Genesys IVR Recording (EE21) for Genesys Multicloud CX
From Genesys Documentation
Contents
Record the entire IVR interaction
What's the challenge?
Incomplete information makes it much harder to monitor and coach your teams. End-to-end recordings should include IVR and multiple handoffs across layers and locations to understand the whole interaction.What's the solution?
Genesys IVR Recording provides end-to-end digital recordings stored either on-premise or in the cloud. Recordings are key records that can be used for monitoring and reports, or can be used to drive insights in other systems such as WFO or AI transcriptions[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
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Summary
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Use Case Definition
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For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.