide support. You might be able to transfer calls, consult with back office team members, or add a back office team member into your call using one of these services.
Adding: 
Adding: .
Tip
Your organization might use
Microsoft Teams or other third-party service
to provide support. You might be able to transfer calls, consult with back office team members, or add a back office team member into your call using one of these services
  • Update on PEC-AD/Current/Agent/ADNav view diff (465)

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Adding: , such as a team member or third-party
Adding: Microsoft Teams members in your organization
Adding: routing point
Adding: or an agent group, and sometimes someone outside your company, 
Adding: , 
Adding: 
Tip
For information about using Team Communicator to call or transfer/conference/consult with an internal target such as another agent, agent group, skill, routing point, interaction queue, queue,
or external/third-party (such as Microsoft Teams members in your organization)
refer to
Internal interactions
  • Small update in PEC-AD/Current/Agent/ADMessaging view diff (49)

23

Adding: 
text text text
  • New page added: PEC-AD/Current/Agent/ADKnowledgeCenter view
  • New page added: PEC-AD/Current/Agent/ADGoogleAgentAssist view
  • New page added: PEC-AD/Current/Agent/ADCallback view
  • Update on PEC-AD/Current/Agent/ADTeamCommunicator view diff (153)

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Deleting: 'or '
Adding: or external/third-party (such as Microsoft Teams members in your organization)
Adding: 
External/third-party (such as Microsoft Teams members in your organization)

2022-07-05[ | edit source]

  • Small update in GASN/Current/Admin/Packages view diff (84)

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Adding: 
Gplus_Adapter_ServiceNow_9_1_002
  • Update on PEC-REP/Current/PulsePEGuide/Planning view diff (-103)

393

Adding: Pulse does not currently support 
Deleting: ' is not supported currently'
Deleting: '.
An SMTP relay
Facilitates email communications in an environment where GCXI reports or voicemails are sent as emails to contact center personnel. Genesys recommends PostFix, but you can use any SMTP relay that supports standard mail libraries'
Deleting: 'made '
Deleting: 'made '
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  • New page added: GASN/Current/Admin/Packages view
  • Small update in GASN/Current/Admin/Install view diff (-4)

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Deleting: '_0'
Deleting: '_0'

2022-07-04[ | edit source]

  • Update on PEC-REP/Current/RT/UserPreferences view diff (172)

44

Adding: Video: Working with User Preferences
  • Update on IXN/Current/IXNPEGuide/Planning view diff (709)

967

Adding: 
Third-party services
Name
Version
Adding: urpose
Notes
A container image registry and Helm chart repository
Used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C
Adding: pipeline. You can use any Doc
Adding: er OCI compliant registry.
PostgreSQL
Adding: .x
Relational database.
Kafka
2.x
Message bus.
Kafka is
Adding: d to delive
Adding: reporting events to Genesys Info Mart (GIM). It is the same Kafka for GIM and
Adding: .
Consul
1.8
Service discovery, service mesh, and key/value store.
Redis
6.x
Used for caching. Only distributions of Redis that support Redis cluster mode are supported, however, some services may not support cluster mode.
Redis is required for communication between Orchestration Server (ORS) and IXN Server. It is the same Redis for ORS and IXN Server.
Storage requirements
In case logging into files is configured for IXN Server, it requires a volume storage mounted to IXN Server
  • Update on PEC-REP/Current/RT/RTRUserAccess view diff (233)

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Adding: 
Video: Working with Dashboards and Wallboards
  • Update on PEC-Developer/Current/SCAPI/ConfigurationNamespace view diff (589)

517

Adding: returns
Adding: . Note: The getContextualOption method can be applied to any option, even if the option doesn’t support overriding options with a routing strategy in Workspace Web Edition. Only Workspace Web Edition options with the following text in their descriptions can be overridden by a routing strategy: \"This option can be overridden by a routing strategy as described in this
Configuration Guide
.\" Using the getContextualOption method doesn’t interfere with how Workspace Web Edition handles options

2022-07-01[ | edit source]

  • Update on PrivateEdition/Current/PEGuide/ConfigMonitor view diff (268)

159

Deleting: 'overview and '
Adding: Enabling monitoring in OpenShift Container Platform
Enabling monitoring in GKE Platform
Deleting: 's
Monitoring your service'
  • Update on PrivateEdition/Current/PEGuide/ConfigLog view diff (-215)

163

Adding: S
Deleting: ','
Adding: re a
Adding: ing
Deleting: ' the'
Adding: For more details, refer to
Adding: olution
Adding: level logging approaches
.
Adding: the

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