User: Tgilchri/PRG

ROOT

• Category Level 10
• Category Level 3
• Category Level 4
• Category Level 5
• Category Level 6
• Category Level 7
• Category Level 8
• Category Level 9
• Custom Dimension
• Department
• Department Custom Dim Attribute 1
• Department Custom Dim Attribute 2
• Department Custom Dim Attribute 3
• Department Custom Dim Attribute 4
• Department Custom Dim Attribute 5
• Media Type
• Process
• Process Custom Dim Attribute 2
• Process Custom Dim Attribute 3
• Process Custom Dim Attribute 4
• Process Custom Dim Attribute 5
• Process Custom Dim Attribute1
• Solution
• Tenant
• Tenant Custom Dim Attribute 1
• Tenant Custom Dim Attribute 2
• Tenant Custom Dim Attribute 3
• Tenant Custom Dim Attribute 4
• Tenant Custom Dim Attribute 5

AGE

• Age Range
• Age Range 1 day
• Age Range 1 hour
• Age Range 15 min
• Age Range 4 hour
• Age Range 8 hour
• Age Range Minutes
• Age Range Week
• Department
• Process
• Solution

AGENT

• Agent Name
• Custom Dimension
• Department
• Employee ID
• Interaction Subtype
• Interaction Type
• Process
• Queue
• Result Code
• Solution

The iWD root folder contains numerous attributes that you can use to build intelligent Workload Distribution (iWD)-related reports.

Note the following:

• When creating attributes, any forms you create must have a one-is-to-one mapping relationship. For example, an attribute that represents the name of a customer can have only one phone number form associated with it.
• Objects in each folder or subfolder are designed to be used together to create reports. Avoid mixing attributes and metrics from multiple folders into your reports. One exception to this rule is objects in the Time folder; Time attributes can be used in any report, and most reports include at least one attribute from the Time folder.

Important

Use this document for Genesys CX Insights Multicloud deployments. For information relevant to Genesys CX Insights on-premises deployments, see the corresponding page in the Genesys CX Insights on-premises Projects Reference Guide.

The following Attributes are available in this folder and are described on this page.

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