Architecture
Contents
Learn about CX Contact architecture.
CX Contact is set of microservices that run in Kubernetes containers, each scalable in N+1 horizontal mode. It has a state-of-the-art user interface (UI) and middleware components, and uses Genesys servers on the back end (Configuration Server, Outbound Contact Server (OCS), and Stat Server). Genesys Web Services (GWS) is a prerequisite.
CX Contact Compliance Manager and Dial Manager support Horizontal Pod Autoscaler (HPA).
The diagram below shows the architecture of the CX Contact service. For information about the overall architecture of Genesys Engage cloud private edition, see the high-level
page:
Core components
The table below provides a description of each of the CX Contact core components:
| Component | Description |
|---|---|
| List Builder | *Responsible for operations related to lists.
*Creates contact lists and suppression lists in Configuration Manager. *Reads Compliance data from a compliance data provider. *Copies files from FTP to NFS for List Builder consumption. |
| List Manager | *Responsible for operations related to lists.
*Creates contact lists and suppression lists in Configuration Manager. *Reads Compliance data from a compliance data provider. *Copies files from FTP to NFS for List Builder consumption. |