Configure RAA

Learn how to configure Reporting and Analytics Aggregates (RAA).

Related documentation:

• How Reporting works

Override Helm chart values

Before you begin, download samples of the files used in this section: RAA configuration files. Within those files:

• Container environment variables are declared beginning at line 98 of Dockerfile.html. See the comments accompanying each variable.
• Helm values are described in values.yaml. See the comments accompanying each Helm value.

You can override values in the Helm charts to configure Private Edition. For more information, see the "suite-level" documentation about how to override Helm chart values: .

For example, you can specify the Genesys Info Mart database connection parameters as follows:

raa:
  env:
    # echo '{"jdbc_url":"jdbc:postgresql://<host>:5432/<gim_database>", "db_username":"<user>", "db_password":"<password>"}' | base64
    GCXI_GIM_DB__JSON:|-
      eyJqZGJjX3VybCI6ImpkYmM6cG9zdGdyZXNxbDovLzxob3N0Pjo1NDMyLzxnaW1fZGF0YWJhc2U+IiwgImRiX3VzZXJuYW1lIjoiPHVzZXI+IiwgImRiX3Bhc3N3b3JkIjoiPHBhc3N3b3JkPiJ9Cg==

Parameter	Description	Default	Valid values
...

Configure Kubernetes

Document the layouts for the following so customers can create them if their Helm chart doesn't include a way to do this:

• ConfigMaps
• Secrets

Configure security

List security-related settings, such as how to set up credentials and certificates for third-party services.