Genesys Skype for Business (CE04) for Genesys Cloud
From Genesys Documentation
This is a draft page; the published version of this page can be found at UseCases/Public/GenesysCloud/CE04.
Contents
Engage across the broader enterprise using Skype for Business instant messaging
What's the challenge?
Engaging with customers who want to use new voice channels like Microsoft Skype for Business can be difficult without introducing new teams and a separate technology silos.What's the solution?
Integrating Skype for Business into your main contact center routing environment and routing calls into your usual sales and customer service teams stops the silos.[[Category:]]
Story and Business Context
Info needed.
Use Case Benefits
Info needed.
Summary
Info needed.
Use Case Definition
Info needed.
For more details
For additional details, contact your Genesys Sales Representative by filing out the form or for immediate assistance call us: 1-888-Genesys.