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Genesys Multicloud CXGenesys Engage on-premisesPureConnectGenesysCloud Improved Agent AdherenceImproved Agent CompetencyImproved Containment RateImproved Conversion RatesImproved Customer ExperienceImproved Employee Attrition RateImproved Employee OccupancyImproved Employee ProductivityImproved Employee SatisfactionImproved Employee UtilizationImproved First Contact ResolutionImproved Insights and VisibilityImproved Net Promoter ScoreIncreased Contact RateIncreased Response RatesIncreased RevenueReduced Administration CostsReduced Customer ChurnReduced Deployment CostsReduced Employee AttritionReduced Handle TimeReduced Interaction AbandonmentReduced Interaction TransfersReduced IT Operational CostsReduced Overtime CostsReduced Penalties and FinesReduced TransfersReduced Volume of Interactions
