An agent's experience
From Genesys Documentation
Revision as of 19:47, May 13, 2019 by DannaShirley (talk | contribs)
This is a draft page; it has not yet been published.
Contents
displays customer journey information to agents.
Related documentation:
Customer journey information
If a visitor accepts an offer to chat from , customer journey information appears when you pick up the interaction. You must have the appropriate permissions to view the customer journey information.
You can access the following information, which is updated as you interact with the visitor:
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).
- #mintydocs_link must be called from a MintyDocs-enabled page (Draft:ATC/Current/AgentGuide/An agent's experience).