From Genesys Documentation
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{{MintyDocsProduct | {{MintyDocsProduct | ||
|displayname=Chat | |displayname=Chat | ||
| − | |definition= | + | |definition=PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span> </span> |
|Platforms=PureEngage | |Platforms=PureEngage | ||
|MintyDocsProductLandingSections={{MintyDocsProductLandingSections | |MintyDocsProductLandingSections={{MintyDocsProductLandingSections | ||
|Platform=PureEngage | |Platform=PureEngage | ||
|Type=Agent Features | |Type=Agent Features | ||
| − | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/Chat | + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Agent/Chat Chatting with customers] |
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Supervisor Features | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/super#MonitorChat Chatting with customers] | ||
| + | |||
| + | [https://docs.genesys.com/Documentation/PSAAS/Public/Supervisor/Chat Monitoring agent activity] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Install and Config | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/umgrChat Chat Options] | ||
| + | |||
| + | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/ChatMessage Routing] | ||
| + | |||
| + | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | ||
| + | |||
| + | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] | ||
| + | |Columns=Yes | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Release Notes | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/RN/Welcome Release Notes] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Developer Resources | ||
| + | |Links=[https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChat WebChat Widgets] | ||
| + | |||
| + | [https://docs.genesys.com/Documentation/PSAAS/Public/Administrator/WebChatService WebChat Widget Service] | ||
| + | |||
| + | [https://developer.genesyscloud.com/ Developer Center] | ||
| + | |Columns=No | ||
| + | }}{{MintyDocsProductLandingSections | ||
| + | |Platform=PureEngage | ||
| + | |Type=Additional Resources | ||
| + | |Links=[https://docs.genesys.com/Documentation/Videos Videos] | ||
| + | |||
| + | [https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community] | ||
| + | |||
| + | [https://genesys.my.salesforce.com/home/home.jsp?sdtd=1 Salesforce] | ||
|Columns=No | |Columns=No | ||
}} | }} | ||
}} | }} | ||
Revision as of 17:14, February 26, 2019
Click on any of the following to see the documentation for that version:
Agent
Supervisor
Administrator
Release Notes
Additional Resources
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