Architecture

Learn about CX Contact architecture.

Related documentation:

• How Outbound works

CX Contact is set of microservices that run in Kubernetes containers, each scalable in N+1 horizontal mode. It has a state-of-the-art user interface (UI) and middleware components, and uses Genesys servers on the back end (Configuration Server, Outbound Contact Server (OCS), and Stat Server). Genesys Web Services (GWS) is a prerequisite.

CX Contact Compliance Manager and Dial Manager support Horizontal Pod Autoscaler (HPA).

The diagram below shows the architecture of the CX Contact service. For information about the overall architecture of Genesys Engage cloud private edition, see the high-level

page:

Core components

The table below provides a description of each CX Contact core component:

Component	Description
List Builder	Manages operations related to lists. Creates contact lists and suppression lists in Configuration Manager. Reads Compliance data from a compliance data provider. Copies files from FTP to NFS for List Builder consumption.
List Manager	Manages operations related to lists. Creates contact lists and suppression lists in Configuration Manager. Reads Compliance data from a compliance data provider. Copies files from FTP to NFS for List Builder consumption.
Compliance Manager	Manages dynamic compliance rules validation. Reads suppression entries from Redis and responds to OCS pre-validation requests.
Campaign Manager	Manages operations related to campaigns. Executes preloading of campaigns. Processing is done in Outbound Database.
Job Scheduler	Creates and invokes jobs at the right time, providing for automation of tasks.
Dial Manager	Manages SMS and email interactions with Genesys Message Aggregation.
API Aggregator	This is the entry point of APIs to CX Contact. Ensures APIs stay invariant when internal implementation changes.
User Interface (UI)	A set of static HTML5 pages served by Nginx.