Genesys SMS & Email Notifications (CE12) for Genesys Multicloud CX
From Genesys Documentation
Revision as of 11:24, July 15, 2020 by WikiSysop (talk | contribs) (WikiSysop moved page UseCases/Public/PureEngageCloud/CE12 to UseCases/Public/GenesysEngage-cloud/CE12: Text replacement - "PureEngageCloud" to "GenesysEngage-cloud")
Contents
Use SMS and email to send personalized, timely and relevant notifications to customers.
What's the challenge?
Companies want a quick way to engage with their customers to notify them of appointment reminders, delivery notifications, fraud alerts, coupons, loyalty program information, surveys and much more. Repeated handling of unnecessary outbound calls and preventable inbound follow-up drives up costs and can damage customer and employee satisfaction.What's the solution?
Communicate important information simply and efficiently using Genesys SMS / Email Notifications. Customers experience a more satisfying and engaging experience with businesses. And companies reduce operational costs while ensuring important and time-sensitive digital alerts are delivered to customers wherever they are.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.