Voice Microservices topics for event streaming[ | edit source]

Voice Microservices use the following topics for event streaming.

Topic name=voice-agentstate
Topic used for=Agent events
Event key="{tenant_id}:{agent_id}" template

Topic name=voice-callthread
Topic used for=Call events
Event key="{tenant_id}:{callthread_id}" template

Events stored in each topic[ | edit source]

The "grouping" attribute used in this documentation is not part of the topic or event structure in any way. Each grouping name is then used as section headings to group together similar events based on the purpose of events and the type of information that they convey.

Topic=voice-agentstate
Grouping=Agent state and DN events
Events list=

EventAgentLogin
EventAgentLogout
EventQueueLogout
EventAgentReady
EventAgentNotReady
EventDNOutOfService
EventDNBackInService
EventDNDOn
EventDNDOff
EventForwardSet
EventForwardCancel
EventMonitoringNextCall
EventMonitoringCancelled
EventOffHook
EventOnHook
EventMuteOn
EventMuteOff
EventListenDisconnected
EventListenReconnected
EventMessageWaitingOn
EventMessageWaitingOff

Topic=voice-callthread
Grouping=Call Handling and Transfer/Conference Events
Events list=

EventDialing
EventRinging
EventEstablished
EventAbandoned
EventDestinationBusy
EventDiverted
EventHeld
EventNetworkReached
EventPartyAdded
EventPartyChanged
EventPartyDeleted
EventQueued
EventBridged
EventReleased
EventRetrieved

Topic=voice-callthread
Grouping=Call Routing Events
Events list=

EventRouteRequest
EventRouteUsed

Topic=voice-callthread
Grouping=Call Treatment Events
Events list=

EventTreatmentApplied
EventTreatmentEnd
EventTreatmentNotApplied
EventTreatmentRequired

Testing attribute description layouts[ | edit source]

Consumer ID[ | edit source]

A pointer to the string containing the assigned Customer (Tenant) identifier through which the processing of the call was initiated. The attribute must be present in every event for a multi-tenant contact center.

This attribute is used in the following events:

Mandatory: This attribute is not mandatory for any events.
Optional: EventAgentLogin

Consumer ID v2[ | edit source]

Description	A pointer to the string containing the assigned Customer (Tenant) identifier through which the processing of the call was initiated. The attribute must be present in every event for a multi-tenant contact center.
Events that use the attribute	Mandatory: This attribute is not mandatory for any events. Optional: EventAgentLogin

Conn ID[ | edit source]

A current connection identifier of the call to which this event relates.

Byte	Bits
	0	1	2	3	4	5	6	7
0	Reserved		Global Server Identifier
1	Global Server Identifier
2	Local Connection Identifier
3	Local Connection Identifier
4	Local Connection Identifier
5	Local Connection Identifier
6	Local Connection Identifier
7	Local Connection Identifier

ConnID Parameters
Reserved (bits 0 and 1)—Bits reserved for future usage.

Global Server Identifier (bits 2-15)—Unique identifier for this T-Server specified by the server-id option. If server-id is not specified, the ConnID may not be unique within a multi-site contact center.

Local Connection Identifier (bits 16-63)—Local identifier of the call this event relates to.