Difference between revisions of "Chat"

Revision as of 12:03, July 15, 2020

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 {{MintyDocsProduct
 |displayname=Chat
-|definition=PureEngage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
+|definition=Genesys Engage chat incorporates chat interactions into your customers’ overall engagement history, routing them to the agents whose expertise best matches their needs.<span>	</span>
 |Platforms=GenesysEngageMulticloud
 |MintyDocsProductLandingSections={{MintyDocsProductLandingSections
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 |Links=[https://docs.genesys.com/Documentation/Videos <span title="Search for Chat videos">Videos</span>]
-[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 PureEngage Cloud community]
+[https://community.genesys.com/communities/pureengagecloud?CommunityKey=1d65ddfe-95e6-4f83-a3a4-961f097e0a84 Genesys Engage Cloud community]
 [https://genesyspartner.force.com/customercare/GenesysSearchExternal#t=CustomerCareArticles&sort=relevancy&f:@sfkbdccloudproductexpanded=%5BAll%7CBusiness%2FEnterprise%20Edition%7CConfiguration%20Environment,All%7CBusiness%2FEnterprise%20Edition%7CChat%20%2F%20Email%5D <span title="Requires login. Open the Knowledge Base, then paste this link to view Chat-related articles">Chat-related Knowledge Base articles</span>]