Genesys Selective Recording (EE30) for Genesys Multicloud CX
From Genesys Documentation
Contents
Deliver selective recording of your agents based on metadata for review purposes
What's the challenge?
You need selective recording of agents for review purposes based on metadata such as percentage-based, business-unit based, and customer type-based interactions. Without this, you can’t monitor and improve team performance.What's the solution?
With Genesys Selective Recording, you can define recording rules to capture the interactions that matter most to you.[[Category:]]
Story and Business Context
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Use Case Benefits
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Summary
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Use Case Definition
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For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.