User: Jdruker/GCXI PG CloudRestricted

iWD > Agent

Existing query:

• Agent Name
• Custom Dimension
• Department
• Employee ID
• Interaction Subtype
• Interaction Type
• Process
• Queue
• Result Code
• Solution

New query:

• Employee ID
• Interaction Subtype
• Interaction Type
• Result Code

iWD > Age

Existing query:

• Age Range
• Age Range 1 day
• Age Range 1 hour
• Age Range 15 min
• Age Range 4 hour
• Age Range 8 hour
• Age Range Minutes
• Age Range Week
• Department
• Process
• Solution

New query:

• Age Range
• Age Range 1 day
• Age Range 1 hour
• Age Range 15 min
• Age Range 4 hour
• Age Range 8 hour
• Age Range Minutes
• Age Range Week

iWD > Agent

Existing query:

• Category Level 10
• Category Level 3
• Category Level 4
• Category Level 5
• Category Level 6
• Category Level 7
• Category Level 8
• Category Level 9
• Custom Dimension
• Department
• Department Custom Dim Attribute 1
• Department Custom Dim Attribute 2
• Department Custom Dim Attribute 3
• Department Custom Dim Attribute 4
• Department Custom Dim Attribute 5
• Media Type
• Process
• Process Custom Dim Attribute 2
• Process Custom Dim Attribute 3
• Process Custom Dim Attribute 4
• Process Custom Dim Attribute 5
• Process Custom Dim Attribute1
• Solution
• Tenant
• Tenant Custom Dim Attribute 1
• Tenant Custom Dim Attribute 2
• Tenant Custom Dim Attribute 3
• Tenant Custom Dim Attribute 4
• Tenant Custom Dim Attribute 5

New query:

• Category Level 10
• Category Level 3
• Category Level 4
• Category Level 5
• Category Level 6
• Category Level 7
• Category Level 8
• Category Level 9
• Custom Dimension
• Department
• Department Custom Dim Attribute 1
• Department Custom Dim Attribute 2
• Department Custom Dim Attribute 3
• Department Custom Dim Attribute 4
• Department Custom Dim Attribute 5
• Media Type
• Process
• Process Custom Dim Attribute 2
• Process Custom Dim Attribute 3
• Process Custom Dim Attribute 4
• Process Custom Dim Attribute 5
• Process Custom Dim Attribute1
• Solution
• Tenant
• Tenant Custom Dim Attribute 1
• Tenant Custom Dim Attribute 2
• Tenant Custom Dim Attribute 3
• Tenant Custom Dim Attribute 4
• Tenant Custom Dim Attribute 5