User: Jdruker/GCXI PG CloudRestricted/TEST PREMISE DISPLAY
From Genesys Documentation
Why is TEST_PREMISE_DISPLAY not showing up in even the baseline query?
Existing query for iWD > Agent:
Existing query for GCXIMCPRG:
- Agent Name
- Custom Dimension
- Department
- Employee ID
- Interaction Subtype
- Interaction Type
- Process
- Result Code
Trying to include folder=iWD and displaysInFolder=iWD > Agent:
- Agent Name
- Custom Dimension
- Department
- Employee ID
- Interaction Subtype
- Interaction Type
- Process
- Result Code
| attr | folder | displaysInFolder |
|---|---|---|
| Agent Name | iWD > Service Objects | iWD > Agent |
| Employee ID | iWD > Agent | |
| Result Code | iWD > Agent | |
| Interaction Subtype | iWD > Agent | |
| Interaction Type | iWD > Agent | |
| Custom Dimension | iWD | iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue |
| Department | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue |
| Process | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue |
| Queue | iWD > Queue | iWD > Agent |
| Solution | iWD | iWD > Age • iWD > Agent • iWD > Capture • iWD > Classification • iWD > Queue |