Genesys Voicebots (CE41) for Genesys Multicloud CX
From Genesys Documentation
This is a draft page; the published version of this page can be found at UseCases/Public/GenesysEngage-cloud/CE41.
Contents
Use voicebots to automate customer conversations and seamlessly hand over to an agent if needed.
What's the challenge?
When your customers call in to self-service or need an agent, they want to get off the phone as soon as possible. Traditional IVRs are complex menu mazes that are unfriendly to use and confuse customers. This leads to longer agent interactions and increases cost of service for an organizationWhat's the solution?
Deliver a smooth service experience for customers with a bot that intuitively understands customer issues in natural language. It improves contact center operations as agents do not need to intervene for repetitive issues.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.