UseCases/Base

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Genesys Base Cases for PureEngage Cloud[ | edit source]

Genesys is extremely flexible, which can make it complex to deploy and configure. Genesys Base Cases automate that initial deployment, getting you up and running quickly, with minimal configuration. You can use these cases as-is or as a starting point for more complex deployments.

See your Genesys representative for details.

Available use cases[ | edit source]

Start now, add later[ | edit source]

Out of the box[ | edit source]

With very little configuration, Base Cases provide combinations of:

  • Inbound calling
  • 5 agents and a supervisor
  • Skill-based call routing
  • Voicemail
  • Call recording
  • Screen recording
  • Reporting

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