Genesys Back-office Scheduling (EE26) for Genesys Multicloud CX
From Genesys Documentation
Contents
Optimize utilization for back-office and task-based workers
What's the challenge?
Even the most consistent business has peak periods and needs that change over time. Staffing for peaks leaves some people sitting and waiting for work, but staffing for the average load means unhappy customers or incomplete work during peaks. What if you could better predict and respond to changes?What's the solution?
Back-office scheduling tools to effectively and accurately forecast work loads, with schedule automation and manual management processes. These systems are widely used by a range of support organizations for dependable efficiencies by aligning work priorities while decreasing management overhead.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
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Summary
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Use Case Definition
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For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.