User: Sbogard

From Genesys Documentation
Revision as of 14:45, July 25, 2022 by WikiSysop (talk | contribs)
Jump to: navigation, search

2022-07-22[ | edit source]

  • UseCases/Current/GenesysCloud/WE01 view diff (minor)
  • GWS/Current/GWSPEGuide/Overview view diff (minor)
  • GWS/Current/GWSPEGuide/Deploy view diff (updated)
  • PrivateEdition/Current/PEGuide/ManageServices view diff (updated)
 You can replicate the Genesys repository at your end . Do not pull images directly to your production environment . Use the information on this page to set up and manage your own repository .
  • PEC-DC/Current/DCPEGuide/ProvisionOverview view diff (new)
 Digital Channels is an open-source service that works with other Genesys services . It is available for pre-configure and deploys to work with other services . Learn about the steps involved in provisioning and how to use it .

2022-07-21[ | edit source]

 Deleting: 'Feature coming soon: //Frequency capping' 'Frequent frequency capping: '™™Frequent Frequency capping,' 'ż��'
  • System/GenEngagecloudsysrqmt view diff (updated)
 For desktop apps – Screen Recording Client, do either of the following:Configure Microsoft Edge to run in IE mode . For more information on the Microsoft Edge functionality, refer to this page -https://://://www.msn.com/en-us/deployedge/edge-ie-mode . To use Google Chrome or any other supported browser, configure WFM to run Java Plug-In in the Java Web Start .

2022-07-20[ | edit source]

  • PEC-GS/Current/Administrator/SPOptions view diff (updated)
 The callwait file for built-in ringing should be a RIFF (little-endian) WAVE file using one of the following formats . WebRTC does not support MP3 playback .
  • PEC-GS/Current/Administrator/SPDeploy view diff (updated)
 64-bit version of the redistributable is not installed by the Softphone 32-bit installer . Adding: 'a full deployment of Genesys Softphone'
  • GVP/Current/GVPPEGuide/Deploy view diff (updated)
 The instructions on this page assume you are deploying the service in a service-specific namespace or OpenShift project . If you are using a single namespace for all private edition services, replace the namespace element in the commands with the name of your single namespace or project .
  • ATC/Current/AdminGuide/FAQs view diff (minor)

2022-07-19[ | edit source]

  • PEC-GPA/Current/Administrator/GplusActivityHistory90 view diff (updated)

2022-07-18[ | edit source]

  • PEC-OU/Current/CXContact/dashboardconfiguration view diff (updated)
 Adding: 'Specify a default dashboard. You can customize a dashboard and set it as the default one for a partition. '‑ You can also set a dashboard as a dashboard for the entire partition of a partition .
  • PEC-OU/Current/CXContact/PacingOptions view diff (updated)
 'Specifies the timeout of the call' specifying the time at which the dialer should consider that the call is not answered by call party . Adding: 'tab or the,' or 'tab' adding: 'Every dialer has to consider the time it takes to calculate duplicates during the pre-loading'
  • PEC-OU/Current/CXContact/FTPAutomation view diff (updated)
 It is possible that duplicate files are imported using list automation . If you want to move files to a specific file path after import, select the 'Move files after import' box .
  • PrivateEdition view diff (minor)
  • ReleaseNotes/Current/GenesysEngage-cloud/Mixedmode view diff (updated)
 Genesys Multicloud CX private edition is being released to pre-approved customers as part of the Beta Program . Please note that the documentation and the product are subject to change .

2022-07-15[ | edit source]

  • DES/Current/Designer/CustomVars view diff (updated)
 Video shows how you can manage custom variables for field codes in Designer . Adding: 'See how it works.’ Video: 'Watch the following video .
  • UseCases/Current/GenesysCloud/WE01 view diff (minor)

2022-07-14[ | edit source]

  • GWS/Current/GWSPEGuide/ConfigureTLS view diff (updated)
 Adding: 'following truststore paths and passwords in the GWS.values.yaml.yaminefile' Adding: "Following . truststore . paths and . passwords in . GWS's 'Authentication' and 'Confirmation' have been added to the system .
  • ReleaseNotes/Current/GenesysEngage-cloud/VisualDiff view diff (new)
 The structure for Genesys Multicloud CX helm charts and containers are consistent and standardized . You can use established third-party software to quickly generate a visual diff . This appendix details how to use one such tool to generate a full report of changes .
  • ReleaseNotes/Current/GenesysEngage-cloud/Digital ChannelsHelm view diff (updated)
  • PEC-AD/Current/WWEPEGuide/Logging view diff (updated)
 The NGINX logs, including access logs, are centralized into the logging platform like the other Multicloud services' Adding: 'The Workspace Web Edition web application running in the agent’s browser uses the Telemetry service to capture logs centrally'
  • UseCases/Current/GenesysEngage-cloud/CE12 view diff (minor)
  • WID/Current/GCAPI/WebChat view diff (updated)
 The image below displays the the field where a user input validation error has occurred, with the field highlighted in red' Adding: 'The image below . displays the . field where the field . where the user input . validation error occurred, the field is highlighted in . red'
  • WID/Current/SDK/WebChat-combined view diff (updated)
 To prevent a contact from sending another chat message using the widget after the chat session is terminated in Designer, you must add a customization to the widget to notify it to close .
  • System/General security and compliance information view diff (updated)
 Adding: 'Genesys Multicloud privacy policy,' 'Security overview for Multicroud CX,' 'Geneys' 'Security,' 'security,' 'privacy' and 'security overview'
  • System/Generalsecurityoverview view diff (new)
 Genesys Multicloud CX has security built into its solutions at the design and process levels, as an integral part of operations . This program is designed based on industry best practice risk management frameworks .

2022-07-13[ | edit source]

  • DES/Current/Designer/Videos view diff (updated)
 Adding: 'How Partition-Based Access Control works,' 'How PII-enabled Information (PII) in Designer' 'Managing Personally Identifiable Information' in Designer 'Partition-based Access Control'

2022-07-12[ | edit source]

  • PEC-DC/Current/Administrator/AdvancedChat view diff (updated)
 Asynchronous (async) Chat is the latest evolution in web chat . It breaks down the barriers between the contact and the contact center . It allows for long running conv convations .
  • PEC-Chat/HIW view diff (minor)
  • PEC-AD/Current/Agent/ADMessaging view diff (updated)
  • UseCases/Current/GenesysCloud/WE01 view diff (updated)
  • UseCases/Current/GenesysCloud/CE34 view diff (minor)
  • DES/Current/Designer/PII view diff (minor)
  • DES/Current/Designer/PII view diff (minor)
  • DES/Current/Designer/PII view diff (updated)
 PII rules can be used to protect private information . You can partially mask sensitive information by using capturing groups in your regex . The PII Rules Management also supports partial masking .

2022-07-11[ | edit source]

  • UseCases/Current/GenesysCloud/CE37 view diff (minor)
  • UseCases/Current/PureConnect/CE22 view diff (minor)
  • ATC/Deprecation-API endpoint change for web gateway service view diff (minor)
  • PEC-DC/Current/DCPEGuide/ProvisionEmail view diff (new)
 Digital Channels supports outbound email interactions using one of these three options: built-in connector to SparkPost email provider, a custom gateway built with a third-party email API or or or built in connector to Genesys Cloud CX aggregation service . After completing the setup steps on this page, you will be able to send Email in your outbound campaigns .
  • PEC-DC/Current/DCPEGuide/ProvisionSMS view diff (updated)
 Adding: 'connectivity for in' Creating: 'Conversations and outbound campaign' Adding: "Connectivity for 'in connector to Kaleyra' Deleting: 'Set up Digital Channels to use Genesys Messaging Aggregation'

2022-07-08[ | edit source]

  • GWS/Current/GWSPEGuide/ConfigureIngress view diff (updated)
 The value is directly propagated to the ingressClassName field of the Kubernetes Ingress object . Deleting: 'in the                Setting up Genesys Multicloud CX Private Editionguide'
  • GWS/Current/GWSPEGuide/DeployIngress view diff (minor)
  • GWS/Current/GWSPEGuide/Configure view diff (updated)
 The default is 3. The minimum value is 1.30 seconds and the default is 10 seconds . Adding: 'S Service' ' ' " " " ' " ' '" ' ' ': ' '' ' ": ' ":" ' '  ' ' : ' '
  • PEC-OU/Current/CXContact/CreateEditSchedule view diff (minor)
  • PEC-OU/Current/CXContact/CreateEditSchedule view diff (updated)
 In the future a Calendar View option will be available . Calendar View will display all of the existing schedules on the day on which the schedule should start .
  • VM/Current/VMEventsandModels/CallTreatmentEvents view diff (minor)
  • VM/Current/VMEventsandModels/CallRoutingEvents view diff (minor)
  • VM/Current/VMEventsandModels/CallHandlingTransferConferenceEvents view diff (minor)
  • VM/Current/VMEventsandModels/AgentStateandDNEvents view diff (updated)
 The event is delivered to applications on the supervisor's and agent's desktops . The agent has logged out of the ACD queue specified by ThisQueue, but remains logged in to some other queue . Deleting: 'MonitoringNextCall'
  • VM/Current/VMEventsandModels/CallTreatmentEvents view diff (updated)
 Deleting: '‑EventTreatment required' Deleting '‑‑‑' '‑' is '‑ ' and the switch or the treatment device is waiting for treatment instructions . Deleting is a call to a treatment device port specified by '‑ThisDN™'
  • UseCases/Current/GenesysEngage-onpremises/EE09 view diff (minor)
  • WID/Current/GCDeveloper/Accessibility view diff (updated)
 An array containing the intervals as a percentage at which the screen reader will announce the remaining characters when the user inputs text . By default, it is enabled with the following intervals, and it is customizable according to user needs .
  • WID/Current/GCAPI/WebChat view diff (updated)
 You define an emoji list in the WebChat configuration, it will override any emoji lists defined in localization files . You can also add names to emojis so that their names will appear when you hover over them .

2022-07-07[ | edit source]

  • PEC-AD/Current/Agent/ADhist view diff (minor)
  • PEC-AD/Current/Agent/ADVideos view diff (updated)
  • PEC-AD/Current/Agent/ADVideoGallery view diff (updated)
  • PEC-AD/Current/Agent/ADCallback view diff (updated)
  • UseCases/Current/GenesysEngage-onpremises/CE34 view diff (minor)
  • UseCases/Current/GenesysEngage-onpremises/CE31 view diff (minor)
  • PEC-AS/Current/ManageCC/Keys view diff (updated)
 Keys are uploaded to regions in which Genesys product is deployed for the user . They are uploaded by default to multiple regions in the user's region . The public and private keys are then uploaded to the region in which they are deployed .
  • UseCases/Current/GenesysEngage-cloud/WF06 view diff (minor)
  • UseCases/Current/GenesysEngage-cloud/WF03 view diff (minor)
  • WID/Current/GCAPI/WebChat view diff (minor)
  • UseCases/Current/GenesysEngage-cloud/CE34 view diff (minor)
  • UseCases/Current/GenesysEngage-cloud/CE31 view diff (minor)
  • ATC/Current/SDK/Record view diff (updated)
 To derive the value of an outcome, create an event t . Create an event with properties of type string, number, Boolean, or custom attribute .
  • ATC/Current/SDK/Pageview view diff (minor)
  • ATC/Current/SDK/Pageview view diff (updated)
  • ATC/Current/SDK/Web tracking API view diff (updated)
 The Journey JavaScript SDK lets you customize how you collect tracking data for your website . The most basic form of tracking is page view tracking . You can also use the Journey JavaScript to record custom visitor activities such as button clicks .
  • ATC/Current/SDK/customAttribute view diff (new)
 Custom attributes are optional properties that can be set on a Journey event to pass additional information about the event . Use custom attributes to display the information to an agent handling the interaction with customer or viewing customer's web session . For example: productPrice, totalValue, catalogNumber .
  • ATC/Current/SDK/Types of tracked data view diff (new)
 Journey JavaScript SDK lets you customize how you collect tracking data for your website . For page view tracking, Genesys Predictive Engagement records each page a visitor visits . You can also track custom visitor activities such as button clicks .

2022-07-06[ | edit source]

  • PEC-AD/Current/Agent/ADhist view diff (updated)
 Chat includes the following private messaging channels: chat, sms, WhatsApp, Facebook Messenger, and Twitter Direct Message . Adding: 'Workitems include various media types such as PDF, Microsoft Word, fax, proprietary document types and Facebook Public and Twitter Public channels'
  • PEC-AD/Current/Agent/ADVoice view diff (updated)
 Adding: 'You might be able to transfer calls, consult with back office staff members, or add a back office team member into your call using one of these services'
  • PEC-AD/Current/Agent/ADNav view diff (updated)
 Adding: 'Microsoft Teams members in your organization' 'R routing point' 'or an agent group, and sometimes someone outside your company' 'Internal interactions' is 'refer to internal interactions'
  • PEC-AD/Current/Agent/ADMessaging view diff (updated)
  • PEC-AD/Current/Agent/ADKnowledgeCenter view diff (new)
 The Knowledge documents enable you to enter a question from a contact about your products, services, or other aspects of your organization . You can use these answers to develop responses to your contact's query .
  • PEC-AD/Current/Agent/ADGoogleAgentAssist view diff (new)
 On voice calls, agents can receive suggestions from a knowledge base in a special tab in the interaction view . A transcript of the call is also generated using speech-to-text .
  • PEC-AD/Current/Agent/ADCallback view diff (new)
 Callbacks can be created no matter the state of the interaction . The Callback feature enables you to specify the date and time of the callback and to add a comment .
  • PEC-AD/Current/Agent/ADintinter view diff (updated)
 Adding: ', external targets (Including . or 'Microsoft Teams members)' Adding: 'Organization' Deleting: ' instantly'
  • PEC-AD/Current/Agent/ADTeamCommunicator view diff (updated)
 Adding: ' or external/third-party (such a Microsoft Teams members in your organization)' Add: 'External or third-party'

2022-07-05[ | edit source]

  • GASN/Current/Admin/Packages view diff (updated)
  • PEC-REP/Current/PulsePEGuide/Planning view diff (updated)
 An SMTP relay facilitates email communications in an environment where GCXI reports or voicemails are sent as emails to contact center personnel . Genesys recommends PostFix, but you can use any SMTP . relay that supports standard mail libraries .
 Download the Gplus Adapter for ServiceNow package here . Click the following link:Gplus_Adapter_ServiceNow_9_0_002 .

2022-07-04[ | edit source]

  • PEC-REP/Current/RT/UserPreferences view diff (updated)
 Adding: 'Video: Working with User Preferences' 'Working with User Preference' Added: 'Worked with User preferences' 'Video' was added to the video interface .
  • IXN/Current/IXNPEGuide/Planning view diff (updated)
 A container image registry and Helm chart repository are used for downloading Genesys containers and Helm charts into the customer's repository to support a CI/C . Redis is required for communication between Orchestration Server (ORS) and IXN Server .
  • PEC-REP/Current/RT/RTRUserAccess view diff (updated)
 Adding: 'Video: Working with Dashboards and Wallboards' adding: 'Working with Dashboard and Wallboarders' Adding: Adding: "Video: working with Dash boards and Wall boards'
  • PEC-Developer/Current/SCAPI/ConfigurationNamespace view diff (updated)
 The getContextualOption method can be applied to any option, even if the option doesn't support overriding options with a routing strategy . Only Workspace Web Edition options with the following text in their descriptions can be overridden .

2022-07-01[ | edit source]

  • PrivateEdition/Current/PEGuide/ConfigMonitor view diff (updated)
 Deleting: 'Overview and 'overview' of your service' Deleting 'socreocre' and 'actively monitoring' 'Socreocre,' 'actively aware' 'actively listening' 'socalizing' 'monitoring your service .
  • PrivateEdition/Current/PEGuide/ConfigLog view diff (updated)
  • UCS/Current/UCSPEGuide/Architecture view diff (updated)
 Genesys Multicloud CX private edition is now available for private edition . Universal Contact Service is a service in the network that connects to the network .
Retrieved from "https://all.docs.genesys.com/User:Sbogard (2025-06-21 05:31:54)"