User: Corinneh/VoiceMCSEvents
Voice Microservices topics available in Kafka event streaming[ | edit source]
Voice Microservices provide the following topics for Kafka event streaming.
Topic name=voice-agentstate
Topic used for=Agent events
Topic message key="{tenant_id}:{agent_id}" template
Topic name=voice-callthread
Topic used for=Call events
Topic message key="{tenant_id}:{callthread_id}" template
Events produced for each topic[ | edit source]
The "grouping" attribute used in this documentation is not part of the topic or event structure in any way. Each grouping name is then used as section headings to group together similar events based on the purpose of events and the type of information that they convey.
Topic=voice-agentstate
Grouping=Agent state and DN events
Events list=
- EventAgentLogin
- EventAgentLogout
- EventQueueLogout
- EventAgentReady
- EventAgentNotReady
- EventDNOutOfService
- EventDNBackInService
- EventDNDOn
- EventDNDOff
- EventForwardSet
- EventForwardCancel
- EventMonitoringNextCall
- EventMonitoringCancelled
- EventOffHook
- EventOnHook
- EventMuteOn
- EventMuteOff
- EventListenDisconnected
- EventListenReconnected
- EventMessageWaitingOn
- EventMessageWaitingOff
Topic=voice-callthread
Grouping=Call Handling and Transfer/Conference Events
Events list=
- EventDialing
- EventRinging
- EventEstablished
- EventAbandoned
- EventDestinationBusy
- EventDiverted
- EventHeld
- EventNetworkReached
- EventPartyAdded
- EventPartyChanged
- EventPartyDeleted
- EventQueued
- EventBridged
- EventReleased
- EventRetrieved
Topic=voice-callthread
Grouping=Call Routing Events
Events list=
- EventRouteRequest
- EventRouteUsed
Topic=voice-callthread
Grouping=Call Treatment Events
Events list=
- EventTreatmentApplied
- EventTreatmentEnd
- EventTreatmentNotApplied
- EventTreatmentRequired