Genesys Predictive Engagement (SL09) for Genesys Multicloud CX
From Genesys Documentation
Contents
Use machine learning powered journey analytics to monitor website activity, predict visitor outcomes, and proactively engage with prospects and customers
What's the challenge?
It’s challenging to identify the right individual, the best moments, and the optimal ways to engage online. Companies want to shape their customers’ journeys and drive them towards desirable outcomes, but it’s hard to utilize all of the available data in a way that is meaningful and actionable. In addition, consumers expect fast answers, but growing your inside or eCommerce sales staff is costly.What's the solution?
Proactively lead customers to successful journeys on your website. Apply machine learning, dynamic personas, and outcome probabilitiesto identify the right moments for proactive engagement via a web chat.[[Category:]]
Story and Business Context
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Use Case Benefits
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Summary
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Use Case Definition
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For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.